Capital Ford Lincoln Inc.

I came to Capital Ford with a specific car in mind. Ryan did not try to upsell or downsell: he sold me the car I wanted. Ryan did an excellent job of preparing the car for sale. The car was detailed inside did not try to upsell or downsell: he sold me the car I wanted. Ryan did an excellent job of preparing the car for sale. The car was detailed inside and out. Ryan stayed extra hours to ensure that I was familiar with the car's features/options. Ryan was also there to ensure that every thing was taken care of with respect to the financing, as well as the delivery and insurance. No details were overlooked. The finance department was quick, polite, and efficient. Overall the experience at Capital Ford was excellent. More

Being that it was my first time ever walking into a car dealership, I was very nervous. John and I had spoke on the phone and arranged to meet. I showed up, and he had the truck we had discussed on the pho dealership, I was very nervous. John and I had spoke on the phone and arranged to meet. I showed up, and he had the truck we had discussed on the phone already ready to go. Everything was simple. Even when I decided to go to a different version, It was minutes, and ready for another test drive. Very well prepared, and great friendly service In working with Blayne everything was explained in plain english and in simple terms that even I could follow. He made sure everything made sense and was able to answer all of my questions. Again, very well prepared, and very friendly. Overall, the time I spent buying my new truck was a wonderful experience, and I will recommend going to this dealership to anyone who will listen. I appreciate the courtesy I was shown. I genuinely felt that the gentlemen I worked with were happy to help me find the perfect new vehicle for the right price. :) More

I was very impressed with this sales staff (Ali and Adrien) while choosing a vehicle and discussing the deal. I never felt any pressure and they just wanted to get me into a vehicle that met my needs. Adrien) while choosing a vehicle and discussing the deal. I never felt any pressure and they just wanted to get me into a vehicle that met my needs. I found the dealership to be impressive with tons of options on the lot and several amenities inside the building for my family and I. I was less impressed with the wait to get my vehicle (extra 2 days) and the lack of preparedness when I came to pick it up (i.e. no floor mats, no gas in the tank, no second key). This being said, staff quickly fixed the problems when it was brought to their attention. The mats were even delivered to my door. I love the Escape!! Thanks for the good experience guys!! I will be back in the future and I will also be recommending the dealership to my friends and family. More

I bought my last Edge from Blaine three years ado and I didn't consider going to any other dealship or asking for any other salesman. He was great the first time and again made this buying experience grea didn't consider going to any other dealship or asking for any other salesman. He was great the first time and again made this buying experience great. I couldn't be happier with my new Edge. Wendy Priddell More

Went looking for a new truck, talked to Les and he help build me a truck that suits what I was looking for and he made it work inside my budget. I took the F-250 Diesel on a trip to Calgary and was very h build me a truck that suits what I was looking for and he made it work inside my budget. I took the F-250 Diesel on a trip to Calgary and was very happy with the comfort of the seats as well as the fuel economy. Thank you Les More

When we came into the dealership the first person to approach us was Dianne in a very professional manner. She was very helpful in answering our questions and when she did not know the answer did not li approach us was Dianne in a very professional manner. She was very helpful in answering our questions and when she did not know the answer did not lie but found us the answer. We were very impressed with her no pressure attitude. We have passed her name on to anyone we know looking for a vehicle and would look forward to doing business with her in the future. Thanks again Dianne for making our vehicle purchase so positive. More

My father has dealt with Capital since 1962 even before it was called Capital. He spoke highly of personnel and service. That of course was enough for me. When I walked in I was met by Wade LaForge and Jef it was called Capital. He spoke highly of personnel and service. That of course was enough for me. When I walked in I was met by Wade LaForge and Jeff. I wasn't sure what I wanted, but new how much I could afford. The Escape was 1st on my list. Wade was so patient with me. This was my 1st brand new car and that is a big decision for a senior. When we couldn't find something on the lot he went online and found me a vehicle that at that moment was in transit to another dealership somewhere in Saskatchewan. He went to work to get it for me. He then drove up to the dealership and and brought it back for me. He knew I was leaving on a trip and would liked to have had my new Escape to drive. I felt bad as I took up at least 5 hours of his time one day, because I couldn't make a decision. He was so kind and understanding and didn't try to rush me. Between him and my husband they surprised me with my new vehicle the day before I was to Leave. Wade called and said he needed me to come in as their were some things we had to talk about and of course he couldn't tell me over the phone. Walla, he had my car. I think he went above and beyond what he needed to do. Took me to get my license and explained everything to me, sometines at least twice. I felt like he new the joy I was experiencing and it all had to do with him. I can't thank you enough Wade for your time and patience and I will be promoting you to everyone I talk to. Hopefully your future will be succesful and thank you again. Sandy Tomlinson More

We went on a day of one of their big sales, so we understand that it was busy. But we waited around for 20-25 minutes before anyone helped us. we had even called a head and booked an appointment. W understand that it was busy. But we waited around for 20-25 minutes before anyone helped us. we had even called a head and booked an appointment. We went into Les's office and told him our price range and what kind of vehicle we liked, he took us outside and got us into a new vehicle. It was a long day, 5 hours! too long! we should of left because we were there so long but we liked the car and Les kept us entertained with stories, I'm sure it was a long day for him as well. We do like the vehicle that we got, but we don't feel that we were dealt with effeciently as it did take 5 hours! We had a bad experience with the finance department when extended warranty was added to the car without or complete knowledge of what was going on. We had to go back in the next week and redo the finances to remove the extended warranty. We got there and the paper work was ready for us to sign, and well as a cheque for the un-needed frustration that we had experienced the week before. We appreciate that capital Ford went out of the way to help satisify us as customers. More

While looking for a new truck and having shopped around for trucks for quite some time, I entered the Capital and was greeted by Wade. First impression was this sales man isn’t like any other; he was down for trucks for quite some time, I entered the Capital and was greeted by Wade. First impression was this sales man isn’t like any other; he was down to earth and eager to help and wasn’t pushy like a “regular” salesman. Wade listened carefully and ask question to narrow down the information for my wants/needs in a truck. Upon hearing my request Wade’s knowledge about the trucks he was selling was extreme apparent. When finally deciding on a truck after a late night at the dealership both Wade and the sales manager Jeff where there and weren’t trying to rush me in my decision because the night was growing long. Both spent their evening with me closing the deal on the truck, extremely helpful while finalizing all of the information and forms. After taking advantage of the $1000 worth of accessories, the behind the scenes work was on to have the truck to me by the next day. Customer appreciations is extremely visible at this dealership, not only were we treated with some little extras, Wade was extremely accommodating by letting me know how my truck was coming along with the extra accessories, through text message which was the best means of communication for me. The next day just as promised my truck was ready for me, not only did Wade check in through text message but met me at the dealership to introduce me to my new truck on his day off. As we arrived my nice new shinny truck was sitting out front waiting for me. Wade was ready and greeted us with a smile, while in his office we went through the trucks manuals and finished up some more paper work, Wade then introduced me to the diesel service manager a little extra that shows he goes above and beyond and cares about his customers. The attention to detail while going through the feature of the truck was extremely helpful and made me even more excited about the new truck. Wades quick wit was extremely fitting for mine and my girlfriends’ sense of humour; he made it feel like we have known him for years. In closing there is not a single complaint about Wade that comes to mind. Not only will I be coming back in years time for a new truck I have already highly recommended him as an extremely great sales person too many other people, and have not failed to mention the great service I encountered. Thank you for all you help Wade! Jeremy Wall More

We were just looking when we drove onto the lot at Capital Ford, although did know what we were looking for. We were impressed with the selection of both new and used vehicles and found a used Expedi Capital Ford, although did know what we were looking for. We were impressed with the selection of both new and used vehicles and found a used Expedition we were interested in. We were introduced to Michael Miller, who spend quite a bit of time with us as we looked at the vehicle, took it for a drive, and debated the purchase. We hadn't really planned on making a purchase right away, but finding the right vehicle at a reasonable price, and being served by such a friendly and helful guy convinced us that the time was right. Throughout the whole process all the staff we dealt with were friendly and helpful in every way. Sure they wanted to make a sale, but it seemed that they knew the meaning of the word service. When we purchased the vehicle the air bag light was on, but they promised to get that fixed for us. Unfortunately there were some delays and confusion about the repair, but it now has been done. To get it done Michael actually drove all the way out to pick up the Expedition and brought it back, leaving us with a Fusion to drive during the repair. The repaid has been done, and to make up for the issues they threw in a new GPS unit. So the end result is that we have a vehicle that we are very please with at a fair price, and have seen that Capital Ford is a dealership that does stand behind their committments and is willing to go the extra mile in customer service. Well done gentlemen! More