Charlesglen Toyota - Service Centre

First service visit for my new car. The whole staff at CGlenn have been very helpful and friendly during the purchase of our new vehicle. Our first service visit was the very same frien The whole staff at CGlenn have been very helpful and friendly during the purchase of our new vehicle. Our first service visit was the very same friendly, helpful, prompt. We would definitely recommend Charles Glen to our friends when they are looking for a new or preowned vehicle.Phil More

Great staff! Very professional, friendly service staff and great to work with! Kept me updated with what was happening with my truck. Shuttle service was quick a Very professional, friendly service staff and great to work with! Kept me updated with what was happening with my truck. Shuttle service was quick and the gentleman friendly! More

Window repair Needed front window repaired as a rock "attacked" me on Saturday. There was no problem getting an appointment first thing Monday ?? My windshield was Needed front window repaired as a rock "attacked" me on Saturday. There was no problem getting an appointment first thing Monday ?? My windshield was repaired and the service/detail team did a great job fixing so I wouldn't require a new windshield- yeah More

Professional Service Megan was very informative and courteous when answering my questions and looking after my vehicle on the last two visits. The parts department was ve Megan was very informative and courteous when answering my questions and looking after my vehicle on the last two visits. The parts department was very helpful when I asked about different items I needed pricing . From dropping off my vehicle ,too the driver that drove me home and picking me up ,everything was handle very well. Have a good day. Bob More

Excellent Service! I have never been more pleased with taking my vehicle in for service as this experience has been. I in and done in about and hour and everyone I spoke I have never been more pleased with taking my vehicle in for service as this experience has been. I in and done in about and hour and everyone I spoke to was so pleasant to deal with. Thank you Charlesglen! And Thank you Dan Wilson! More

Oil Change Service Exemplary I came in on an icy afternoon to have a routine oil change. Dan Wilson was very efficient with the paper work and had me back on the road in 1-1/2 hou I came in on an icy afternoon to have a routine oil change. Dan Wilson was very efficient with the paper work and had me back on the road in 1-1/2 hours. Always a pleasure to receive the polite and cheerful service provided by the Service Advisors at Charlesglen More

Professional and Friendly I always enjoy my visits to Charlesglen Toyota. The paperwork is explained and completed quickly. The approximate cost is shown and the service pers I always enjoy my visits to Charlesglen Toyota. The paperwork is explained and completed quickly. The approximate cost is shown and the service personnel ask me if I have any questions before I sign. I can then relax in the lounge with a coffee and the newspaper, while waiting for my shuttle ride home. What a luxury in today's busy world More

replace rear differential on the way home from the mountains the rear diff went in my vehicle. I was able to limp it into Charlesglen Toyota.. The service manager Dan Wilson on the way home from the mountains the rear diff went in my vehicle. I was able to limp it into Charlesglen Toyota.. The service manager Dan Wilson took matters in hand and by early afternoon had me on the road again. I fully expected I would have to stay over night and wait for parts and service. Mr Wilson's professionalism was of the highest standard and the the service was excellent. More

Full service which cost $1550.00 and no regrets Great service as always since 2002 and I take my car all the way from Banff. Pamela was great to deal with and her Halloween costume was great too. W Great service as always since 2002 and I take my car all the way from Banff. Pamela was great to deal with and her Halloween costume was great too. While waiting for the car from 10.00 AM till 3.30 PM, enterprise was great too lending me car to attend Friday prayers at a very nominal charge. All you guys were great. Keep up the good work guys. Till I see you again, wish you all the best! More

Not all dealerships are created equal It's not until you encounter a few issues with your vehicle do you really begin to appreciate a great service department in a dealership, and the leve It's not until you encounter a few issues with your vehicle do you really begin to appreciate a great service department in a dealership, and the level of service of which you receive. Although I didn't purchase my new truck from Charlesglen, you can bet that if I do decide to purchase a Toyota again in the future, I will most definitely purchase from Charlesglen Toyota. If for only one reason, then because of the quality of service I have received from the people in their service department. Dan Wilson, a service adviser at Charlesglen, is awesome! He really is. Without question he has to be the best service adviser I have ever had the pleasure to deal with. He's knowledgeable, friendly, personable, and helpful. He understands how complicated some of this technology is, and the importance of the details; properly identifying the issues, then clearly communicating these same issues and/or solutions with both the mechanics and customers. Another person I would like to mention is John Perri, the shop foreman in their service department. When Dan saw that I was still experiencing some small issues with my truck, (a rattle in the headliner/roof of my truck that only rattled on rough roads, in the cold... sometimes...), he then introduced me to John. John and I went for a road test, and although it wouldn't rattle with him in the truck!, he took it back to one of their mechanics and a few hours later they fixed it. My point is this; I have better things to do then right great reviews for any person, or company, unless there is a really good reason to do so. Believe me, I have other things to do with my time. However, when there is someone, or some company, that has done something very well, especially when others have failed miserably, I have to give credit where credit is due. And, Charlesglen Toyota, the people they employ, are doing a wonderful job. A company is only as good as the people they employ. So, when I spend my hard-earned money on a vehicle I hope it's worth it. However, if something goes wrong, and it happens, then I expect that same company to help. In my case, Country Hills Toyota was happy to sell me the new truck, then a new lift-kit (suspension upgrade), new exhaust, wheels & tires, etc... ,however, when things started to go wrong their service department, their commitment, and their service, failed repeatedly. The service department at Charlesglen stepped up and I am grateful. Thank you Charlesglen and thank you Dan ! Sincerely, Brad Rooksby More