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Carters GM NorthShore

Vancouver, BC

4.7
147 Reviews
Call Dealership (604) 987-5231

800 Automall Dr

Vancouver, BC

V7P 3R8

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147 Reviews of Carters GM NorthShore

March 13, 2026

⭐️⭐️⭐️⭐️⭐️ I had a great experience with Carters GM NorthShore. The staff were professional, friendly, and very helpful throughout the entire process. I highly recommend them ⭐️⭐️⭐️⭐️⭐️ I had a grea More

by Amin
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Print
Mar 19, 2026 -

Carters GM NorthShore responded

Thank you, Amin, for the 5-star review! We’re thrilled to hear you had a great experience with our team at Carter GM Northshore. Providing professional, friendly, and helpful service is exactly what we aim for. We truly appreciate your recommendation and look forward to welcoming you back! Sincerley, Eric Mitchell (General Manager).

March 13, 2026

Very helpful quick efficient service. They had the part and installed it while I waited. I was in and out in 30 minutes. More

by Quantumcontact.service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Print
Mar 19, 2026 -

Carters GM NorthShore responded

Thank you for your positive feedback! We’re very happy to hear you had a quick and efficient experience with us. Getting you in and out in a timely manner while completing the work properly is always our goal. We appreciate your support and look forward to assisting you again in the future! Sincerely, Eric Mitchell (General Manager).

March 12, 2026

Not honestly . They could be more specific about the car’s.any information they give me More

by aminchik7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Not sure
Print
Mar 19, 2026 -

Carters GM NorthShore responded

Thank you for your feedback—we really appreciate you taking the time to share your experience. We’re sorry to hear that the information provided wasn’t as clear or detailed as it should have been. Transparency and accuracy are very important to us, and we understand how crucial it is to have complete information when making a vehicle decision. In the meantime, we’d welcome the opportunity to assist you further and provide any additional details you may need. Please feel free to reach out to our team directly—we’re here to help. Thank you again for your feedback, and we hope to better serve you in the future. Respectfully, Eric Mitchell (General Manager).

March 12, 2026

Staff responded very promptly to all phone calls. They were very courteous, friendly and well informed. We felt that we were extremely well taken care of. We were very appreciative of having a cour More

by Gail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver Dietrich
Print
Mar 19, 2026 -

Carters GM NorthShore responded

Thank you for your kind words, Gail! We’re so pleased to hear that our team provided you with such a positive experience—that’s exactly what we strive for. We’re also glad the courtesy vehicle helped make things more convenient while your vehicle was being repaired. Sincerely, Eric Mitchell (General Manager).

March 11, 2026

Great dealership, because Oliver goes out of his way to resolve some reoccurring issues that have been persistent. More

by mailfromgrant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OLIVER DIETRICH
Print
March 11, 2026

Always fast friendly service. Keeping my vehicle maintenance up to date. Identifying potential issues before something happens. More

by MIKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
Print
March 11, 2026

They were extremely efficient and dealt with a difficult job on my old van very professionally. More

by Shaine_l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett
Print
March 10, 2026

The experience here was like no other. Janna and Yuri are the ultimate package. Not only did they do everything to get me into a new car, they were able to educate me enough that i underst More

by Francesca Bolton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Janna, Yuri
Print
March 10, 2026

They were very thorough with their explanation of what would be done and the work was completed at the quoted price and quality. More

by Gvh8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Print
March 08, 2026

Very professional and friendly. Top notch service and they only do what is necessary. Unlike some dealerships where EV owners feel like second-class citizens, the team at Carters is More

by RichardH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
Print
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