Capital Chrysler Jeep Dodge - Service Centre

If i could leave ten i would. Old school here, back when there was customer service. I have not encountered a business that offers this level of service in years!!!! Dealt with a service advisor by the there was customer service. I have not encountered a business that offers this level of service in years!!!! Dealt with a service advisor by the name of Brent Smith with what should be a recall but isnt and required just under 3000 to repair. My truck only had 30k on it so the frustration level just went past ten. I decided to do a half assed fix for 500 and left very unhappy. Brent called the next day and said he contacted Dodge on my behalf and explained the situation and they agreed to supply the part FREE and Capital Dodge would adjust the labour bill due to my previous payment of 500. Final cost, just over 200.00. Where do you get treated like this today??? Im completely flabergasted and appreciative. The initiative and caring exhibited by this employee is unmatched in todays retail community. Cant say enough about him or Capital Dodge. Thanks for giving a xxxx. Robert Kelly More

I very happy with Capitol dodge they always make me feel at home and do a great job on all their work. Thank you to all the staff at Capitol Dodge Chrysler and Merry Christmas. at home and do a great job on all their work. Thank you to all the staff at Capitol Dodge Chrysler and Merry Christmas. More

Always great to deal with Ryan Rodney. He is always available to answer our queries whether by email or phone Wonderful customer service for sure available to answer our queries whether by email or phone Wonderful customer service for sure More

Really good service. The staff are knowledgeable and polite. Helpful whenever they can be without being asked. This dealership has a lot of services that make life easier. polite. Helpful whenever they can be without being asked. This dealership has a lot of services that make life easier. More

great customer service - it took around 2.5 hours to put winter tires on but the quality of work was impeccable considering how busy it was. winter tires on but the quality of work was impeccable considering how busy it was. More

Very knowledgeable, professional, and friendly service Very knowledgeable, professional, and friendly service I would strongly recommend this dealership for service Excellent rates and car was ready w Very knowledgeable, professional, and friendly service I would strongly recommend this dealership for service Excellent rates and car was ready when promised Have a great day More

Excellent customer service! Very fast and easy to deal with. Great dealership and service department. which provides quality work. Will always buy and have my vehicles serviced there. with. Great dealership and service department. which provides quality work. Will always buy and have my vehicles serviced there. More

I had the privilege of dealing with Ryan Rodney for my 2017 Dodge Journey's last service. I had booked the appointment to have my winter tires put on and a noise in the front-end looked at. I have had gre 2017 Dodge Journey's last service. I had booked the appointment to have my winter tires put on and a noise in the front-end looked at. I have had great service from Capital Dodge for many years, but Ryan exceeded my expectations. He dealt with my frustrations in a kind and professional way. He sought advice from others when he thought necessary. He did NOT dismiss my account of the noise when not immediately apparent to the technicians. Ryan's willingness to seek the advice of others increased my confidence in Capital Dodge. I appreciate that he took the time to update me about what was going on with my vehicle. Mostly, I appreciate that Ryan did not speak to me like I had no idea about what was going on with my car. I run into that so often. It is very refreshing and re-assuring that there are CSRs out there that are patient, respectful, understanding and appreciative of a customer's concerns and knowledge. Thank you Ryan! More

Today I took my Jeep in for an oil change, tire change and storage at Capital Dodge. Although the pandemic continues, every effort was made to deliver friendly, efficient service, strong communication a and storage at Capital Dodge. Although the pandemic continues, every effort was made to deliver friendly, efficient service, strong communication and safety for both customers and staff. More

Service and technical staff are superb. Always quick and efficient maintenance service. Questions are answered and explanations always given for recommendations. Appointments are easily made online efficient maintenance service. Questions are answered and explanations always given for recommendations. Appointments are easily made online More