Capital Chrysler Jeep Dodge

great experience service and quality was exceptional ! The personal attention was next to none! thank you for great customer experience! Would recommend visiting this service and quality was exceptional ! The personal attention was next to none! thank you for great customer experience! Would recommend visiting this dealership to friends and family! More

Great experience Salem was not our primary sales person but was more than willing to help out with details. She was the prime when we picked up our new Fiat and made i Salem was not our primary sales person but was more than willing to help out with details. She was the prime when we picked up our new Fiat and made it fun and exciting as well as a good lesson on the features! The service was exceptional for every step of the process. We've also needed some follwup and she was also there for us then too. When we're ready for our next Fiat we won't hesitate to track her down. More

Excellent 'front of house' Sales Person We came to Capital Dodge to replace our 12 year old Honda Odyssey, which expired on the road unexpectedly. The need for a replacement vehicle was ther We came to Capital Dodge to replace our 12 year old Honda Odyssey, which expired on the road unexpectedly. The need for a replacement vehicle was therefore urgent/time sensitive, and we had not had a 'new car' buying experience for several years. We dealt with Shannon Duncan, who is an excellent, knowledgeable, honest, thoroughly professional sales rep. who who helped us choose an appropriate vehicle. Shannon has a friendly, welcoming manner and was a pleasure to deal with. She answered all our questions, and made the transaction as painless as possible--even expediting things on her day off, so that we could get our car on time. There was a post-sale issue with the trunk lights, and she dealt with this promptly, even though the purchase had already happened and the dealership already had our money. She is definitely one of Capital Dodge's assets. More

Going Beyond the Norm I wanted a Chrysler Town and Country Limited Model to replace my 2011 Jeep Grand Cherokee Overland. My wife is recently in a wheelchair. We wanted a I wanted a Chrysler Town and Country Limited Model to replace my 2011 Jeep Grand Cherokee Overland. My wife is recently in a wheelchair. We wanted a Mini Van that could accommodate a special handicap passenger seat and potentially undergo the full Van Conversion in future. It was the end of the model year and Josh Ovington and other Dealership staff went out of their way to find a satisfactory vehicle. They did not have one in stock, it was too late to order from the factory so they scoured other dealers inventory and brought in a perfect vehicle for our needs. This is my second vehicle from this dealer and I am very satisfied and would recommend them highly. More

Friendly and thoughtful service I dealt mostly with Salem whom found me a car that best suited what I was looking for. She listened to what I wanted and got me into something better I dealt mostly with Salem whom found me a car that best suited what I was looking for. She listened to what I wanted and got me into something better than I hoped. She even still continues to help me with all my Jeep needs. More

Love our 2014 Mazda 3 GT Bought a 2014 Mazda 3 GT a few months back (May 2015). We are completely satisfied with our purchase, but more importantly was the excellent professi Bought a 2014 Mazda 3 GT a few months back (May 2015). We are completely satisfied with our purchase, but more importantly was the excellent professional salesmanship we were exposed to during our visits to Capital Dodge. Our sales rep (Jon Buckley) was very knowledgeable and provided us with valuable feedback and advice. His attitude and personality was very welcoming and did not make us feel pressured at any point during our visits to the dealership, by phone or by email. I would thoroughly recommend Capital Dodge, but would emphasize that our experience especially with Jon was what brought us back to Capital Dodge. The Parts Manager (Brian Karnis) was very pleasant and helpful as well. Now in any deal there is always a cloud that hovers over a deal. In this case, the Finance Manager Robert Martin was that cloud. He was not informative, he did not seem to appreciate our business. He did not greet us with a hand shake, nor congratulate us on our purchase. Thinking that it might have been a bad day for him, we gave him the benefit of the doubt, however when we returned a few days later to pick up our car, he had the same demeanour, or actually less of a personality, and again did not get up and shake our hand, nor did he congratulate us again. I explained this to Jon Buckley and told him that if it wasn't for his own professionalism and personality, that I would have got up right then and there and squashed the deal. Robert Martin needs some interpersonal skill management, as he did not make us feel welcome one bit. More

Great Service This is my second Vehicle that i have purchased at Capital Dodge. Both times I have enjoyed the great service that Josh and his team provided me. Josh This is my second Vehicle that i have purchased at Capital Dodge. Both times I have enjoyed the great service that Josh and his team provided me. Josh is very knowledgeable and is there to help out the customer. I would defiantly recommend Capital Dodge as well as Josh Ovington. More

Customer Loyalty In 2006 I purchased a 2002 dodge grand caravan at Capital Dodge and I was very pleased because not only did I get great service through Jon Buckley at In 2006 I purchased a 2002 dodge grand caravan at Capital Dodge and I was very pleased because not only did I get great service through Jon Buckley at the time but I also found the right vehicle for me in terms of mileage, year and price. Several months ago I started looking to replace my van with possibly an SUV or another van....I looked around for a while and was getting frustrated due to expensive SUV prices or Vans that were in rough shape for the price. I ended up going back to Capital Dodge and figured I'd better ask first if Jon Buckley was still working there and sure enough he was......Not sure if many customers are as loyal as me but when you have good previous experience it probably is common. Anyway within a couple of days Jon had sold me another van because again Capital Dodge had what I was looking for. Great job guys!! More

Love my fiat thank you :) I was extremely happy with my sales rep Salem She was very helpful explaining about the fiat model. I was shopping for a small car and was comparing I was extremely happy with my sales rep Salem She was very helpful explaining about the fiat model. I was shopping for a small car and was comparing other makes but choose the fiat for it's quality, price, reputation and above all else my sales rep :) friendly and professional. She remembers me every time I'm at the dealership Was a pleasure all around I've already had my first oil change The service dept was also great More

Excellent delivery of Service The dealership provided us with all that was required to purchase our vehicle painlessly. The vehicle exactly serves our purpose and has greatly impro The dealership provided us with all that was required to purchase our vehicle painlessly. The vehicle exactly serves our purpose and has greatly improved the transportation needs of the family. More