Capital Ford Lincoln Inc.

I appreciated the fact that they were not pushy at all, but just showed me what I wanted. All 3 were very nice and easy to talk to but just showed me what I wanted. All 3 were very nice and easy to talk to More

We arrived at the dealership 20 minutes before closing We arrived at the dealership 20 minutes before closing and Brett brought the vehicle into the garage and spent a great deal of time with us explainin We arrived at the dealership 20 minutes before closing and Brett brought the vehicle into the garage and spent a great deal of time with us explaining all the features. Brett was very knowledgeable and patient he never rushed us with our decision and took the time to go thru every detail of the vehicle. He listened to our needs and helped us feel at ease with our purchase. We were very impressed that he came in on his day off to finalize the purchase and to take us to the insurance office. Our entire experience with all the staff at this location was fantastic. We would definitely recommend Capital Ford to our friends and family. Thanks for all our help Brett!! From The Thompsons More

This was a return visit to Capital Ford to see Craig as we had purchased a new Ford F150 in January and were so pleased with the service we got , we returned when it was time to trade in out Pathfinder and we had purchased a new Ford F150 in January and were so pleased with the service we got , we returned when it was time to trade in out Pathfinder and get another vehicle. We went with intentions of just looking to see what I liked and was leaning towards a Focus or a Fusion and ended up buyting something else. I looked at the C-Max Hybrid adn imediately liked the ease of entry, the look and the attributes of this Hybrid. Took it for a test drive and fell in love ... took out a Fusion as well, and not so much! Craid was never pushy or never once rushed us into our decision, but I liked the C-Max so much that within a few days ... she was mine! Even though it did not have all the features I originally wanted in a new vehicle ... what it did come with was just as good! Craid was not to familiar with the attributes of the Hybrid since it was so new, but when we returned the next day to take for another test drive he had done extensive research and was able to tell me way more features and benefits of the C-Max! Since our purchase if I have had any little question ... Craig is right there to answer them or find th esnaser for me. Amazing service by all those involved in my new Hybrid purchase and would definatley recomend Craig, Jeff and Jilles and Capital Ford to anyone! More

Dylan Lawrence was very patient and worked hard to get us into the vehicle that matched our needs. Once we were satisified with the vehicle, Dylan brought Jarrod Ursu into the fold to workout pricing that w into the vehicle that matched our needs. Once we were satisified with the vehicle, Dylan brought Jarrod Ursu into the fold to workout pricing that was acceptable for us. We found the purchasing process with Dylan and Jarrod to be very low pressure and tailored to meet our wants and needs. Very good job! More

The service was great Nathan and Blayne were great they didn't pressure me and let me take my time. I would recommend him to my friends. didn't pressure me and let me take my time. I would recommend him to my friends. More

We received amazing customer service. We were very happy with our experience. We were treated with respect and our needs were met. We feel like this team went above and beyond for us and have already starte with our experience. We were treated with respect and our needs were met. We feel like this team went above and beyond for us and have already started recommending friends and family. We learned a bit about the future of the dealership and got to see the amazing root beer boydster. It was a wonderful experience.We will come back for future purchasing:) More

What a fantastic experience! I was not intending to buy a truck but ended up purchasing 2 from Matt McMillan. He is an awesome asset to the dealership- calm, funny ,knowledgeable and I felt zero sales press truck but ended up purchasing 2 from Matt McMillan. He is an awesome asset to the dealership- calm, funny ,knowledgeable and I felt zero sales pressure. He and Blayne were exceptionally helpful and made the whole experience easy. I highly recommend Matt as a salesperson! Thanks so much for your help guys. More

My experience was at Capital Ford went really well. All the guys that helped me throughout the day were very helpful and understanding. I was thoroughly impressed by everyone's friendliness and did not pre the guys that helped me throughout the day were very helpful and understanding. I was thoroughly impressed by everyone's friendliness and did not pressure me into anything. Even thought it took me all day to decide and they had to pull and price out many vehicles; not once did I get the impression that anyone was annoyed or frustrated in how long it took me to decide. I have never had anyone go over a vehicle with me, show me all the features, etc so was very very impressed by the extra little bit of time they spent with me; however made such an impact on how impressed I was with the dealership. It's the little things that sometimes go the farthest. Also, very impressed and thankful that they have invited me back in a couple weeks to do a full cleaning of my vehicle since they were unable to get to it that day. I live out of town and wanted to take my new ride home the same day; but they have promised to clean it at a later date so it is like brand new. More

They were good to deal with. They were patient and did not push to get the deal done. When I found a problem with the vehicle they were accommodating and fair about getting it repaired. not push to get the deal done. When I found a problem with the vehicle they were accommodating and fair about getting it repaired. More

my good experience started with Dianne the Internet product specialist who was really patient with me after months of delay on my part and her consistency and patience made me take an actual visit when product specialist who was really patient with me after months of delay on my part and her consistency and patience made me take an actual visit when i was finally ready. When I walked in the delearship with my friend, i felt special with seeing my name up on the screen and when Derek started his part of showing me to my car, i was really impressed and sold. He by far has offered me the best customer experience i have had in any organisation. he was really patient and i didnt realise when time passed with him. he was that homely. finally when he passed me on to Jarrod the sales manager, he was not the typical salesman u see in a car dealership. he sealed the deal and i drove away the next day with my car. Overall the customer service won me over with this delearship More