Capital Chrysler Jeep Dodge

Excellent My wife and I found Josh very friendly and helpfull. I would recommend anyone looking for a new car to go see him. He helped us get exactly what we wa My wife and I found Josh very friendly and helpfull. I would recommend anyone looking for a new car to go see him. He helped us get exactly what we wanted and got a great price. More

Friendly but misleading My wife and I went to the dealership to look at trading her vehicle for a new Jeep. We had shipped around online and we had agreed on a number over em My wife and I went to the dealership to look at trading her vehicle for a new Jeep. We had shipped around online and we had agreed on a number over email for the trade/difference. Upon arriving to the dealer they wouldn't honor the deal. After 3 hours of back and forth they ended up coming down to $1200 more then agreed upon and wouldn't go any lower. We ended up accepting this and taking the vehicle. The sales manager said he would give me a deal on some tires or free assessors when I complained at pick up. Upon pricing around I found that the deal offered was just standard pricing and that other places offered better pricing. Upon inquiring about this I was told that's all they could do. The salesman was very apologetic for the problems but he could only do what he could. More

Great first Experience with a Dealership I was a little nervous when I first walked in alone but I was greeted with a friendly smile. I was directed to Brian Badelt sales consultant. Brian wa I was a little nervous when I first walked in alone but I was greeted with a friendly smile. I was directed to Brian Badelt sales consultant. Brian was very friendly and knowledgeable about the truck I was looking for. He was able to answer all my questions and the few questions he was unable to answer, he found someone how could. The financial part was much easier then I thought. I will be a repeat customer!! More

Friendly and efficient. I had an appointment for my first oil change and a recall check. When I arrived to drop off my Jeep on a snowy morning, they were open early. Everythi I had an appointment for my first oil change and a recall check. When I arrived to drop off my Jeep on a snowy morning, they were open early. Everything was explained clearly before and after the service, and Nick treated me like his favourite customer. Everything was done cleanly and without any fuss. I'll be going back. More

They look after me and my car I've been buying cars and having my service and repair work done at Capital Dodge for the past twenty years. It continues to have my business because I've been buying cars and having my service and repair work done at Capital Dodge for the past twenty years. It continues to have my business because it earns my loyalty every time I do business whether purchase, parts, service or repair. The strength of the business are the people Jim Durrell has working for him. Always pleasant and courteous. More

Poor customer satisfaction Recently my husband and I purchased a used vehicle from this dealership. While Jon Buckley, the salesperson was very eager and helpful it was the rest Recently my husband and I purchased a used vehicle from this dealership. While Jon Buckley, the salesperson was very eager and helpful it was the rest of the staff we had negative experience with, although I'm unable to recall names specifically. We bought the truck, and extended warranty. At the last minute they changed the financing over an extra year and never contacted us to notify us. We agreed anyhow. When we got to the truck the salesperson who put on our license plates for us broke the back up camera bracket, but told us it would be fine if we "patched it with electrical tape". The back up camera took us a while to fix and re-align at home, and we had to find our own special parts to be able to re-secure a bracket piece, but we were willing to let that go as accidents happen. We were also told that the seats looked wet because it had been raining that day while they were detailing. The next day we ended up seeing that these weren't water spots but rather armour-all stains on the seats from the detailing. These spots definitely weren't there the day we test drove the truck as both of us are very attentive to those sorts of detail. We didn't want to make a big fuss so did not call about it at the time. Within one week of driving the truck the "change oil" light came on, and the front drivers head light came on. We went back to the dealership asking if there was a possibility of the light being covered under the warranty we purchased, understanding that the vehicle was used but the staff were very annoyed and unfriendly towards us about even asking if the light was covered. I personally have felt with both Ford and Nissan for my own vehicles and have had nothing but positive things to say about both. The staff at both were always willing to go the extra mile to at least try to make customers happy. All that capital dodge kept saying was "well it's a used vehicle". We understand this, but with us purchasing a full extended vehicle warranty and giving capital dodge or business we would have thought they would have been at least willing to meet us halfway, or even apologize for our experience with the stains from the detailing as well as the bracket that they had broke the day we picked it up. It normally wouldn't have been a big deal, but it was the way we were shrugged off like our business didn't matter because, "it's a used vehicle". With the way we were treated by the staff at dodge, and their unsatisfactory customer service I would not recommend this dealership. They really don't give any sort of sense of caring. More

Service Visit I visited the dealership on December 30th and Nick Hall was able to help me with a recall on my 2014 Dodge Caravan and with an issue regarding my driv I visited the dealership on December 30th and Nick Hall was able to help me with a recall on my 2014 Dodge Caravan and with an issue regarding my driver-side vent. He was able to successfully help me with my 2 issues professionally and courteously. More

very Pleased Essam, I wanted to say that I really appreciated you working with me. Thank you for not being pushy (like most sales people are) I appreciated that yo Essam, I wanted to say that I really appreciated you working with me. Thank you for not being pushy (like most sales people are) I appreciated that you respected my budget, and didn't try to sell me anything above what I was willing to spend. The service I received was friendly - from you and everyone in the office. Thanks again for all your help! More

Great service! We purchased our Jeep Cherokee from Phillip at the end of June. He took great care of us and helped to make our purchase a quick one. Thanks for all o We purchased our Jeep Cherokee from Phillip at the end of June. He took great care of us and helped to make our purchase a quick one. Thanks for all of your help Phillip! More

2016 ram 3L. Loving this truck. Thanks, Josh, Scott and the rest of the dealership for the excellent service. Very satisfied with my new truck and electric brakes. Keep it up! Thanks, Josh, Scott and the rest of the dealership for the excellent service. Very satisfied with my new truck and electric brakes. Keep it up! More