Capital Chrysler Jeep Dodge - Service Centre

very good Always a great time visiting this place, we bought our van in smiths falls but choose to drive to kanata for services even though we live closer to sm Always a great time visiting this place, we bought our van in smiths falls but choose to drive to kanata for services even though we live closer to smiths falls, they always have services that are on time and quick which makes it easier when having a toddler on board! Thanks guys! More

No Customer Service What so Ever!! Had an appointment for a recall on my new Fiat bought at this dealership, was told to pull into the service bay. Pulled in and brought my keys to the Had an appointment for a recall on my new Fiat bought at this dealership, was told to pull into the service bay. Pulled in and brought my keys to the service desk only for him to throw his arms in the air and say I have to wait at my car for Nick. Waited over 10min next to my car with my keys in my hand while several other employees stood around drinking coffee and ignoring me as well as a another couple in the bay next to mine also waiting. My instinct at this point was to leave and I wish I had! Finally my info was taken along with my keys and I was told it would take 4 to 5 hours. On the phone they said 2hrs, but I was ok with the extra time and had a ride so went home. 7 hours later I received a call saying that they had "run into problems" and would it be ok if they had to keep it over night. I said yes I could leave it overnight, but the "problem" was not identified. The next day I went to work and by 3pm had still not received a call. I finally called them as I was leaving work and was told my car was 20min from being ready so I headed out to pick it up in horrible weather as I was 30min away. Upon my arrival I was told it would be an hour (I'm pretty sure they hadn't even started on my recall until I showed up, ~29hrs after my original appointment). At this point I was quite frustrated and asked them what they planned to offer me for my trouble, they just shrugged and said unforeseen things happen. I left again and was told they'd call when it was complete, 4 hours later I got a call that it was finished (glad I hadn't decided to wait for the supposed 1hr). When I finally picked up my car on day 3 after a 11am appointment for a 2 hour fix I asked at the desk what "problem" they had encountered and if it was something I should worry about. I was told there were no problems and it was a simple instal. Also left my name and number at the front desk for the General Manager to call, and she never did. I will never purchase a car here or spend another second in this service centre, very frustrating and insulting to be treated with such disdain. I have owned many different vehicles over the years and have never had an experience quite so horrendous!! More

Love being back in a JEEP What an amazing sales staff! Many thanks to Sean , Jack, Jaimie and Josh for getting my JEEP to me before the snow storm and in time for the New Year! What an amazing sales staff! Many thanks to Sean , Jack, Jaimie and Josh for getting my JEEP to me before the snow storm and in time for the New Year! More

very poor Just purchased Jeep Patriot found that after travelling to Florida and trying to hitch up boat, ALL bolts that hold the hitch were finger tight. Just purchased Jeep Patriot found that after travelling to Florida and trying to hitch up boat, ALL bolts that hold the hitch were finger tight. More

Very satisfying This dealership,I find is organized, the staff goes out of their way to be accommodating. Having my vehicle maintained at this dealership is peace This dealership,I find is organized, the staff goes out of their way to be accommodating. Having my vehicle maintained at this dealership is peace of mind. I would highly recommend this dealership #1 for purchasing a vehicle and #2 for maintenance More

Overall, excellent buying experience On our first visit to Capital Dodge, we dealt with Josh Ovington. Within a few minutes, he was able to find us the vehicle that suited our budget and On our first visit to Capital Dodge, we dealt with Josh Ovington. Within a few minutes, he was able to find us the vehicle that suited our budget and needs. In addition, he offered us useful advice and worked in earnest to facilitate the negotiation experience to make it as efficient as possible. Given the good experience we had the first time, we returned to Josh when in need of a second car. We contacted Josh in advance of our visit. He was able to find us a vehicle beforehand, and again, found a vehicle that suited our needs and budget. This made our buying experience considerably more pleasant. Overall, he was personable, sincere and helpful during both visits. The next time we need a new or used vehicle, we'll very likely be returning to see Josh Ovington at Capital Dodge. More

Express lane Very friendly staff. Quick service even though there was a vehicle ahead of me. Staff found me In the waiting room with a progress report on timing. T Very friendly staff. Quick service even though there was a vehicle ahead of me. Staff found me In the waiting room with a progress report on timing. Thorough inspection of vehicle completed. Will visit again AND fifth oil change free! Great way to bring back business! More

Service was great and the service attendant was knowledge I went to Jeep to have a recall done on my Cherokee. The service attendant Brent was very knowledgeable and when I asked how fuel injection cleaning w I went to Jeep to have a recall done on my Cherokee. The service attendant Brent was very knowledgeable and when I asked how fuel injection cleaning was done he took to the service area and explained the entire process. Very transparent and comforting to know they knew what they were doing. Also when asked about the service schedule I was presented with a compilation of service items that was done by Chrysler Canada in conjunction with Jeep that had all the correct maintenance procedures along with Capital Dodge prices. Finally a clear and concise maintenance schedule that did not contain additional and unneeded maintenance which is rampant across the industry. Bravo Capital Dodge. More

Excellent experience. Brent helped to get my jeep back up and running with caring, friendly and reassuring service during what was a very stressful event for me. He clearly Brent helped to get my jeep back up and running with caring, friendly and reassuring service during what was a very stressful event for me. He clearly outlined the details and process for repair and was even able to loan me a nice vehicle while my jeep was being fixed. Overall very happy with my experience. I Highly recommend this garage. More

Great Service! Very accommodating, efficient and on time service. Happy to recommend this dealership to anyone. Even though I bring them my off make they still treat Very accommodating, efficient and on time service. Happy to recommend this dealership to anyone. Even though I bring them my off make they still treat me and my car like family. More