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Carters GM NorthShore

Vancouver, BC

4.7
147 Reviews
Call Dealership (604) 987-5231

800 Automall Dr

Vancouver, BC

V7P 3R8

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147 Reviews of Carters GM NorthShore

January 20, 2026

Good service and communication Had to pick up next day due to my schedule and they did leave me my car unlocked but other then that all ok More

by Vagostino
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Print
Jan 22, 2026 -

Carters GM NorthShore responded

Thank you for your review, Vagostino. We appreciate you noting the pickup experience—your feedback is important, and we’ll review this internally to ensure our processes continue to meet expectations. Thank you for your understanding and for choosing Carter GM Northshore. Respectfully, Eric Mitchell (General Manager).

January 19, 2026

Chris was very informative! Save me a lot of money. Thank Great service as always! More

by Normlum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Print
Jan 19, 2026 -

Carters GM NorthShore responded

Thank you for the kind review, Norm! We’re delighted to hear of your recent experience at Carter GM Northshore. Providing great service is always our goal, and we truly appreciate your continued trust. Respectfully, Eric Mitchell (General Manager).

January 16, 2026

Great team especially the finance department. Amazing and friendly Sales could use some help not as friendly and pushy to get the sale. More

by Marg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Martin and finance
Print
Jan 19, 2026 -

Carters GM NorthShore responded

Thank you, Marg, for taking the time to share your feedback. We’re pleased to hear that you had a positive experience with our finance team and found them amazing and friendly. We also appreciate your candid comments regarding the sales experience—your feedback is important to us and will be shared with our team as we continuously work to improve. Thank you again for choosing us, and we hope to have the opportunity to serve you again in the future. Eric Mitchell (General Manager).

January 16, 2026

Best buying experience ever! No pressure, professional and fast. Will definitely be buying my next vehicle there! More

by jade
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jasmine
Print
Jan 16, 2026 -

Carters GM NorthShore responded

Thank you for providing us with the opportunity to serve you, Jade. We’re thrilled to hear about your recent positive experience. We truly appreciate your trust and look forward to welcoming you back when it’s time for your next vehicle. Respectfully, Eric Mitchell (General Manager).

Jan 19, 2026 -

Carters GM NorthShore responded

Thank you, Marg, for taking the time to share your feedback. We’re pleased to hear that you had a positive experience with our finance team and found them amazing and friendly. We also appreciate your candid comments regarding the sales experience—your feedback is important to us and will be shared with our team as we continuously work to improve. Thank you again for choosing us, and we hope to have the opportunity to serve you again in the future. Eric Mitchell (General Manager).

January 15, 2026

Very pleasant experience. Advisor provided good recommendation regarding the problem my truck had. Problem was resolved. I had told the advisor that i wasnt in a rush but i More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cam
Print
Jan 16, 2026 -

Carters GM NorthShore responded

Thank you for your kind support, John. We’ll be sure to share your positive experience and words with our team. Happy driving ahead. Sincerely, Eric Mitchell (General Manager).

January 15, 2026

Excellent staff. Incredible customer service. Always willing to help and support in every way possible. More

by dennisbrode
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Print
Jan 16, 2026 -

Carters GM NorthShore responded

Thank you for your kind words, Dennis. We’re delighted to hear that you experienced excellent customer service and supportive care from our team. Providing exceptional service is always our goal, and we truly appreciate your feedback. Respectfully, Eric Mitchell (General Manager).

January 15, 2026

The service was friendly and communication was clear on the work that needed to be done. Car was ready as promised. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver
Print
Jan 19, 2026 -

Carters GM NorthShore responded

Thank you for the opportunity to earn your business, Mike! We’re pleased to hear that our team provided you with a positive experience and delivered your vehicle on time, as promised. We truly appreciate your business and look forward to assisting you again in the future. Sincerely, Eric Mitchell (General Manager).

January 15, 2026

Professional personnel, significant vehicle inventory from which to choose, fair process with respect to trade ins. More

by Jrw1944
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Martin Benn
Print
Jan 16, 2026 -

Carters GM NorthShore responded

Thank you for your kind sentiments and for choosing Carter GM Northshore. If we can be of any further assistance, we’re always here to help. Respectfully, Eric Mitchell (General Manager).

January 15, 2026

I am a long time customer of Carter and have dealt with Garrett almost exclusively for years. I can again rate my experience with Garrett and the Service Department as excellent More

by jocarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett
Print
Jan 16, 2026 -

Carters GM NorthShore responded

Thank you for your continued loyalty and for taking the time to share your experience. We truly appreciate your long-standing trust in Carter and are delighted to hear that Garrett and our Service Department once again delivered excellent service. Your ongoing support means a great deal to us, and we look forward to assisting you for many years to come. Sincerely, Eric Mitchell (General Manager).

January 14, 2026

The service manager, Garret, kept me in the loop via text messages. Gave me a worst case scenario estimate; luckily my vehicle was repaired for less. More

by Heather Hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret
Print
Jan 16, 2026 -

Carters GM NorthShore responded

Thank you, Heather, for your kind review. We’re glad to hear that Garrett kept you well informed throughout the process and provided clear, transparent communication. Setting expectations and delivering positive outcomes is always our goal, and we’re pleased your repair came in under the initial estimate. We appreciate your trust and look forward to assisting you again in the future. Respectfully, Eric Mitchell (General Manager).

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