Capital Ford Lincoln Inc.

Purchase of New Ford Escape I went in looking to do a trade in for a used vehicle, they showed me that it was possible for me to own Brand New. I left feeling very, excited, happ I went in looking to do a trade in for a used vehicle, they showed me that it was possible for me to own Brand New. I left feeling very, excited, happy and overwhelmed. More

Lack of customer service and total waste of time! I have been to this dealership numerous times looking for a vehicle. Previous visits were ok, but nothing to brag about. However, this last visit was I have been to this dealership numerous times looking for a vehicle. Previous visits were ok, but nothing to brag about. However, this last visit was and will be the last time I will enter and browse the Capital dealerships for a vehicle. After texting with Brent regarding a used vehicle on the lot and asking some questions, he never did return the info I requested. I then decided just to go to the dealership and find out while I was there. Brent told me to ask for Val upon arrival. Once I arrived at the dealership Miles Kerney had met me outside, I asked a few questions about the vehicle which he wasn't really able to answer, however he did find out the information through another person. I informed Miles that I have dealt with Val previously, Miles respectfully stepped aside and informed Val I was there. While I waited for Val to meet with me (he was on lunch and was visiting with a friend), I was talking with Michael, he informed me that they had another vehicle that suits my needs and he was going to track it down. Excellent.... Well this is where the problems started! Val entered the office and I informed him what was going on and that "buddy" was tracking down the vehicle. We chatted for around 5 minutes and Val took off looking for the vehicle also. I sat in the office for exactly 30 minutes, not once did I see Michael or Val, nor did anyone else from the dealership pop in to see how I was doing, So, I got up and walked out. Val texted me around 15 minutes after I left the dealer to inform me that Michael was taking the truck through the car wash and should be back soon... (total of 50 minutes now from the minute I entered the office to the time I got an update on the truck they wanted to show me, not the truck I initially went to view). I was already at another dealership looking at a similar truck. Val also said if he only knew I was looking at that vehicle he would have had it ready, and to give a couple hours notice before I come down again to look at it. My previous visits to this dealership included emails, told to come down and view a vehicle and once I get there they couldn't find the one truck, then the second time it was locked up at the auto body. Enough of me wasting my time with these guys! I will stick to the smaller dealerships! More

Purchase of FX4 Ankit was super nice to deal with. Would highly recommend buying from him. The entire process was easy. I would definitely buy from them again. Ankit was super nice to deal with. Would highly recommend buying from him. The entire process was easy. I would definitely buy from them again. More

Very Friendly and Great Service. I went in to Capital Ford just looking and came out buying. They were very friendly and extremely helpful. I was very surprised with how fast and ea I went in to Capital Ford just looking and came out buying. They were very friendly and extremely helpful. I was very surprised with how fast and easy the financing came through. Eric, Phil, Jared and Leif made my car buying experience amazing. I would recommend buying from here to anybody as they know what they are very helpful and knowledgable about what they sell. Thanks again for the excellent customer service. More

Great Service Mohammed was very friendly and knowledgeable. He found me a car that met my needs and budget. I had a great experience and would recomment him to any Mohammed was very friendly and knowledgeable. He found me a car that met my needs and budget. I had a great experience and would recomment him to any one looking for a vehicle. More

Awesome Customer Service! Everyone I dealt with at the dealership was sooo friendly, sooo nice and made the whole process soooo easy. It was a rather stressful day for me and t Everyone I dealt with at the dealership was sooo friendly, sooo nice and made the whole process soooo easy. It was a rather stressful day for me and they turned it into something easy and relaxing. Really really awesome! More

Excellent! Capital Ford has always given me superior service in all areas from purchasing to service. Very knowledgeable and all pay attention to required speci Capital Ford has always given me superior service in all areas from purchasing to service. Very knowledgeable and all pay attention to required specific needs. Top notch service! More

Just Amazing Dealorship I have been taken care at my best. They provided me with exceptional customer service and a very knowledgeable staff. I got what I always needed from I have been taken care at my best. They provided me with exceptional customer service and a very knowledgeable staff. I got what I always needed from them :) More

review Thi was very friendly and incredibly helpful. He heped me get the best deal on my vehicle and made sure all the repairs I asked for were done quickly. Thi was very friendly and incredibly helpful. He heped me get the best deal on my vehicle and made sure all the repairs I asked for were done quickly. More

Exceptional Service Our experience with Joe at Capital Ford was exceptional. From the moment we walked on the lot till we drove off in our new car; we were treated with Our experience with Joe at Capital Ford was exceptional. From the moment we walked on the lot till we drove off in our new car; we were treated with respect and kindness. Joe was honest and realistic with us, putting us in a vehicle that worked best for our family. We also loved how "Real" Rob was with us in regards to negotiating a price. The team we worked with was VERY impressive!! We also really appreciated all the time Joe took to ensure we were comfortable with our new car. Even after the deal was made, Joe ensured we drove off knowing all the bells and whistles of our new vehicle. We will be visiting Joe for future purchases- super impressive!!! More