Capital Ford Lincoln Inc.

used F150 I had a very nice and friendly experience at Capital Ford. everyone involved with my purchase was very friendly and made me feel very comfortable. Jam I had a very nice and friendly experience at Capital Ford. everyone involved with my purchase was very friendly and made me feel very comfortable. Jamie and John did very good job. More

pleasant experience Dave was very pleasant and friendly. Went out of his way to give us a good experience. I would recommend anyone to visit the dealership Dave was very pleasant and friendly. Went out of his way to give us a good experience. I would recommend anyone to visit the dealership More

Simple and easy Very simple and easy process. Sales staff was informative and attentive to what I was looking for in a vehicle. I would not only purchase another vehi Very simple and easy process. Sales staff was informative and attentive to what I was looking for in a vehicle. I would not only purchase another vehicle from the same sales person, but also recommend him to others More

Overall great purchasing experience Mohammed and Craig were very knowledgeable and helpful with my purchase of a Ford Edge, I would recommend anyone to deal with either of these sales s Mohammed and Craig were very knowledgeable and helpful with my purchase of a Ford Edge, I would recommend anyone to deal with either of these sales staff. More

Very pleasant experience by Izzy Adam Morrow was very helpful to buying my new truck .He was very pleasant and polite.Satisfed with everything what I got and deal I received .I would Adam Morrow was very helpful to buying my new truck .He was very pleasant and polite.Satisfed with everything what I got and deal I received .I would recommend anyone to visit your dealership and specially will recommend Adam. More

No concerns Simple quick and easy. Very little of the car sale bs like the other places. Satisfied with everything that I got and the deal I received. Would d Simple quick and easy. Very little of the car sale bs like the other places. Satisfied with everything that I got and the deal I received. Would deal with the captiol ford team again. More

Car purchase by Byron Seymour. Raphy Anthony was a very helpful and courteous member of your team. After purchasing my new car he even drove my wife and I to the S.G.I. licence issu Raphy Anthony was a very helpful and courteous member of your team. After purchasing my new car he even drove my wife and I to the S.G.I. licence issue office where we both do our business to document my transfer of my plate from my old fusion to the new fusion. I would recommend anyone who would wish to visit your dealership to ask for him by name to assist them. More

Very courteous and helpful staff Ryder Machel was a helpful, informative and went out of his way to make the experience very pleasant. He made every effort to get me what I wanted and Ryder Machel was a helpful, informative and went out of his way to make the experience very pleasant. He made every effort to get me what I wanted and review all possible options for what I may be interested in. More

F-150 I went into the Ford dealership with no intentions of buying a new vehicle; I was just there to look at my options. That was, until I met Jamie Morris I went into the Ford dealership with no intentions of buying a new vehicle; I was just there to look at my options. That was, until I met Jamie Morris. He was amazing to deal with! He was very knowledgeable of Ford; and it's history. I had high expectations and wanted all the options in my truck. Jamie was able to find the PERFECT truck for me! After a month and a half of owning my new F-150; I still feel the same way. I have never loved a vehicle so much in my life. When it came down to it all, Jamie and Jonathan worked with me to get me this truck. I'm the happiest girl in the world and still have a smile on my face from the day I bought this truck. I will only deal with these two in the future as they we were so great to me! Thank you so much for all your help guys! More

Dishonest Service at Capital was great during the test drive phase- ultra low pressure, salesman was friendly (although girls at reception seemed miserable), an Service at Capital was great during the test drive phase- ultra low pressure, salesman was friendly (although girls at reception seemed miserable), and the show room was nice. Problems came about when I was obtaining financing and the finance manager informed me they had quoted the wrong price for the truck. Despite selling me on the options only available to a 2014, they had negotiated and agreed upon the price that was only available to 2013 models. You would have to be ultra naive to think this isn't a regular tactic. Salesman, sales manager, and finance manager were all indifferent and made me pay the (much higher) 2014 price. The service manager sprung the prepaid service plan on me last minute, which i foolishly went for. The manager added up costs which made the service seem like a good deal, but I later discovered the truck didn't even have many of the items he included in the cost (like a cabin air filter). With 2/3 of the prepaid service exhausted I am barely at 40% of the cost of it. Unless the entire truck falls apart twice in the next 20,000 KM, this will have been a complete waste. When the interior started rattling during the first week I took the truck in three times before finally giving up... the manager would assure me the rattles were gone so we would go for a drive and both agree it wasn't fixed. I got sick of the hassle so I just turn up the radio now... I have completed satisfaction surveys with Ford and nothing has become of it... I will definitely spend time finding a more service orientated brand/dealership on my next vehicle. Ford and Capital were indifferent to me as a customer. Overall I am left with the impression that Capital lives up to the sleazy and dishonest car dealer stereotype. I would recommend going to a dealer that is honest right off the bat so as to avoid the feeling of 'being had'. More