Capital Chrysler Jeep Dodge

hands down the best. I bought a brand new 2015 jeep patriot from Ryan and Shannon at capital dodge they were amazing to work with. Very polite and fast. I absolutely love I bought a brand new 2015 jeep patriot from Ryan and Shannon at capital dodge they were amazing to work with. Very polite and fast. I absolutely love my jeep. The ride is smooth seats are great on long drives. They don't hurt your back. Gas milage is fantastic. And the space in the back is great for my kids to stretch out. Thank you Ryan and Shannon for a job superbly done. Sincerely Danielle taggart More

Jeep Grand Cherokee My husband and I recently purchased a Jeep Grand Cherokee. We travelled from Sault Ste. Marie. Brian Badelt's well groomed appearance first caught our My husband and I recently purchased a Jeep Grand Cherokee. We travelled from Sault Ste. Marie. Brian Badelt's well groomed appearance first caught our eye. He was not only knowledgeable about the vehicle but personable and not too pushy by any means. I would definitely recommend Brian Badelt to all out there wishing to purchase a vehicle from Capital Chrysler Jeep Dodge. Special note to all ... The Dealership is like dealing with immediate family. Try the experience out folks. More

Best service and prices After looking for pick-ups at other dealerships offing poor service and rude salesmen we went into Dodge and walked out in minutes. I have never been After looking for pick-ups at other dealerships offing poor service and rude salesmen we went into Dodge and walked out in minutes. I have never been so impressed with customer service anywhere. Thanks Dodge! More

In and Out with new Ram Ford & GM giving me the run around. Boom! Came into Capital & i had a truck in 7 mins! Fast, friendly & the bi weekly payment I was looking for S Ford & GM giving me the run around. Boom! Came into Capital & i had a truck in 7 mins! Fast, friendly & the bi weekly payment I was looking for Steve More

Best Experience Ever! Everyone was happy and welcoming. Brian found the vehicle we wanted and got the price to fit our budget!! Mike made the financing so easy. I'm defi Everyone was happy and welcoming. Brian found the vehicle we wanted and got the price to fit our budget!! Mike made the financing so easy. I'm definitely going back and recommending everyone to Capital Dodge! More

All around amazing service! Josh was awesome from our first greeting! He is knowledgable, energetic and also fun to deal with. We didn't feel too pressured but he was still on to Josh was awesome from our first greeting! He is knowledgable, energetic and also fun to deal with. We didn't feel too pressured but he was still on top of the details needed to push us forward. We saw the car an hour before closing and made a decision/deal the next afternoon. We picked our car up 3 days ago, he wasn't there but left us in good hands. Since then we've had a few questions that we sent to him by email, he has responded quickly and been more than patient! The rest of the team, including finance, also made the experience easy and even memorable. We're loving our Fiat 500x and the great service is still going. More

Service Center terrible service Took my 2014 ram1500 in as I had an oil leak. Vehicle is under warranty. They phoned and said the bill for fixing will be 50$ just to look at it and 1 Took my 2014 ram1500 in as I had an oil leak. Vehicle is under warranty. They phoned and said the bill for fixing will be 50$ just to look at it and 180$ to fix it and shampoo under neith. I explained it was under warranty. They commented that they didn't do the oil change. I explained that it was another Dodge dealership that did the oil change out of town. So we paid the 50$ for them just to look at it and took our business else where. The receptionist phoned the following day to ask how our service was. Her comment was if it goes under warranty the technician doesn't get paid. I phoned the Dodge dealership out town and I will make a special trip for them to take care of me. They explained the issue with these trucks and offered to cover the 50$. I guess capital is just about money and scorecards instead of the customer. Jimmy was who we spoke with at capital. More

Everything you ever wanted in a Dealership It is so nice to go to a dealership where there are no vultures. It makes your shopping experience that much more pleasant. You can take all the time It is so nice to go to a dealership where there are no vultures. It makes your shopping experience that much more pleasant. You can take all the time you want with absolutely no pressure from anyone, that is the way it should always be. We are extremely pleased with our new 2015 Dodge Journey, it's all the more satisfying when you get what you want with no hassles or pushy sales people with the "have I got a deal for you" attitude. Brian Badelt and Trevor Kelly treated us like family and made us feel so welcome. Thank you to everyone at Capital Dodge for making this experience a great one! More

Terrible Pressured into buying a vehicle just because they are desperate for a sale. We had to WAIT to be served while other salesmen sat there eating. We were Pressured into buying a vehicle just because they are desperate for a sale. We had to WAIT to be served while other salesmen sat there eating. We were left several times while being helped. Everyone was goofing off in the dealership. Not good service at all. Will never recommend it. More

4 pts of contact dodging acknowledgement of inconvenience Booked an appointment to have trailer wiring harness to be installed on July 15th at 7:30AM, was told the procedure would take 2 hrs and was offered s Booked an appointment to have trailer wiring harness to be installed on July 15th at 7:30AM, was told the procedure would take 2 hrs and was offered shuttle service, living in Carleton Place felt I could wait the two hrs. Arrived there a few minutes early and time actually took 3 hrs. Was given bill from Nick showing $10 more than the quote I had printed on-line the day before and he went and he had it adjusted. Tested hook up on a friend's trailer a few days later and lights not working. Good thing I did not need to use the trailer that weekend. Went on-line to Capital Dodge and chatted with person giving her full details of my frustrations( mileage, time, did someone not check wiring?. I could have taken for same installation at local Canadian Tire just 5 kms from home, but thought I`d take it to where we purchased the vehicle as that is where it would be done professionally.) She apologized and gave me 1.855 phone number and web link for service to contact dealership. In the mean time Brian had emailed my spouse and I as he saw we were shopping parts, did not here back from us, after I found out the wiring was not working I emailed him back (wecare@capitaldodge.ca) with copy of our frustrations from chat, to which we have yet to hear back. Spoke with someone on that number again explained frustrations, transferred me over to Wendy to book another appointment, asked Wendy how we go about making a formal complaint, she said to speak to Nick Hall our service advisor. Went in couple minutes early for appointment at 1:30 PM yesterday and was met by Ted Cameron, told Ted I was frustrated with having to come back. Service took about 40 minutes, Ted explained that what might have happened is that a connection was not crimped properly and everything ok now. No acknowledgement of inconvenience. From your website you have been providing excellent service for over 50 years to the Ottawa area. I have only been in the customer service business for over 30 years, but I believe I can offer some tips for you: 1. Empower your employees to offer resolution and take ownership at first point of contact. `I am sorry for your obvious inconvenience what can I can to make it better` . It just felt like everyone was passing the buck and no one cared. 2. Have service done a little ahead of time promised ( or on time) and wow your customer 3. Have quotes on-line match ones in store ( I printed my on-line one) 4. When you disconnect battery, have someone reset the clock ( this is an irritant that happened at both visits) 5. Change Brian`s email address. More