Champlain Dodge

Pire service à la clientèle. Ils ont gardé notre jeep pendant 5 mois et n’ont toujours pas été capable de le répare entièrement et ce malgré près de 10k$ de frais. Ils nous ont p Ils ont gardé notre jeep pendant 5 mois et n’ont toujours pas été capable de le répare entièrement et ce malgré près de 10k$ de frais. Ils nous ont prêté un véhicule de rechange - un Jeep Cherokee neuf (5k).. La transmission de ce véhicule a « lâché » sur la voie rapide mettant nos vies en danger. Le véhicule est retourné sur une plateforme chez le concessionnaire. Nous ne ferons plus jamais affaire avec eux ou Jeep. Et ne vous les recommandons pas. More

Worst service department ever,they charge me for $450 for one faulty headlight they couldn’t fix but claimed they worked on it for 2hrs @$149 per hr. I wish I would’ve read reviews from this thread before go one faulty headlight they couldn’t fix but claimed they worked on it for 2hrs @$149 per hr. I wish I would’ve read reviews from this thread before going over there. They are supposed to be professional in dodge and couldn’t fix faulty headlight for 2 hours,then they want me to reschedule. What a con job More

Très bon service à la clientèle, rapide et courtois. Voiture prête dans un délai raisonnable. Voiture prête dans un délai raisonnable. More

Worst service experience ever, with even poorer customer service. Sent my Jeep for re-keying and a simple oil change on a Tuesday. Was told it would be one day, or two. On Friday--three days later--I was to service. Sent my Jeep for re-keying and a simple oil change on a Tuesday. Was told it would be one day, or two. On Friday--three days later--I was told to come pick up Jeep. "Oops, we forgot the oil change." We will have it ready on Monday. On Tuesday night, when I went to dealership to pick up Jeep, no one could find the work order or my keys. Half an hour later, the sales manager brought my keys and could not confirm the oil change had been done. He said pay the invoice now, and if the oil change was done, you can pay tomorrow by phone. The next day, the dealership called and said "No, the oil change was not done, but we also screwed up your invoice and you owe us $400 more for the two (non-smart) basic keys (holy price gauging Batman!). In short, they screwed up by not doing the oil change initially, the screwed up with the invoice, and they screwed up by keeping my Jeep a whole week and never doing the oil change despite three requests and confirmations. I asked them what they would do to make me whole for being grossly inconvienced--thinking they may offer a free oil change or at least some modest contrition--but no. Not only did they not apologize, but the sales manager arrogantly proclaimed he did nothing wrong and the service department was not going to adjust the bill or do anything for me. Just complete ignorance of basic tenets of customer service. I bought my Jeep there but will never ever do any business with this group again. They have no people skills and are clearly disorganized--not to mention how ridiculously over-priced they are. More

Excellent service today very satisfied was friendly and quick for multiple services for oil change, a recall on my sun visor and a car wash for my Jeep Compass 2022. quick for multiple services for oil change, a recall on my sun visor and a car wash for my Jeep Compass 2022. More

Service was professional and on time. Was able to wait in showroom. Car was ready in a good time. Was able to wait in showroom. Car was ready in a good time. More

Very friendly and professional staff that'll help you maintain your car throughout the year. maintain your car throughout the year. More

Great amd fast services,I got an appointment to have my car fixed and it was back like it never left car fixed and it was back like it never left More

Excellent service , personnel courtois et accueillant. Service rapide et frais de taxi payé. Seul bémol, les frais sont dispendieux Service rapide et frais de taxi payé. Seul bémol, les frais sont dispendieux More

They repaired my journey and charged me $460.00.a week later I had to have the exact same repair done somewhere else for a $120.00 and they did a good job. After champlain wanted nothing to do with me ,th later I had to have the exact same repair done somewhere else for a $120.00 and they did a good job. After champlain wanted nothing to do with me ,they just wanted to charge more money for extra repairs that were not needed so they gave me no choice to go somewhere honest. More