Capital Ford Lincoln Inc.

Great sales people, sketchy service department. The people in the sales department and in the office in general are excellent here. I run a fleet of 9 trucks, I recently purchased a new F-350 Super The people in the sales department and in the office in general are excellent here. I run a fleet of 9 trucks, I recently purchased a new F-350 Super Duty. Within 24 hours I had a warning light, water in the fuel, a sensor was replaced but the "technician" neglected to reprogram the system so within 5 minutes the light was back. Two hours later they had finally figured out what had happened. Past experiences include being advised that I needed to replace the EGR Cooler in my '06 F-250 after 320,000 km, turns out I just needed to replace a $12.00 rad cap. This truck also had an oil leak, was told I needed to rebuild the engine top down because they couldn't tell where the oil was coming from, even with dye. Turned out I had a cracked line to the oil cooler, under $200 to replace. This truck went 632,000 km before I replaced it. My impression of Capitals service department is they are always hunting the big repair score. There seems to be a general reluctance to check small issues first. I still take my fleet there for general maintenance but I "always" get a second opinion when they "recommend" anything major. More often than not their "recommendations" are not really required. More

Awesome Service! Phillip was very helpful in finding a vehicle suited to my needs and budget. I definitely will be going back next time im in the market for a new vehi Phillip was very helpful in finding a vehicle suited to my needs and budget. I definitely will be going back next time im in the market for a new vehicle. More

Great experience Les R. and Rob U. were very friendly and open to any type of questions. I will be doing my future business with them whenever possible. Les R. and Rob U. were very friendly and open to any type of questions. I will be doing my future business with them whenever possible. More

2013 Used Car Purchase. Very pleasant experience from start to finish. Salesman - Jonathan Phonexay greeted us very warmly and professionally. He made it a point to establ Very pleasant experience from start to finish. Salesman - Jonathan Phonexay greeted us very warmly and professionally. He made it a point to established what we were interested in at the onset and went out of his way to show and demonstrate vehicles in that catagorey. After our making a selection Jonathan made sure we understood exactly what we were getting and totally satisfied. We were then introduced to Sales manager Jeff Longley for completion of the transaction. Again very friendly personalable professional service was extended. The entire transaction went like clockwork. Indeed a pleasure in all aspects. More

Thank You We were very impressed with our experience at Capitol Ford. We have and will continue to tell our family and friends about our experience at Capitol F We were very impressed with our experience at Capitol Ford. We have and will continue to tell our family and friends about our experience at Capitol Ford. More

Thank you This is our 3rd vehicle we have purchased from Capital Ford, specifically from Adrien and Jon. They are honest, sincere and wish to make the buying ex This is our 3rd vehicle we have purchased from Capital Ford, specifically from Adrien and Jon. They are honest, sincere and wish to make the buying experience as good as possible. Jon specifically is easy going and is a "no pressure" sales person. He is very knowledgeable about all aspects of the vehicles he sells. Both Jon and Adrien represent Capital Ford very well. I have and will continue to recommended that my colleagues and friends looking to purchase a vehicle seek the services of Jon and Adrien at Capital Ford. Darren Cherwaty More

I had a good time at capital ford great service made feel welcome the range of vehicles is amazing so much choice a great package welcome the range of vehicles is amazing so much choice a great package More

I found both Jonathon & Craig very courteous & professional to deal with. Price negotiation was strait and to the point. I had a very good experience at Capital Ford Lincoln and would both recomme professional to deal with. Price negotiation was strait and to the point. I had a very good experience at Capital Ford Lincoln and would both recommend and deal with again in the future. I love my Ford Edge ! DP More

Overall it was a great experience buying this vehicle and dealing with Brennan and Rob. I will have no hesitation recommending these two to any of my friends or family if they are looking for a new vehicle. dealing with Brennan and Rob. I will have no hesitation recommending these two to any of my friends or family if they are looking for a new vehicle. More

My wife and I were in need of a second vehicle. After mulling it over for a few months, I had created a short list of cars I thought would be suitable which included a Ford Fiesta. I had spotted in one o mulling it over for a few months, I had created a short list of cars I thought would be suitable which included a Ford Fiesta. I had spotted in one on Capital's website and we went to look at it. We arrived at the dealership and were promptly introduced to Philip. Even though we knew what we wanted we basically told him what we were looking for and what we wanted to pay. He started pulling up cars that fit the bill, and ended recommending the 2013 Ford Focus as the Fiesta may have been what we wanted but it was not what we needed. It is worth noting I do not feel the Focus was recommended only in order to up-sell a bigger sale, the fact is the Fiesta we had came to look at would not fulfill our needs and Philip Identified that. We test drove a similar model Focus to the one we would be purchasing and decided this was the car for us. The one we wanted needed to be shipped in, and there was no pressure for us to drive off the lot in a car that evening. We were then introduced to Darren Hollinger to help us out with financing. We had an interest rate which he needed to beat in order for us to merit financing the vehicle and he was able to do just that. The car was still in the process of being shipped from out of Province. Philip provided us with weekly updates until the car arrived. We now have had the car for a few days and have been impressed by it so far. I am not a Ford guy, I have never been a Ford guy and never thought I would be a Ford guy. Time will tell if my 2013 Focus makes me a Ford guy, but the experience I have had with Capital Ford Lincoln thus far has been nothing short of excellent, as their other reviews will tell you. Everyone we have dealt with has been friendly and accommodating, and I hope over time that I like my Ford enough to merit purchasing another vehicle from Capital Ford Lincoln because I have had nothing short of a stellar experience dealing with them. Other dealerships should take note of what Capital Ford Lincoln is doing for their customers. You should never have to dread interacting with a car dealership and at Capital Ford I do not think you ever will. More