Capital Ford Winnipeg - Service Centre

Service Issue I purchased a brand new Ford Edge in 2014 from Capital, took it exclusively to Capital for all the regular maintenance and servicing. The 3 days after I purchased a brand new Ford Edge in 2014 from Capital, took it exclusively to Capital for all the regular maintenance and servicing. The 3 days after the 3 year warranty expired we brought the vehicle in because it was making a odd sound in the back, we were told it was because the roters were rusted and the brake pad were close to needing to be replaced. As a result it damaged the right rear Calper. I understand that regular maintenance is required but when I bring my vehicle in for the regular maintenance and servicing I expect it to be done and unfortunately that was not the case with Capital. The last 2 times I brought it in it was discovered they did not check much of anything which resulted in the damage if the vehicle. I was trusting them to tell me when things needed to be done and unfortunately they failed to do this when I was paying them to service the vehicle. Now they want to charge me for everything because I’m 3 days over the warranty. Just another example of why the car industry has such a poor reputation and why people like me have no faith or trust in them to do the right thing. More

Efficient Scheduling appointments made easy. Attentive to your concerns and helpful in connecting you with the appropriate department, Accommodated my service Scheduling appointments made easy. Attentive to your concerns and helpful in connecting you with the appropriate department, Accommodated my service according to trips into the city. Friendly bunch! More

Above and beyond Another great experience at Capital Ford. Everyone you deal with is very friendly and super competent at their job. I recieved a phone call from my ne Another great experience at Capital Ford. Everyone you deal with is very friendly and super competent at their job. I recieved a phone call from my new sales representative the day before my oil change and arranged to do a meet and greet as he was taking over my file. As sad as I was to leave the care of Eric Reece, I was happy for his promotion to floor manager. My new sales contact person, Jeff G, was extremely pleasant and I feel as though I have been well looked after during this transition. The staff at Capital Ford make me feel like I am a valued customer. More

excellent service Service advisor (Rej) is outstanding - always goes the extra mile and actively seeks ways to ensure we're completely satisfied! Have purchased a nu Service advisor (Rej) is outstanding - always goes the extra mile and actively seeks ways to ensure we're completely satisfied! Have purchased a number of vehicles from Murray and extended warranties from Cathy. In all cases, have been very pleased - honest, reliable, friendly! More

Not happy at all Our 2017 mkz come with 1 key , computer says2 issued. Salesman said that's the way it is Somewhere someone has the second key and can drive away with Our 2017 mkz come with 1 key , computer says2 issued. Salesman said that's the way it is Somewhere someone has the second key and can drive away with my car A Lincoln employee as they were the only ones with posession We are not happy and will make sure others know it if the key is not found by your dealership More

Another great experience During this regular service appointment I purchased extended warranty as well as an updated NAV card. I live a four hour drive away from the dealershi During this regular service appointment I purchased extended warranty as well as an updated NAV card. I live a four hour drive away from the dealership so I really appreciate using the loaner vehicle. I found Capital Ford Lincoln to be friendly, knowledgeable and professional More