Capital Chrysler Jeep Dodge
Ottawa, ON
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Fast and Reliable I recently visited Capital Dodge for the first time for an unexpected repair, and then returned two weeks later for some routine maintenance. I was v I recently visited Capital Dodge for the first time for an unexpected repair, and then returned two weeks later for some routine maintenance. I was very happy with the excellent customer service I received from service advisor Nick Hall and the shuttle driver Neil. Will definitely return for my next scheduled maintenance. More
Experience at Capital Chrysler Jeep Dodge I had the most amazing customer experience at Capital Chrysler Jeep Dodge recently. Ryan Rodney, the Assistant Service Manager was extremely professio I had the most amazing customer experience at Capital Chrysler Jeep Dodge recently. Ryan Rodney, the Assistant Service Manager was extremely professional and friendly. He dealt with my truck issues quickly and efficiently. I would recommend this dealership specifically to all of my friends and family. More
Great customer service! We had a great customer experience here! The first day we came in for some quick basic service and repairs! Unfortunately I can't remember the name We had a great customer experience here! The first day we came in for some quick basic service and repairs! Unfortunately I can't remember the name of our first service agent but he was very helpful and informative. One of our door seals was falling off and he had noticed another door that had the same problem. It was a quick and painless service to fix our key FOB the first day. We were asked to return the next day when parts came in for our door seals and again Ryan Rodney helped us and service was phenomenal! We had a busy schedule with diving out to Alberta the next day. He took the time to make sure our tire pressure was checked and windshield washer fluid toped up for our trip in a quick and timely manner! Thank you for all your help! More
Capital Dodge I receive outstanding service from Ryan Rodney I had not been to Capital Dodge for a while. When I arrived Ryan beaconed me to drive into his bay. Once in his bay I was greeted by my name. Mr. R I had not been to Capital Dodge for a while. When I arrived Ryan beaconed me to drive into his bay. Once in his bay I was greeted by my name. Mr. Rodney knew why I had come to Capital Dodge. Aside from my rust inspection he told me about a safety recall on my Dodge Charger. I then went and looked at new trucks - maybe my next vehicle. After a reasonable amount of time, Ryan came to the showroom to tell me the result to my rust proof inspection. I received the good news, the car was in good shape. They did some touch up to the undercarriage. Ryan will keep me informer about the safety recall. I have confidence in my service advisor RYAN RODNEY - He is a valued representative for Capital Dodge. When you buy a car you deal with a sales person for a short period of time. When you have the vehicle you deal with the service advisor for a number of years, Mr Ryan Rodney has made this an enjoyable experience for me and has made efforts to keep my family safe. Thanks RYAN More
Ryan Rodney - the very best in customer service!! I purchased a new car from Capital Dodge in 2011 and have had it regularly serviced every since. Ryan Rodney is my service guy and I gotta say he's th I purchased a new car from Capital Dodge in 2011 and have had it regularly serviced every since. Ryan Rodney is my service guy and I gotta say he's the best in every way. Professional, friendly, smart, resourceful. He takes excellent care of me every time. Thanks Ryan!! You deliver the very best in customer service. They should write the customer service manual based on YOU!! Tim Nast, Ottawa More
Achat de véhicule chez Capital Dodge Madame Andréanne Budd s'est avérée une travailleuse infatigable afin de trouver des accomodements et des terrains d'entente. Certains facteurs reliés Madame Andréanne Budd s'est avérée une travailleuse infatigable afin de trouver des accomodements et des terrains d'entente. Certains facteurs reliés au prix peuvent poser des enjeux è cause de la compétition, ce qui rend le défi d'effectuer une vente encore plus difficile. Elle s'est avérée d'une politesse et d'une gentillesse exemplaire. Surtout, elle est à son affaire et s'occupe rapidement de ses clients, ce qui définitivement permet d'éviter de perdre des ventes. Je retourne la rencontrer après quelques semaines de mon achat peut-être afin de négocier l'achat d'un autre véhicule. Mes sincères remerciements. J'admire aussi particulièrement le choix exquis de ses couleurs de Fiat! J.R.Phaneuf, conseiller juridique More
Multiple Service Visits for Grand Caravan 2014 I had several issues with my brand new Grand Caravan 2014. I have always brought it to Capital Dodge for service. During drop off / pick up I have dea I had several issues with my brand new Grand Caravan 2014. I have always brought it to Capital Dodge for service. During drop off / pick up I have dealt mostly with Nick Hall. He is the service desk person par excellance: always friendly, with a smile. He listens well to my issues and during pickup explains in details work done. Way to go, Nick! More
Just a Great Experience! Picked up my new 2014 Ram this week and I love it. Have to say I initially I was more tire kicking, but Brian Badelt worked out a great deal for me an Picked up my new 2014 Ram this week and I love it. Have to say I initially I was more tire kicking, but Brian Badelt worked out a great deal for me and got me into the vehicle I wanted .. Thanks Brian... Also can't wait to order some accessories through the new on line parts store. Great to be able to see the installed price or the DIY price. The experience was great with no pressure. I have purchased close to 10 new vehicles so far in my lifetime and this was one one of the easiest so far. Great job to everyone at Capital Dodge! More
Being that guy! Well I am a little picky and might find issues others wouldn't notice but the service team at Capital are always listening. Nick provides me daily upd Well I am a little picky and might find issues others wouldn't notice but the service team at Capital are always listening. Nick provides me daily updates on the vehicle. He was able to fix my concerns in a timely fashion. Very happy with the service provided from Nick and his team. Well done and look forward to my next visit. Thanks again More
poor post sale customer service polite and friendly staff, very poor after sale service- car not detailed, no phone calls back, ownership not ready upon delivery, still have a missin polite and friendly staff, very poor after sale service- car not detailed, no phone calls back, ownership not ready upon delivery, still have a missing part with no solution from dealership.... seems very strange compared to other reviews.. More