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Capital Chrysler Jeep Dodge
Ottawa, ON
1,159 Reviews
Capital Dodge has been serving the community of Ottawa and surrounding areas for over 60 years. We have a proud history of delivering excellent service and quality care to each and every one of our valuable customers. Thank you for allowing us to earn your trust and keep it over the past decades. We look forward to another 60 years of serving you in our new dealership located at the Palladium Autopark next to Canadian Tire Centre. We have made it possible to give our customers even more service in this new state of the art facility.
We are committed to being involved in the community, through participation in charities, hockey teams, and also the United Way. We are here for YOU and your family to make sure you’re completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,159 reviews
June 01, 2015
trouble with blue tooth We visited your dealership with no appointment last Saturday and received excellent advice and efficient service from your Assistant Service Manager, We visited your dealership with no appointment last Saturday and received excellent advice and efficient service from your Assistant Service Manager, Ryan Rodney. Thank you. More
by dolly47
Employees Worked With
June 01, 2015
Fantastic! I'm in love with my new jeep. It has been my dream car since I was a kid and they had the perfect model for me, all the bells and whistles I wanted. I I'm in love with my new jeep. It has been my dream car since I was a kid and they had the perfect model for me, all the bells and whistles I wanted. I dealt with Brian and Raman and both were very laid back, personable and worked hard to get me what I wanted. I met with the parts guys and they were happy to welcome me to the jeep family and show me all the possibilities I could do to get the most out of my vehicle. I would definitely recommend capitol dodge. Great service, great people. Everybody should be able to walk out with as big a smile as I did, and am still wearing! More
by Jackjack1008
May 28, 2015
Extremely poor service I recently took in our 2014 Ram which is having a problem with the electronics in the driver's door. The doors lock automatically within a few seconds I recently took in our 2014 Ram which is having a problem with the electronics in the driver's door. The doors lock automatically within a few seconds after unlocking, the lock/unlock buttons in driver's door were inoperable, and doors also locked when adjusting the drivers window. Seemed obvious to me and to Nick Hall, the service adviser, that there was a problem with the driver's door control unit or switches which needed investigated. At same time we are burning out light bulbs regularly in the cab tail light(or box illumination, there are three lights in that fixture in total). After leaving the truck with them for the day I was told it was ready to pick up, as soon as I unlocked the truck, a few seconds later the doors locked again. Upon confronting Nick Hall, the service adviser, he talked to the tech and the tech claimed there were no issues with the truck. He also showed in the report no codes when scanned. Maybe that is because the tech showed he was playing with the power seats instead of looking at the locks. I showed them both again the same issues I had showed Nick when I dropped off the truck. Upon taking the truck to another dealership it only took an hour for them to diagnose the issue with the locks and order parts. There were also many codes logged in the system for both of the problems which were fully shown in their report. Obviously the tech at Capital Dodge did not even scan for trouble codes. I know now I was lied to and my time was definitely wasted. I cannot understand why I wasn't phoned when the tech could not see the issue. I was told by the tech "it doesn't really matter what stories you tell me". Excuse me, stories? That was insulting, as a customer and an engineer I know how electronics work and I don't tell stories when I take a vehicle in to get fixed. Its there because there is an issue to be fixed. I had service in the past at this dealership and was unhappy with it, 2 hours to do an oil change when you have an appointment? Really?, I gave them another chance but will never waste my time again with Capital Dodge. The best example of wasting my time though is their sales team, when asked about their deals on new trucks I was greeted with "lets price out a truck so how about we go to the web and look up the MSRP price. Seriously? I can do that myself at home. We have purchased 5 dodge vehicles in the past 10 years, Capital would have been in the running to get some of that business if they had just been honest with us and tried to earn our business like other dealerships do by cutting to the chase and not trying to start at the MSRP. Noone pays MSRP. In one word, incompetent. I would give 0 starts as a rating if possible More
by Not_Happy
Employees Worked With
Nick Hall
May 28, 2015
%100 Excellent service After spending hours traveling across town to different dealers trying to figure out my issues i was having with my dodge ram, i finally found Ryan R After spending hours traveling across town to different dealers trying to figure out my issues i was having with my dodge ram, i finally found Ryan Rodney at capital dodge who was more then helpful right off the bat. It wasn't even 10 minutes in and Ryan already figured out the problems i was having for such a long time. I just want to say thanks Ryan Rodney for making my visit the first of many !! you are now my number one service consultant. More
by dano03
Employees Worked With
May 27, 2015
Poor Service I bought a jeep in February from this place, recently I found that the soft top has tears that I was not informed of at the time of purchase and this I bought a jeep in February from this place, recently I found that the soft top has tears that I was not informed of at the time of purchase and this dealership was unwilling to even try to get BEST-TOP to warranty it for me, all they said is that its "damage not a defect" and not even willing to ATTEMPT to get warranty for me. I feel this is poor service, especially when I went to a dodge dealer in NWO and dodge THEMSELVES was willing to replace the top for me and did send me a new one after seeing the pics. Unfortunately the top dodge sent was a factory model and isn't the same model as the upgraded BEST-TOP that was sold with my jeep. Dodge told me to come back to capital dodge to get them to warranty it with BEST-TOP nut like I said they are unwilling to even TRY! pissed off customer. $50, 000 for a jeep and cant even take the roof off! What a Joke! More
by Tammy
Employees Worked With
May 27, 2015
I'll be back! Came in for service twice now, dealt with Nick Hall both times. I was so pleased in dealing with him that I will be coming back for sure. Top notch wo Came in for service twice now, dealt with Nick Hall both times. I was so pleased in dealing with him that I will be coming back for sure. Top notch work! More
by Hs
Employees Worked With
Nick Hall
May 26, 2015
Ryan Rodney rocks ! Ryan is an excellent service manager. He is knowledgeable and manages his clients' needs with an abundance of circumspection - inspiring trust in the Ryan is an excellent service manager. He is knowledgeable and manages his clients' needs with an abundance of circumspection - inspiring trust in the dealership. Hooray ! More
by JGC2007
Employees Worked With
May 23, 2015
Positive Experience Bought a new Ram Sport Quad Cab through Chris MacCuaig and I was very satisfied with the whole experience. Chris got me a great price and dealing with Bought a new Ram Sport Quad Cab through Chris MacCuaig and I was very satisfied with the whole experience. Chris got me a great price and dealing with him was low pressure and hassle-free, unlike salesmen I've dealt with in the past at other dealerships. I had a spray-in box liner installed before taking possession of the truck and dealt with Eric and Brian in parts. The liner was sprayed properly and the truck was ready when promised. I've already referred a friend to Chris. More
by Ram2015
May 21, 2015
Good C.S. attitude but quality of work to be improved I had a mixed experience with this dealer when bringing my car for service. The problem in my car was accurately tracked down to a defective part, but I had a mixed experience with this dealer when bringing my car for service. The problem in my car was accurately tracked down to a defective part, but the work done to replace the part leaves me with an impression of bad quality of work. In a few words, the part was replaced, but something else was broken. To me this is unacceptable, and means no supervision, and not enough testing. Despite this bad experience with the repair job, the attention provided by the service advisor compensated it by providing a loaner car while the repair was done, and providing detailed explanations and updates. More
by mf
Employees Worked With
May 18, 2015
My new Pop When I went to test drive the Pop 500 I was introduced to Andreanne Budd. Her customer service is very impressive along with her knowledge of the prod When I went to test drive the Pop 500 I was introduced to Andreanne Budd. Her customer service is very impressive along with her knowledge of the product. It was a pleasure doing business with her and I have already referred friends of mine to her. More
by allinal
Employees Worked With
