Capital Chrysler Jeep Dodge

4 pts of contact dodging acknowledgement of inconvenience Booked an appointment to have trailer wiring harness to be installed on July 15th at 7:30AM, was told the procedure would take 2 hrs and was offered s Booked an appointment to have trailer wiring harness to be installed on July 15th at 7:30AM, was told the procedure would take 2 hrs and was offered shuttle service, living in Carleton Place felt I could wait the two hrs. Arrived there a few minutes early and time actually took 3 hrs. Was given bill from Nick showing $10 more than the quote I had printed on-line the day before and he went and he had it adjusted. Tested hook up on a friend's trailer a few days later and lights not working. Good thing I did not need to use the trailer that weekend. Went on-line to Capital Dodge and chatted with person giving her full details of my frustrations( mileage, time, did someone not check wiring?. I could have taken for same installation at local Canadian Tire just 5 kms from home, but thought I`d take it to where we purchased the vehicle as that is where it would be done professionally.) She apologized and gave me 1.855 phone number and web link for service to contact dealership. In the mean time Brian had emailed my spouse and I as he saw we were shopping parts, did not here back from us, after I found out the wiring was not working I emailed him back (wecare@capitaldodge.ca) with copy of our frustrations from chat, to which we have yet to hear back. Spoke with someone on that number again explained frustrations, transferred me over to Wendy to book another appointment, asked Wendy how we go about making a formal complaint, she said to speak to Nick Hall our service advisor. Went in couple minutes early for appointment at 1:30 PM yesterday and was met by Ted Cameron, told Ted I was frustrated with having to come back. Service took about 40 minutes, Ted explained that what might have happened is that a connection was not crimped properly and everything ok now. No acknowledgement of inconvenience. From your website you have been providing excellent service for over 50 years to the Ottawa area. I have only been in the customer service business for over 30 years, but I believe I can offer some tips for you: 1. Empower your employees to offer resolution and take ownership at first point of contact. `I am sorry for your obvious inconvenience what can I can to make it better` . It just felt like everyone was passing the buck and no one cared. 2. Have service done a little ahead of time promised ( or on time) and wow your customer 3. Have quotes on-line match ones in store ( I printed my on-line one) 4. When you disconnect battery, have someone reset the clock ( this is an irritant that happened at both visits) 5. Change Brian`s email address. More

Great sales team I bought a new Ram 1500 from Capital Dodge and couldn't have been more impressed by their sales team. Brian Badelt is a great no-pressure salesman and I bought a new Ram 1500 from Capital Dodge and couldn't have been more impressed by their sales team. Brian Badelt is a great no-pressure salesman and I am extremely happy with my purchase. I had shopped other dealers in the Ottawa area and found that Capital Dodge was the most professional and had the best pricing and vehicle selection. I love this truck and look forward to keeping it for a long time and will definitely be recommending Capital Dodge to my friends and family. More

Great Service We are a repeat customer from a year ago. Our Sales rep. Jon Buckley was great, no pressure always willing to please. In addition Trevor Kelly, Fina We are a repeat customer from a year ago. Our Sales rep. Jon Buckley was great, no pressure always willing to please. In addition Trevor Kelly, Finance Manager, was also super nice and was a pleasure to deal with. Next car purchase will be for my daughter next year, look forward to going back to Capital Dodge! More

Nick in service is awesome. Honestly I have had quite a number of issues with my car and Nick (and the other guys in service) at Capital have been AMAZING! No matter how many tim Honestly I have had quite a number of issues with my car and Nick (and the other guys in service) at Capital have been AMAZING! No matter how many times I have been in Nick always greeted me with a smile and a lighthearted joke. He made me feel welcome instead of like a pain in the arse. He has always been pleasant, efficient, professional and all around awesome. Capital is incredibly lucky to have him as he is an asset. More

Jeep Cherokee Trailhawk Brian was fantastic - was very patient with me when I kept on having to reschedule my appointments. The sales was quick and easy, and Brian walked Brian was fantastic - was very patient with me when I kept on having to reschedule my appointments. The sales was quick and easy, and Brian walked me through the entire process. This was my first brand new car, and I have to say, it was a great experience. I would recommend Capital Dodge to anyone, especially Brian. Very knowledgeable and patient with me when I had 100 questions. It has been a few months, and I have to say it has been fantastic. Thank you again Capital and Brian! Liam Gibson More

GREAT SERVICE I just had a problem addressed with my Fiat, and am writing to say I was very pleased with the service I received. I have been a customer for 3 years I just had a problem addressed with my Fiat, and am writing to say I was very pleased with the service I received. I have been a customer for 3 years and have always been treated with respect and promptness. Special thanks to Ryan Rodney for always going the extra mile on my behalf. Very satisfied and happy I can acknowledge the service in this survey. More

Dog Hair included with Used Vehicle Purchase!!! Is it too much to ask to have your new purchase cleaned and vacuumed? What about finding dog hairs behind the seats, candy wrappers, receipts, a penc Is it too much to ask to have your new purchase cleaned and vacuumed? What about finding dog hairs behind the seats, candy wrappers, receipts, a pencil and even loose change when you pick up your new purchase. Just recently picked up a used 2012 Ram 1500 Laramie Longhorn on June 30th, 2015. Wife and I were extremely excited to ride home in our new wheels. There was NO 'New Car Smell" in the truck. There was dust and smear marks on the dash. There were areas in the exterior that was not cleaned. All the information from the previous owner was still in the system, like phone numbers, favourite places to eat and all the places that they have travelled. Plus there was a pull to the right that was not corrected. So we are both EXTREMELY DISSAPPOINTED! Vehicle was returned a week later to Capital Dodge for a morning appointment. A day and a half later and the vehicle was ready for pickup. Still the truck was not properly detailed/cleaned! Dog hairs are still under the seat, dash smears are still there and no new car smell! Plus the truck still pulls to the right. Still DISSAPPOINTED! Greg More