Capital Ford Lincoln Inc.

I had a problem with a rattling in my car, I took it in to get looked at, told them what I thought the problem was because my boyfriends best friend has the same car, and had the same problem. When he too to get looked at, told them what I thought the problem was because my boyfriends best friend has the same car, and had the same problem. When he took his car in, he was told there was a TSB for it, and they ordered the part and fixed it. When I brought it in however, they didn't mention anything about a TSB and didn't fix what I brought it in for. I ended up having to come back to the dealership 4 times to have the problem resolved, meaning I had to come in late for work each time I took the car in (my boss wasn't too happy with that). The first time i brought it in, they didn't check the problem I had originally brought it in for. So, I brought it back a 2nd time, went for a drive and they found the problem. That was cool, but a part for the car had to be ordered. So I came back again when I was told the part was in. I came back, dropped off the car, then got a call later in the day that they ordered the wrong part, so again, the problem wasn't resolved. Again, I got a call to come down for a 4th time because they got the correct part in. I dropped off my car that morning and then got a call later on saying that somehow, the part that was ordered had gone missing so this time, they were holding my car for the night. I had also mentioned a problem with the climate control, that it keeps defaulting to low at full fan speed almost every time I turn on the car. They did check this problem, and explained to me that this is how the auto feature works. I explained that I understand the way the auto feature works however, this was happening when I wasn't using the auto feature. They told me that it wasn't happening when they tried it so there was nothing wrong. I came home, turned on then car and again, same problem. My boyfriend decided to take a video on his phone this time to prove what was going on in case I would get turned away again. Again, his friend drives the same car and does not have this problem with the climate control. Lastly, I noticed that on the back passenger side of the door that the weather stripping was coming off and was causing a rattling noise on that side of the car. I mentioned this when I brought the car in for service with the climate control. I then received a call at work saying that they couldn't see the part of the weather stripping I was talking about. I had to have one of my colleagues drive me down to Capital so I could point out the weather stripping. I was then told that the part is going to be ordered and to bring the car in again, on Monday...however...the part that they're ordering might not fit...I didn't think that sounded right at all but I'm really not one to get in people faces when somethings wrong which I guess is my downfall and which is why I may be having so many problems with Capital. I feel as though I'm just being walked over because I'm such a push over. Either way, that sounds really weird to me that ordering a specific part for a car, that I paid to have made might not even fit the car the part is made for. That just doesn't make sense to me. It hasn't been a great experience at all. The sales staff I dealt with were amazing and answered all of my questions, this has nothing to do with them, it's service that I've been having troubles with. I would like to mention that I did get an email asking how my service was, and that I would get a survey shortly (which I have in the past) asking about rating the service. I was told in the email that if I wouldn't give 100% on the survey that I should tell them why. I sent an email similar to what I'm saying here 7 days ago and I haven't heard anything from anyone since and I never did get the survey. This whole experience makes me not want to deal with Capital again unfortunately. More

I came into Capital Ford looking to buy a new truck. Brett Holloway was probably the best salesman I could have asked for. He helped me find everything I was looking for and got me in my truck way faste Brett Holloway was probably the best salesman I could have asked for. He helped me find everything I was looking for and got me in my truck way faster than what I was expecting. He was very friendly and put in alot of time to make sure I was happy and not settling for a truck I didn't want to drive. The price was right and I'm really glad I came here to Capital Ford to make the purchase of my first new vehicle. I'm definitely going to be recommending them to anybody I know looking to buy a new vehicle. More

Blayne Morrow & Brett Holloway had been very patient with us and spent a lot of time looking for the vehicle that we really wanted. They are very knowledgeable and were able to provide us all the inform with us and spent a lot of time looking for the vehicle that we really wanted. They are very knowledgeable and were able to provide us all the information that we needed to know. Jilles Desrochers did all his best to talk to my bank in order for us to get approved in financing so we were able to get a lower interest rate. We were very satisfied and we will recommend Ford Capital to our relatives and friends. More

Thanks guys for making my car buying experience a great one! I worked closest with Matthew McMillan and he is the best! It was a no pressure sales and these guys do everything to make sure all details are one! I worked closest with Matthew McMillan and he is the best! It was a no pressure sales and these guys do everything to make sure all details are covered. They want to sell cars, but they want the customer to be happy too! I am very happy with my car and will be recommending them to others in future! More

Looked for a vehicle for a while. Found service to be good and personable. Price point not bad for a used vehicle. They stayed during a bad storm. good and personable. Price point not bad for a used vehicle. They stayed during a bad storm. More

Harry listned to what we wanted and found us the perfect match. We had a budget and he never once tried to sneak in a few extra thousand dollars above by showing us something above our limit. He was hones match. We had a budget and he never once tried to sneak in a few extra thousand dollars above by showing us something above our limit. He was honest and worked hard get us in our new (pre-owned)vehicle ASAP! The rest of the team did a good job getting us taken care of without waiting or needing to make extra trips back to the dealership. Thanks for the exellent experience (and price!) More

I was very pleased with the exceptional service. Jason and Trevor make you feel comfortable, and help with all your needs. This was my first new car, and I was so happy to deal with people who care. and Trevor make you feel comfortable, and help with all your needs. This was my first new car, and I was so happy to deal with people who care. More

Friendly group of people. Approved the same day and drove off the lot the very next. Provided great deals to assist with command start, warranty. Will be first on my list for my next vehicle. Great drove off the lot the very next. Provided great deals to assist with command start, warranty. Will be first on my list for my next vehicle. Great job guys!!!!!!!!!! More

Judge was an upfront honest individual. My experience buying my first new ford was awesome by not only judge but all staff that I dealt with. Thanks for everything. buying my first new ford was awesome by not only judge but all staff that I dealt with. Thanks for everything. More

the staff and that was anyone I met while there, was very friendly. I did not feel pressured and I appreciated the honesty.I have purchased a few vehicles in my day and this was the best experience I have ev friendly. I did not feel pressured and I appreciated the honesty.I have purchased a few vehicles in my day and this was the best experience I have ever had More