Capital Chrysler Jeep Dodge

Go see Brent Smith!! Recently came for a break inspection at Capital. Brent Smith in the service department went above and beyond to make sure that my Mazda was taken care Recently came for a break inspection at Capital. Brent Smith in the service department went above and beyond to make sure that my Mazda was taken care of and out by the time I needed it. He is detail oriented and makes sure the customer is informed of upcoming services to ensure the health of the vehicle. Would definitely recommend going in to have service taken care of by him again. Thanks Brent!! More

False vehicle listings, non-responsive and rude This dealership listed a vehicle on autotrader that they had already sold, then did not respond to my (24 hours notice) email requesting an appointmen This dealership listed a vehicle on autotrader that they had already sold, then did not respond to my (24 hours notice) email requesting an appointment to test drive the car. When I showed up for the test drive, I was brusquely told that the vehicle was already sold. Needless to say, this was a very poor experience. Specifically: * After the vehicle was sold, it should have been updated to show that on autotrader. * My email should have been answered before I drove out to the dealership. * When I arrived, having wasted my time because they chose not to respond all day to my email, there should have been a sincere and profuse apology. One failure I could understand. All three tells me that this operation does not care about their (potential) customers. P.S. the receptionist even had to pry a sales guy loose from the gaggle that were chatting amongst themselves when I arrived. Spectacular fail! More

Fun Experience In the Ottawa area, go see Josh Ovington at Capital Dodge in Kanata. Great Sales Professional and he knows his stuff. Sense of humour and down-to-eart In the Ottawa area, go see Josh Ovington at Capital Dodge in Kanata. Great Sales Professional and he knows his stuff. Sense of humour and down-to-earth. Made the experience stress free and fun. More

Year After Year, Undeniable Value And Client-centric Care Since I bought my 2011 Jeep Wrangler JK new, the Capital Chrysler Jeep Dodge, Service Department teams have been reliable and caring stewards of the v Since I bought my 2011 Jeep Wrangler JK new, the Capital Chrysler Jeep Dodge, Service Department teams have been reliable and caring stewards of the vehicle. They are my prime advisers, maintenance, repair and off-road build planning and service provider. Collectively, they are excellent educators too---and I love learning in depth about both my vehicle, and off-roading as a whole. I respect and appreciate the teams' competencies and customer-care orientation (each and every individual). Kudos to those associated with this dealership's day-to-day service operations that I've met and interacted with over the past 4+ years.. This includes the tactical service management and delivery team, the technicians effecting the work, along with Eric in Parts. They are, IMHO, central to Capital Chrysler Jeep Dodge success---this from my years of personal experience as a engaged client. As a vehicle owner I value quality and reliability, it's key to my returning time and time again! The synergy of all these individuals and their teams working together to satisfy their clients is, for lack of better words, exceptional! Best of all, I know from experience that many that I interact with, care. When I'm pleased or happy with my Jeep JK's reliability both on and off-road, and with their customer-care---they too head home at the end of the work day feeling pretty good about their work and the enduring relationships they've nurtured with their clients. This I know as a fact. Ask them sometime. Cheers+ _____________ Mark (Changing Gears) Geres TrailRated2011 (aka Rock Rugged) www.geres.ca Sent from my ThinkPad T510 More

Excellent Experience I had my Fiat Abarth Flatbeded into Capital Dodge from deep within the Ottawa Valley and I'm happy to say it ended up in front of Nick Hall. Nick too I had my Fiat Abarth Flatbeded into Capital Dodge from deep within the Ottawa Valley and I'm happy to say it ended up in front of Nick Hall. Nick took great care of the second love of my life and took really good care of my car for me. He kept me informed of all the repairs and parts issues and reasured me that the warrenty would cover it all. It was so nice to deal with a service centre as professional as Capital was and to knkow there are no unseen costs involved. Thanks again Nick. MIKE More

Definitely Recommended Our Fiat 500C showed up on the back of a tow truck unexpectedly... The team handled it perfectly. It had emptied ALL of its oil and since the plug ble Our Fiat 500C showed up on the back of a tow truck unexpectedly... The team handled it perfectly. It had emptied ALL of its oil and since the plug blew off, it was also ALL over the engine etc. Nick kept us posted every step of the way on any damage and the spent a ton of time making sure every little corner had been cleaned properly so there would be no residual smell. Nick went above and beyond when explaining what happened and documenting extra details as we needed a thorough copy to bring to another business to be reimbursed (all of this was a result of their mistake). The staff were friendly, informative and above all, talented! Thanks to everyone that was involved! More

Magic! I went to Capital Chrysler Jeep Dodge on Palladium to ask how and when they could solve the issue that was bordering me on my 2009 Dodge Journey. Nick I went to Capital Chrysler Jeep Dodge on Palladium to ask how and when they could solve the issue that was bordering me on my 2009 Dodge Journey. Nick Hall listen to me and smile like a magician and very clearly, he gave me several options to solve immediately the issue. I was very happy to receive a five star service and to see that the issue was solved in lesser time than I expected! I highly recommend this dealer and ask specifically for Nick Hall as a service advisor if you want to see some magic. More

Excellent My wife and I found Josh very friendly and helpfull. I would recommend anyone looking for a new car to go see him. He helped us get exactly what we wa My wife and I found Josh very friendly and helpfull. I would recommend anyone looking for a new car to go see him. He helped us get exactly what we wanted and got a great price. More

Friendly but misleading My wife and I went to the dealership to look at trading her vehicle for a new Jeep. We had shipped around online and we had agreed on a number over em My wife and I went to the dealership to look at trading her vehicle for a new Jeep. We had shipped around online and we had agreed on a number over email for the trade/difference. Upon arriving to the dealer they wouldn't honor the deal. After 3 hours of back and forth they ended up coming down to $1200 more then agreed upon and wouldn't go any lower. We ended up accepting this and taking the vehicle. The sales manager said he would give me a deal on some tires or free assessors when I complained at pick up. Upon pricing around I found that the deal offered was just standard pricing and that other places offered better pricing. Upon inquiring about this I was told that's all they could do. The salesman was very apologetic for the problems but he could only do what he could. More

Friendly and efficient. I had an appointment for my first oil change and a recall check. When I arrived to drop off my Jeep on a snowy morning, they were open early. Everythi I had an appointment for my first oil change and a recall check. When I arrived to drop off my Jeep on a snowy morning, they were open early. Everything was explained clearly before and after the service, and Nick treated me like his favourite customer. Everything was done cleanly and without any fuss. I'll be going back. More