Capital Chrysler Jeep Dodge - Service Centre

Kaitlyn Leighton was excellent!!! Kaityln helped me today and she was great! Great person and great service. Would like to see her again next time I come in. Thanks!!! Kaityln helped me today and she was great! Great person and great service. Would like to see her again next time I come in. Thanks!!! More

Ms. 21 questions I have had the most amazing experiences at Capital Dodge Palladium for all my car services this year. From the first(of many) calls with Ryan, to warm I have had the most amazing experiences at Capital Dodge Palladium for all my car services this year. From the first(of many) calls with Ryan, to warm welcomes from Dana and the team, I have not thought twice about bringing my vehicle elsewhere(having since switching makes). The outstanding attention to customer service does not go unseen. JP gets me in for an oil change and always makes sure I leave in better shape then when I arrived. I drive a lot, and know next to nothing about my vehicle. This team turns what should be a painful experience for me into one I look forward to, every 8 weeks. Thanks guys for always keeping me safe on the road. More

Service Kaitlyn leighton by far the best service person in the building very friendly customer service i would recommend her to anyone coming in for service Kaitlyn leighton by far the best service person in the building very friendly customer service i would recommend her to anyone coming in for service More

Kaitlyn Was Awesome! I went in for a simple oil change and Kaitlyn was able to get me in and out in a timely manner and book my next service appointment. Excellent Custome I went in for a simple oil change and Kaitlyn was able to get me in and out in a timely manner and book my next service appointment. Excellent Customer Service! More

Fantastic service! I 've been having ongoing problems with the start/stop system on my 2015 Jeep Cherokee. They finally were able to fix it. Part of the problem was with I 've been having ongoing problems with the start/stop system on my 2015 Jeep Cherokee. They finally were able to fix it. Part of the problem was with the battery. It was not covered by warranty but Brent and his team replaced this $500.00 battery at no charge! He told me he valued my business and that it was the least they could do since I've dealt with them for so long. Now that's what I call customer service! Keep it up! Luc Vaillancourt More

Sold me a lemon, Shady Repairs, Poor Customer Satisfaction The Jeep Grand Cherokee we bought from Capital Dodge in Kanata, ON is a 2014, so 4 years old now. It has roughly 70,000km on it. In the first few ye The Jeep Grand Cherokee we bought from Capital Dodge in Kanata, ON is a 2014, so 4 years old now. It has roughly 70,000km on it. In the first few years of it's life, it was in several times for warranty repairs: twice to have the head gasket replaced and once to replace the entire transmission. Suffice to say, it was not a quality vehicle from the start. When we got the Jeep, we paid for Winter tires on steel rims and paid for storage on the off seasons. We went one season where we didn't switch to the winters, keeping them in storage. The following winter when we went to have them installed, we were told they couldn't find them (they either lost them, sold them, or an employee stole them). Capital Dodge wasn't willing to do anything about this until my wife posted about the situation on Facebook. Only then did they reach out to replace the tires and rims. Most recently, the key-less entry and push button start began acting up. Key-less entry would stop and the vehicle would not start. Everything else worked fine, including the power locks. The next day, things would work fine. We noted the vehicle had several past recalls, so brought it into Capital Dodge for the recalls on Friday, thinking the current issue might be related to one of the recalls. The problem arose again in the parking lot. I agreed to pay for the ~$90 diagnostic fee and was called later that day to advise it required advanced Diagnostics in the are of $300!! My next update was that they had not found the problem yet and had contacted Jeep engineers to help. The following Monday I got a call and was told that the RF module that controls the key-less entry and push start had loose connectors that were corroded. I was told that these connectors were non-replaceable parts. They had a solution that involved bypassing these connectors and soldering the two wires together. While I was grateful they had a cheaper alternative to buying a new $1500 module, I was dismayed that I would be paying a total of $870.00 for some tests and to solder two wires together. This is a FOUR year old vehicle and under-used for its age. I agreed to the repair. Two days later, I picked up the vehicle with my wife. As we were pulling out of Jeep she flagged me over and told me that the airbag light was on. It had not been on prior to the repairs. She was also getting a message to service the airbag. We also noticed that the washer fluid pump no longer worked. The reservoir had fluid in it, but we could not hear the pump when we tried to activate it. A short while later we called Jeep and told them of the new issues since the repair. An appointment was made for the following day, and we dropped it off that night. We advised the night Fast Lane employee JP that we expected not to be charged. The following afternoon, I received a call from Capital Dodge. I was told that they had tested all of their work and that they hadn't caused the new problems and were waiting for my authorization to proceed (for additional paid diagnostics). I advised them that both new issues were not present until they had worked on my vehicle and that it was obvious they had caused them. I was not willing to pay anything further. I was told that a damaged headlight was likely the cause of the airbag sensor causing the issue (damaged in my garage, not as the result of an accident). When I asked how a broken headlight would make my washer fluid pump stop working too?, he told me that the problem they had fixed with the key-less entry may have migrated. So, the problem I paid them to diagnose and fix wasn't fix...it just moved, or the broken headlight caused it? More likely, the technician that took apart my dash (and God know what else) to diagnose and fix the original problem, inadvertently broke something new. Not a big deal if the problem is caught and fixed. It's a HUGE deal if you expect your customers to pay for the new problems you cause. I was told I was welcome to bring forward proof that they had caused the problem. Proof? How? I wasn't there. I will not spend another penny at this dealership, and I will ensure everyone I know is aware of the horrible service I have received. I feel ripped off on many levels. First, I had a brand new vehicle that was a lemon from day one, and is proving to be just as bad 4 years later. Next, I paid to store winter tires that went missing and were only replaced after a Facebook post. Finally when I do pay for repairs (for issues that shouldn't be happening in a vehicle this young), it returns from the dealership with NEW issues, that they are not willing to fix, claiming it wasn't them and basically that I cant prove it was. They ran three hundred dollars worth of "diagnostics", repaired a faulty wire connection, completed three recalls, but it wasn't something they did.. Well, the only thing that changed between last Friday and today, is that I brought my vehicle in for servicing. Consumers beware. I do not recommend Jeep as a brand and I wholeheartedly condemn the level of service, integrity and customer satisfaction displayed by the service department at Capital Chrysler Jeep Dodge, in Kanata Ontario. More

wonderful sales and service experience Purchasing the vehicle was very easy...salesman was great...basically met the price that I was prepared to pay...all services were performed prior to Purchasing the vehicle was very easy...salesman was great...basically met the price that I was prepared to pay...all services were performed prior to delivery...minor glitch in radio performance after a couple of weeks was handled with speed and reliability...loaner car was provided. Thank you all More

Snatching defeat from the jaws of victory I took a vehicle in to have winter tires put on and sat for several hours after initially being told it would take an hour. Their tire balancing mach I took a vehicle in to have winter tires put on and sat for several hours after initially being told it would take an hour. Their tire balancing machine had broken and instead of simply admitting that it was broken they went full Seinfeld on me and kept telling me "just a little bit longer". Eventually they admitted that the machine had broken several hours earlier and they were waiting for it to be repaired. At this point they offered me a loaner because I was livid. Had they just been straight with me from the get go I would have left the car there and headed into work, no hard feelings. Equipment breaks. Nobody wants to be "that" customer which is why I stuck around so long when I should have just left at the first sign of trouble, and to be fair, personality-wise the service counter guys are great, but I'm there to get a car fixed not be entertained.. Their location is VERY convenient for me so I did give them a couple more chances and even talked a family member into buying a car from them (that went comically badly) but both service and sales really are a bit of a greasy car dealer cliche when it comes to honesty so no I wouldn't go back or recommend them to anyone else. Stereotypes aside, 90% of our interactions with car dealerships are positive and we've done much better elsewhere buying cars and getting them serviced. Disappointing but it is what it is. More

DANA DANA DANA! I have always visited this dealership, all the employees are marvellous! Dana Listman is a perfect example how the employees go beyond the norm and I have always visited this dealership, all the employees are marvellous! Dana Listman is a perfect example how the employees go beyond the norm and give a personal meaning full services. I had a sunroof screen that broke unexpectedly. I was distraught and had no idea how I was going to pay for it, having a fiat in the summer is turns into a sun room (super hot). Dana went beyond the norm and understood how expensive the replacement was, how I had young children, how Im completely poor right now and how I have been loyal and always on time with all my maintenance for the car. He went out of his way and spoke to the manager to see how they could help me out. They were able to discount it and made my year!!!. I am so beyond grateful, this review does not cut it. I spent two days driving around without the sun guard and it was an oven with the ac on full. I can not thank Capital dodge enough and Dana for going out of his way and understanding my situation. THANK YOU THANK YOU THANK YOU!! I want to add, that Ryan Rodney is fab too!! his smiles just makes my day and is a wonderful part of your team ! a joy to encounter! and Brent Smith has been so diligent! and awesome! he does not say much but he is the reason why I don't have that hesitation on my car that I have been complaining about for years. I bought my car in numerous times and nobody could find what was wrong because the problem never replecated on their watch. But Brent looked into it and 100% believed this was a serious problem, kept the car for a few days and GOT IT FIXED! I nearly got into a fatal accident because of the hesitation on intersections, it was a serious issue. So Capital Dogde!! these three men deserve a raise!!! Please pay them more and reward them for being such assets to your team! O’ and must not forget Neil!! Getting a ride with Neil is a joy and honour in itself!! Please know you are so lucky to have these men apart of your team!! and the reason I only visit you! More

Service advisor - Dana Overall this service group has been good to deal with over the course of the ownership of my RAM1500. Today, with Dana, was exceptional. I had a r Overall this service group has been good to deal with over the course of the ownership of my RAM1500. Today, with Dana, was exceptional. I had a regular visit for oil and fuel injector service. I mentioned a couple of things to Dana that were not on the work order and he immediately wen to visually inspect one of the issues and addressed it on the spot. The secondary issue was investigated and a proposed solution was given to me within 90 mins of pulling into the service bay. That issue, along with the regular maintenance, was all completed and I had my truck back in hand in 3 hours. Great guy to deal with - responsive, attentive, first rate More