Capital Chrysler Jeep Dodge - Service Centre

Good sales. Great express lane. Was happy with sales guy Kent. He was funny and informative and made me feel comfortable with my purchase. Had been in last year and dealt with Chris Was happy with sales guy Kent. He was funny and informative and made me feel comfortable with my purchase. Had been in last year and dealt with Chris and my fiance and I both really like him. He's a knowledgeable sales person and takes pride in his work and strives to make complete customer satisfaction even when it's not his sale. Would only work with him as my salesperson for my next purchase. Was satisfied with service up until I signed documents and picked up my truck. Once it was in my possession I got pushed off to the side repeatedly even though they had promised to have things repaired. Was in 3 times for repairs and repairs where never done. Waited 5 hours first visit and was ignored by my sales guy. I gave up with fighting with them. Was told the truck is safe and the rest doesn't matter. They didn't even have a loaner for my days even though was told multiple times and have emails to show they would guarantee me one. Went back for my oil change. Jp (express lane advisor) was great. Was very happy with express lane service. More

Transmission Troubles My 30+ year long dream to finally own and drive a Fiat 500 - even though only second hand - changed into a sudden downer just about 3 weeks ago when I My 30+ year long dream to finally own and drive a Fiat 500 - even though only second hand - changed into a sudden downer just about 3 weeks ago when I noticed really bad noises coming from the front end of the car. I had it towed to this dealership even though I did not purchase this car from them a few months ago. The service team was very nice, and especially Brent went a long way to have my blown transmission exchanged at n/c under the factory warranty. During all the time it took to get my own car back this dealer supplied me with a free loaner to stay mobile. Unfortunately they noticed at that time that possibly both front wheel bearings also needed to be replaced. Although I was quoted for two replacements, at the end they only needed to replace one of them. I truly appreciated their honesty in this matter as well. At this point I have to give them big 'koodos' and will highly recommend this dealership. Hopefully my Fiat will be fine for a while now, and if not I know where I will bring it from now on. Thank you very much Brent and service team at Capital Chrysler Jeep Doge Kanata - my 500 runs now like a charm! More

The staff are very helpful. If I have problems with my Caravan, a staff member sometimes test drives it with me to assess the issue before work gets done. This week, my tire pres If I have problems with my Caravan, a staff member sometimes test drives it with me to assess the issue before work gets done. This week, my tire pressure light came on, so I stopped in and asked the staff if they could fill my tires and retorque the tires. They did it right away without any expectation of payment. Ryan Rodney and the other staff are always professional and pleasant to deal with. When I ask for a non-smoking mechanic, I trust them to provide this. My vehicle has never smelled like smoke after it was returned to me. More

Friendly and Efficient The staff are always friendly and helpful, and my experience having work done on my vehicle has been positive. I love the convenience of the Express The staff are always friendly and helpful, and my experience having work done on my vehicle has been positive. I love the convenience of the Express Lane option. More

Great Sevice Great people and service! Everytime I come into Capital Dodge I always get premium service from all of the staff. Highly recommend them and will defin Great people and service! Everytime I come into Capital Dodge I always get premium service from all of the staff. Highly recommend them and will definitely be coming back! More

Very friendly and easy to talk too. The staff are super nice and our car and myself have always been treated really well. I will always bring my vehicle to them because they know my veh The staff are super nice and our car and myself have always been treated really well. I will always bring my vehicle to them because they know my vehicle and I trust them. More

One thing after another So to start off, I brought my truck in for a 80pt inspection, oil change and coolant flush. My apt was for 10 and I told them I would need to reserve So to start off, I brought my truck in for a 80pt inspection, oil change and coolant flush. My apt was for 10 and I told them I would need to reserve a rental due to the fact I live an hr away. Once I've got the truck dropped off with service I am told I have no reservation for a rental vehicle. Luckily they rental lady had one that just came in. When I dropped my vehicle off. I specifically asked for a synthetic oil change. I have only run synthetic in my truck. After my truck is finally done at 4pm which is a little rediculous if you ask me. I read over my bills to find that I have gotten a conventional oil change. I asked the service advisor who I dealt with. Brent I believe? He told me that I guess I will have to bring it in at 5k instead of 10k now. I wasn't very impressed with that. I do know oils have come a long way in years. But there's reasons as to why I pay for the synthetic oil changes. Also I find it ironic when I come in for an 85pt inspection and as I'm at the lights a km away my belt/pulleys start squeaking. They have tried to fix this before. SEVERAL times. I take care of my equipment as I pay for quality. But when I have a truck that comes out of service and all I can hear is this squeal. It's quite embarrassing. This is the first time I haven't dealt with ryan Rodney I believe his name is. He has always taken care of me. Needless to say. I won't be returning to capital dodge. More

Amazing Service I brought in my 2011 Hyundai Santa Fe and there was no wait! They carry a compatible filter for my suv which saved tons of waiting. time. They had me I brought in my 2011 Hyundai Santa Fe and there was no wait! They carry a compatible filter for my suv which saved tons of waiting. time. They had me out of there with fish oil in less than 20 minutes. I will be back and encourage my friends to do the same. More

Personalized & Professional Capital Dodge has always gone out of their way to make it right for me. My first dodge i brought in for servicing was used and they treated me like a Capital Dodge has always gone out of their way to make it right for me. My first dodge i brought in for servicing was used and they treated me like a valued customer, now i am on my third and they continue to impress me with their service and honesty. More

Great and hassle free The service tech at the front desk, Tristan Martin answered all my questions. The experience was quick and easy. I will definitely use the quick expre The service tech at the front desk, Tristan Martin answered all my questions. The experience was quick and easy. I will definitely use the quick express again. More