Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
145 Reviews of Charlesglen Toyota - Service Centre
Sort by
December 01, 2024
Excellent! !! A word that could i express to Mr, Hanyang Wang, service manager of service department. He give me a wonderful experience of having a second servic !! A word that could i express to Mr, Hanyang Wang, service manager of service department. He give me a wonderful experience of having a second service of my Hybrid vehicle. Details to details and always updated what should be done and there is a certain time frame to be done. Awesome!, I highly recommended for good services and hoping next session of my car services will be you. Thanks for your good performance. 100% for jyour job will done, God bless More
by romulojr78
Employees Worked With
Hanyang Wang
October 10, 2024
I always had a great service . Just recently changed my tires. Service advisor kirby is awesome and very helpful. Charlesglen Toyota service is recommendable!!! Just recently changed my tires. Service advisor kirby is awesome and very helpful. Charlesglen Toyota service is recommendable!!! More
by ricardojrhgonzales
Employees Worked With
September 30, 2024
Poor service from Kirby from service department. Doesn't listen to customer.. stay away please. Doesn't listen to customer.. stay away please. More
by Polux20002000
Employees Worked With
August 19, 2024
Thank you to Kelsey Rivest and your technician team. You have made me a life-time customer! I used to sell VW’s for 2 years, and I learned that it was the service department that generated repeat purc You have made me a life-time customer! I used to sell VW’s for 2 years, and I learned that it was the service department that generated repeat purchases of vehicles rather than the salesman. Gary Semotiuk More
by Gary Semotiuk
Employees Worked With
Kelsey Rivest
July 07, 2024
On July 5, the engine light came on in my Rav unexpectedly. I immediately drove to Charlesglen at 3:00 p.m. Kelcee Harris was my service representative and she was so kind and understanding. S unexpectedly. I immediately drove to Charlesglen at 3:00 p.m. Kelcee Harris was my service representative and she was so kind and understanding. She even jumped in my car to see what I was talking about. When I told her that I was leaving on holidays on Sunday, she contacted Ken Tran in service and had him have a look at my car to ascertain the problem. Within 20 minutes, they determined that my issue was trivial and had me back on the road - all for no cost. I am incredibly impressed with their professionalism and understanding. Thank you! More
by Ceceimelda22
May 26, 2024
Fast, efficient, thorough and polite. Good explanation of planned procedures Will return as required. Thanks Good explanation of planned procedures Will return as required. Thanks More
by Ja567746
Employees Worked With
Other Employees :
Tyler Medland, William Lane
April 26, 2024
I was shocked by the treatment I received at Charlesglen Toyota dealership. I brought my Sienna in for service and was recommended to flush the transmission oil, which I agreed to. However, a week later, I Toyota dealership. I brought my Sienna in for service and was recommended to flush the transmission oil, which I agreed to. However, a week later, I noticed a strange sound coming from the engine. Upon returning to the dealership, I was told that the transmission was broken and given a quote of around 12k for repairs. When I raised my concerns with the manager, I received very delayed responses and was ultimately told that it wasn't their responsibility since I had driven the car out of the shop without any apparent issues. I am deeply disappointed by the dismissive attitude and lack of accountability displayed by this dealership. More
by Justin
Employees Worked With
April 08, 2024
William was very pleasant and listen to my vehicle issues, he went above and beyond to investigate the issues with the shop foreman. I am very pleased with the service provided by William Lane. Tim N issues, he went above and beyond to investigate the issues with the shop foreman. I am very pleased with the service provided by William Lane. Tim Ng More
by TIM.NG
Employees Worked With
William Lane
March 23, 2024
I’m thankful my dealer Ann Reyes and assistant Angel they super Nice extremely high recommended super Nice extremely high recommended More
by mabeldelacruz_07
March 11, 2024
Service Advisor Kelcee did a wonderful job. Service was very good. Everything was done in time Service was very good. Everything was done in time More
by jyotidekate
Employees Worked With
