Capital Chrysler Jeep Dodge

Customer Service is What Really Counts We purchased our vehicle 10 months ago and encountered a slight problem with the cooling module. From the moment we walked in to the Service Dept., Ry We purchased our vehicle 10 months ago and encountered a slight problem with the cooling module. From the moment we walked in to the Service Dept., Ryan Rodney greeted us with a smile. He was so friendly and courteous. We were able to quickly arranged shuttle service so we could shop for a few hours. The shuttle driver was unbelievable, he gave us his card and told us to call him when we were ready to be picked up. Unfortunately, the repair took longer than anticipated. Ryan wanted to keep our vehicle overnight to make sure we received the vehicle back without any further problems. He quickly arranged for a rental and then followed up with a call the next morning to tell us our vehicle was ready. This was our first experience with the Service Department and only wish that other car dealerships treated their customers in the same way. More

Good service here I have been a happy customer of this dealership for over 30 years. I have received excellent care and service from the staff here and always treated I have been a happy customer of this dealership for over 30 years. I have received excellent care and service from the staff here and always treated with care and respect. Particularly I have always got excellent service from both Kyle and Ryan. They have been extremely professional, helpful, and efficient. More

Good service sells cars I have bought 4 cars from Capital Dodge because of the service. I have dealt with Ryan Rodney as service consultant and manager for many years. He is I have bought 4 cars from Capital Dodge because of the service. I have dealt with Ryan Rodney as service consultant and manager for many years. He is professional, knowledgeable and trustworthy. If Ryan recommends a service I know it's necessary and not just an upsell. He makes me feel that he appreciates long time customers. Lee Iococa said dealerships should be called "service and sales" Ryan understands that if I'm happy with the service I'll buy the next car at Capital Dodge as well. He is an asset to Capital Dodge. More

They Helped me Leave in my New Jeep Since January of this year I have been shopping for a new vehicle. Since this was my first new vehicle I was going to take my time, shop around, and f Since January of this year I have been shopping for a new vehicle. Since this was my first new vehicle I was going to take my time, shop around, and find the vehicle I want for the best value. I ended up at Capital Dodge, and purchased a New Jeep at the end of March. Brian Badelt was very helpful in finding the right Jeep for me for a great deal and Ryan McMurrer walked my through the financing process to help me drive away in my new Jeep. This is the second vehicle that my family has purchased from Capital Dodge (Other one was a 2009 Patriot that we still drive today), and I'm sure it won't be our last as the service is second to none.... More

Above & Beyond Always! I have been going to Capital Dodge for years. Ryan always goes above and beyond for all my vehicle service needs. He's friendly, courteous and extre I have been going to Capital Dodge for years. Ryan always goes above and beyond for all my vehicle service needs. He's friendly, courteous and extremely professional. I can call him at any time to ask a question and he is always helpful. Ryan also keeps me informed about what is happening with my vehicle and he has even SAVED ME MONEY which is almost unheard of with a dealership service department. Kudos to you Ryan for always being there for me!!!! More

Good service Ryan Rodney went above and beyond the call along with many others in service. Ryan made a difficult situation turn into a hassle free situation. He's Ryan Rodney went above and beyond the call along with many others in service. Ryan made a difficult situation turn into a hassle free situation. He's very pleasant and extremely accommodating to deal with. Thank you Ryan More

Thanks Brian Brian Badelt was super helpful and extremely courteous while helping us purchase a 2015 Jeep Cherokee. He was very knowledgeable about the vehicle wh Brian Badelt was super helpful and extremely courteous while helping us purchase a 2015 Jeep Cherokee. He was very knowledgeable about the vehicle which has a ton of new electronics and made us feel very comfortable with it all. Highly recommend him as a sales representative at Capital Chrysler! More

Thankyou to Nick Thankyou to Nick for being so helpful, caring and easy to talk to in a really frustrating situation where other individuals were not taking the situat Thankyou to Nick for being so helpful, caring and easy to talk to in a really frustrating situation where other individuals were not taking the situation seriously and being respectful. Kudos to Nick Hall. More

Ryan Rodney: One of the best Service Managers I have met I am a Senior Academic in Ottawa and have been in Canada (moved from the US) since 1981. I have had more than 10 cars (Nissan, Ford, GM, Saturns, Lexu I am a Senior Academic in Ottawa and have been in Canada (moved from the US) since 1981. I have had more than 10 cars (Nissan, Ford, GM, Saturns, Lexus), and my wife, children and I currently have 5 cars (including some Japanese brands). I have been with Capital Dodge for almost 15 years. Ryan is one of the best service managers I have EVER met. Always kind and polite, and extremely helpful. Very accommodating too. He also is very honest and gives a fair picture before he starts the work. He cares for the customer and the dealer. I had a older Caravan from 2001 to 2010. I may not have bought a newer one from Capital Dodge if it was not for him and the service he guaranteed. Capital Dodge should do their best to keep people like him because I have seen "head-hunters" lure people to "greener meadows". More