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Capital Chrysler Jeep Dodge
Ottawa, ON
1,155 Reviews
Capital Dodge has been serving the community of Ottawa and surrounding areas for over 60 years. We have a proud history of delivering excellent service and quality care to each and every one of our valuable customers. Thank you for allowing us to earn your trust and keep it over the past decades. We look forward to another 60 years of serving you in our new dealership located at the Palladium Autopark next to Canadian Tire Centre. We have made it possible to give our customers even more service in this new state of the art facility.
We are committed to being involved in the community, through participation in charities, hockey teams, and also the United Way. We are here for YOU and your family to make sure you’re completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,155 reviews
May 27, 2015
Poor Service I bought a jeep in February from this place, recently I found that the soft top has tears that I was not informed of at the time of purchase and this I bought a jeep in February from this place, recently I found that the soft top has tears that I was not informed of at the time of purchase and this dealership was unwilling to even try to get BEST-TOP to warranty it for me, all they said is that its "damage not a defect" and not even willing to ATTEMPT to get warranty for me. I feel this is poor service, especially when I went to a dodge dealer in NWO and dodge THEMSELVES was willing to replace the top for me and did send me a new one after seeing the pics. Unfortunately the top dodge sent was a factory model and isn't the same model as the upgraded BEST-TOP that was sold with my jeep. Dodge told me to come back to capital dodge to get them to warranty it with BEST-TOP nut like I said they are unwilling to even TRY! pissed off customer. $50, 000 for a jeep and cant even take the roof off! What a Joke! More
by Tammy
Employees Worked With
Helpful May 27, 2015
I'll be back! Came in for service twice now, dealt with Nick Hall both times. I was so pleased in dealing with him that I will be coming back for sure. Top notch wo Came in for service twice now, dealt with Nick Hall both times. I was so pleased in dealing with him that I will be coming back for sure. Top notch work! More
by Hs
Employees Worked With
Nick Hall
May 26, 2015
Ryan Rodney rocks ! Ryan is an excellent service manager. He is knowledgeable and manages his clients' needs with an abundance of circumspection - inspiring trust in the Ryan is an excellent service manager. He is knowledgeable and manages his clients' needs with an abundance of circumspection - inspiring trust in the dealership. Hooray ! More
by JGC2007
Employees Worked With
May 23, 2015
Positive Experience Bought a new Ram Sport Quad Cab through Chris MacCuaig and I was very satisfied with the whole experience. Chris got me a great price and dealing with Bought a new Ram Sport Quad Cab through Chris MacCuaig and I was very satisfied with the whole experience. Chris got me a great price and dealing with him was low pressure and hassle-free, unlike salesmen I've dealt with in the past at other dealerships. I had a spray-in box liner installed before taking possession of the truck and dealt with Eric and Brian in parts. The liner was sprayed properly and the truck was ready when promised. I've already referred a friend to Chris. More
by Ram2015
May 21, 2015
Good C.S. attitude but quality of work to be improved I had a mixed experience with this dealer when bringing my car for service. The problem in my car was accurately tracked down to a defective part, but I had a mixed experience with this dealer when bringing my car for service. The problem in my car was accurately tracked down to a defective part, but the work done to replace the part leaves me with an impression of bad quality of work. In a few words, the part was replaced, but something else was broken. To me this is unacceptable, and means no supervision, and not enough testing. Despite this bad experience with the repair job, the attention provided by the service advisor compensated it by providing a loaner car while the repair was done, and providing detailed explanations and updates. More
by mf
Employees Worked With
May 18, 2015
My new Pop When I went to test drive the Pop 500 I was introduced to Andreanne Budd. Her customer service is very impressive along with her knowledge of the prod When I went to test drive the Pop 500 I was introduced to Andreanne Budd. Her customer service is very impressive along with her knowledge of the product. It was a pleasure doing business with her and I have already referred friends of mine to her. More
by allinal
Employees Worked With
May 14, 2015
Extremely Satisfied Our experience purchasing our Fiat 500 was top notch, our sales person Andreanne Budd was outstanding during the sales process. I would not hesitate Our experience purchasing our Fiat 500 was top notch, our sales person Andreanne Budd was outstanding during the sales process. I would not hesitate in recommending Andreanne as the sales person to contact when purchasing a Fiat. More
by blondie
Employees Worked With
May 13, 2015
Wonderful Experience with Andreanne Budd I recently purchased a new Fiat from Andreanne and was pleasantly surprised by her wonderful and professional salesmanship. She made me feel very com I recently purchased a new Fiat from Andreanne and was pleasantly surprised by her wonderful and professional salesmanship. She made me feel very comfortable and explained the Fiat in detail (It was also a huge plus that she drives one herself). I felt no stress or pressure in the transaction. I very much look forward to recommending Andreanne to friends and family. More
by OsmanBulduk
Employees Worked With
May 12, 2015
Wonderful experience! I recently bought a gently used Fiat 500 and Andreanne was very friendly and professional! She is very well versed with the all the models, new and pr I recently bought a gently used Fiat 500 and Andreanne was very friendly and professional! She is very well versed with the all the models, new and pre-owned. I never felt pressured in any way and indeed was a pleasure to work with her!. On pick up day she walked me through all the features as we sat in the car together, and if I ever had any additions questions after driving my Fiat off the lot to not hesitate to contact her directly. She made this a fabulous car buying experience! Many thanks Andreanne! More
by Sandra....Kanata
Employees Worked With
May 11, 2015
Dream Car Purchase Fiat 500c I have always wanted a Fiat 500, and I couldn't have asked for a better experience than the one I had with Andreanne. When I came in with my husband f I have always wanted a Fiat 500, and I couldn't have asked for a better experience than the one I had with Andreanne. When I came in with my husband for a quick look and drool at the new Fiat lineup, I had no idea I was going to be walking out the proud owner of a brand new 500c. There was absolutely no pressure from Andreanne at all, just patient listening and understanding. She was extremely knowledgable and friendly, always ready to answer any questions we had. I'm sure my desire to buy the car was apparent, but at no time did Andreanne try to take advantage of my excitement. This has been, by far, the best car buying experience I have ever had. I adore my car, it makes me happy every single day, and I was lucky to purchase from an amazing team. Thanks Capital!! More
by Karolle
Employees Worked With
