Capital Chrysler Jeep Dodge
Ottawa, ON
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Very helpful Nick Hall was very entertaining and helpful. He investigated the vapor seal on the tank to find another problem. He was a pleasure to deal with. Nick Hall was very entertaining and helpful. He investigated the vapor seal on the tank to find another problem. He was a pleasure to deal with. More
Unbelievable Quality of Service I have never written a review, but this was far the best service I have ever had by a dealership. The salesman was exceptionally knowledgable about th I have never written a review, but this was far the best service I have ever had by a dealership. The salesman was exceptionally knowledgable about the vehicles, was extremely personable, and provided me with everything I requested right away. I highly recommend purchasing a vehicle through this dealership, you will NOT be disappointed. More
Customer Service Experience I had my Dodge Dakota serviced on June 4/2015. I had an annoying idle surge/vapour lock problem that other automotive garages could not solve. I dealt I had my Dodge Dakota serviced on June 4/2015. I had an annoying idle surge/vapour lock problem that other automotive garages could not solve. I dealt with the Service Manager, Ted Cameron. His level of organization, knowledge, service and support was extremely high. I have never experienced an service individual that was as professional as Ted. He only did work that was in my comfort zone and was prompt in his diagnosis and recommendations to proceed. Capital Chrysler Jeep Dodge is lucky to have an employee like Ted. I was very satisfied with the experience and would bring my truck back for servicing and I would ask for Ted Cameron. More
Purchased two vehicle 2015 Ram new & a used 2014 Jeep Compas Delt with Andreanne Bud for both , vehicles enjoyed the nonpressure sales but excellent presentation of the vehicles both times & the finance departm Delt with Andreanne Bud for both , vehicles enjoyed the nonpressure sales but excellent presentation of the vehicles both times & the finance department was great also More
Look forward to my service appointments My visits to Capital Dodge are always a pleasure. It's not just that Wendy calls to remind me about my service schedule without pressure and at my co My visits to Capital Dodge are always a pleasure. It's not just that Wendy calls to remind me about my service schedule without pressure and at my convenience, or that Neil drops me off at work in the morning, picks me up in the afternoon, and is a professional behind the wheel, both in skill and as a representative of his company. It's also about the person to whom you hand over your keys. I feel good about giving them to Nick Hall. After driving into the service centre, I'm always greeted with a smile. When I'm explaining the reasons for my visit, Nick gives me all of his attention. He isn't distracted by other business, asks intelligent questions to figure out how to best approach the issues, and informs me of exactly what the next steps will be and what to expect. The service technicians have always put down floor mats and seat covers and it has always been ready on time with the work completed as expected. I would and have recommended Nick and the service department at Capital Dodge to my friends. More
Best customer service ever! I have moved all over the country with my work. Since Ive been at Capital, Ryan has shown what excellent service is.! He gets customer service! His pe I have moved all over the country with my work. Since Ive been at Capital, Ryan has shown what excellent service is.! He gets customer service! His personal attention to each client and to your problems, even with my hubby being in another city is simply amazing. He bends over backwards to make sure we leave happy each and every time. HIs attention to detail, calling clients to make sure they are happy, and finding solutions to what may seem impossible situations is awesome. More
trouble with blue tooth We visited your dealership with no appointment last Saturday and received excellent advice and efficient service from your Assistant Service Manager, We visited your dealership with no appointment last Saturday and received excellent advice and efficient service from your Assistant Service Manager, Ryan Rodney. Thank you. More
Fantastic! I'm in love with my new jeep. It has been my dream car since I was a kid and they had the perfect model for me, all the bells and whistles I wanted. I I'm in love with my new jeep. It has been my dream car since I was a kid and they had the perfect model for me, all the bells and whistles I wanted. I dealt with Brian and Raman and both were very laid back, personable and worked hard to get me what I wanted. I met with the parts guys and they were happy to welcome me to the jeep family and show me all the possibilities I could do to get the most out of my vehicle. I would definitely recommend capitol dodge. Great service, great people. Everybody should be able to walk out with as big a smile as I did, and am still wearing! More
Extremely poor service I recently took in our 2014 Ram which is having a problem with the electronics in the driver's door. The doors lock automatically within a few seconds I recently took in our 2014 Ram which is having a problem with the electronics in the driver's door. The doors lock automatically within a few seconds after unlocking, the lock/unlock buttons in driver's door were inoperable, and doors also locked when adjusting the drivers window. Seemed obvious to me and to Nick Hall, the service adviser, that there was a problem with the driver's door control unit or switches which needed investigated. At same time we are burning out light bulbs regularly in the cab tail light(or box illumination, there are three lights in that fixture in total). After leaving the truck with them for the day I was told it was ready to pick up, as soon as I unlocked the truck, a few seconds later the doors locked again. Upon confronting Nick Hall, the service adviser, he talked to the tech and the tech claimed there were no issues with the truck. He also showed in the report no codes when scanned. Maybe that is because the tech showed he was playing with the power seats instead of looking at the locks. I showed them both again the same issues I had showed Nick when I dropped off the truck. Upon taking the truck to another dealership it only took an hour for them to diagnose the issue with the locks and order parts. There were also many codes logged in the system for both of the problems which were fully shown in their report. Obviously the tech at Capital Dodge did not even scan for trouble codes. I know now I was lied to and my time was definitely wasted. I cannot understand why I wasn't phoned when the tech could not see the issue. I was told by the tech "it doesn't really matter what stories you tell me". Excuse me, stories? That was insulting, as a customer and an engineer I know how electronics work and I don't tell stories when I take a vehicle in to get fixed. Its there because there is an issue to be fixed. I had service in the past at this dealership and was unhappy with it, 2 hours to do an oil change when you have an appointment? Really?, I gave them another chance but will never waste my time again with Capital Dodge. The best example of wasting my time though is their sales team, when asked about their deals on new trucks I was greeted with "lets price out a truck so how about we go to the web and look up the MSRP price. Seriously? I can do that myself at home. We have purchased 5 dodge vehicles in the past 10 years, Capital would have been in the running to get some of that business if they had just been honest with us and tried to earn our business like other dealerships do by cutting to the chase and not trying to start at the MSRP. Noone pays MSRP. In one word, incompetent. I would give 0 starts as a rating if possible More
%100 Excellent service After spending hours traveling across town to different dealers trying to figure out my issues i was having with my dodge ram, i finally found Ryan R After spending hours traveling across town to different dealers trying to figure out my issues i was having with my dodge ram, i finally found Ryan Rodney at capital dodge who was more then helpful right off the bat. It wasn't even 10 minutes in and Ryan already figured out the problems i was having for such a long time. I just want to say thanks Ryan Rodney for making my visit the first of many !! you are now my number one service consultant. More