Capital Chrysler Jeep Dodge

Finally FIAT is recognized throughout the dealership!!! So I have owned a FIAT Abarth since 2013. Andrianne in Sales is awesome and has always being there to help me. However, it has taken some time for the So I have owned a FIAT Abarth since 2013. Andrianne in Sales is awesome and has always being there to help me. However, it has taken some time for the rest of the dealership to become Fiat Friendly. This is especially true in most Fiat Chrysler dealerships. For example, my wife wanted to purchase me two Abarth Scorpion Coffee mugs and went to a dealer in Quebec (Hull) where she works only to be told by the Parts department of a FIAT dealership that they do not order Fiat stuff like mugs. So last week I called the Parts at Capital Chrysler Jeep Dodge (Fiat should be in this name!!!) and asked for these two mugs. The parts department went on the computer and then sent me an e-mail with a picture to confirm that these were what I wanted. I said yes and two days later they called and they were ready for pick up. Amazing!! :) I would like to congratulate Capital Chrysler Jeep Dodge for finally incorporating the Fiat brand with their long time Jeep, Dodge and Chrysler brands. I understand that it was a difficult transition but I am very pleased that they have succeeded! It seems like my baby finally has a dealership home to visit :) More

Shannon (Suzie) Duncan - A+++ review Without any pressure, Shannon absolutely went above and beyond answering all my many stupid questions with this being my first time buying a car on my Without any pressure, Shannon absolutely went above and beyond answering all my many stupid questions with this being my first time buying a car on my own. She knew I was coming and had the car washed and ready for me out front for my test drive; (whereas the other dealership in the same auto park gave me a very dirty car to test drive - which was very dangerous considering it was a particularly sunny day, and the level of the sun in the sky - with no windshield wiper fluid!). Extremely knowledgeable, she took the time and explained all the features to me so well, that I wasn’t scared and felt totally comfortable driving it. She even gave a heads up about my first time buying to Robert Martin in the finance office. They both were amazingly patient and kind. I was so nervous, I almost forgot my papers, but Robert saved the day by putting everything in a folder just for me! He also called my insurance company for me to get my temporary insurance slip, since my broker had not given it to me in time. Would your dealership do that? On delivery day when I picked up my car, Shannon had already preprogramed my car for me with the auto-start, heating and Bluetooth etc. To my surprise, she even put a big red bow on it! What a wonderful experience I had with her. I cannot comment on the other staff or the dealership itself, but I would recommend Shannon to everyone. She is simply the best!!!, and I cannot say enough about her! :) More

Experience in buying a new vehicle "Amazing experience for me". After searching on line for a used Jeep Grand Cherokee, I drove 5 hours from Temagami to met Andreanne to buy a used 2014 "Amazing experience for me". After searching on line for a used Jeep Grand Cherokee, I drove 5 hours from Temagami to met Andreanne to buy a used 2014 model. Arrived at 8 pm on a Wednesday and Andreanne was waiting for me. I did not like the used ones as they did not have the options I wanted. There was a brand new one of course which did not meet my price range. Andreanne asked me to come back the next day where she corralled her boss and the Dodge Rep. who happened to be running a special sale. Honest truth is that I had found another deal somewhere else but at the end I decided to buy from Capital Dodge because of Andreanne's superior customer service qualities. Later on, I learned from the Customer service department that Andreanne was known amongst the staff as "the one who always went the extra mile." Thank you Andreanne. George Leger, Temagami ON. More

Excellent service and experience Hi, I just wanted to take a quick second and let you know about my experience at Capital Dodge. My experience was nothing short of amazing. Fr Hi, I just wanted to take a quick second and let you know about my experience at Capital Dodge. My experience was nothing short of amazing. From the time I started working with my sales associate (Tanner Foster) all the way until I left the lot, everything was wonderful and stress free. Tanner was so incredibly nice. He never rushed me, he did everything he could to find the best car at the best price that fits my budget. I am usually intimidated when walking into a dealership, but Tanner greeted me right away with a friendly hello and guided me without pressure to a vehicle that is perfect! I never felt rushed or that I was asking silly questions. For a woman who is new to buying cars, this was a pleasant surprise as other dealerships have made me feel awkward in the past. Thank you Tanner for helping me find the perfect car and being such a patient and helpful employee! The lot is big, clean, and welcoming. Gayle at the front desk was also a pleasure. I'll be sending my friends your way. Thanks again. More

Excellent Experience This is my first Dodge and the experience I had with Josh Ovington and Robert Martin at Capital Dodge was excellent. We had a very good negotiation e This is my first Dodge and the experience I had with Josh Ovington and Robert Martin at Capital Dodge was excellent. We had a very good negotiation experience and I am very pleased with how they explained all the details. I would recommend visiting Josh when you are looking for your next vehicle purchase. More

Extremely Helpful I brought my 2012 Fiat in for servicing and was very lucky to be helped by Nick Hall. Off the bat I was impressed he noticed my spouse and I had drive I brought my 2012 Fiat in for servicing and was very lucky to be helped by Nick Hall. Off the bat I was impressed he noticed my spouse and I had driven from all the way in from Petawawa on a Saturday morning (no closer Fiat dealer) and asked how our drive had been, sometimes it's the little things. He was very knowledgeable and seemed to know a great deal about the common 2012 Fiat issues and servicing they require. He was very friendly and easy to deal with, it felt like he was really there to help me and cared about the experience I had. No one likes having to bring their car in for service but Nick made it a much more enjoyable experience. More

Great to deal with I got the vehicle I wanted at an excellent price. I have zero complaints. Josh was great to deal with and made the car buying experience painless an I got the vehicle I wanted at an excellent price. I have zero complaints. Josh was great to deal with and made the car buying experience painless and efficient. More

Love the Express Lane! This review is long overdue! I have visited the express lane few times now and I am impressed every time. It is clear they care about the customer. Th This review is long overdue! I have visited the express lane few times now and I am impressed every time. It is clear they care about the customer. They are professional and friendly and understand the "express" aspect. The loyalty card is a fantastic idea and really separates Capital from the competition. Keep up the great work! More

service I've been going to Capital Dodge for service for the past 10 years. I've bought 2 cars from them over the years. I've always dealt with Ryan Rodney (S I've been going to Capital Dodge for service for the past 10 years. I've bought 2 cars from them over the years. I've always dealt with Ryan Rodney (Service Adviser) and Kyle McColl (Service Manager). Whenever I have issues with my vehicle's they always take the time to listen and make me feel at ease. When I leave my vehicle's with them I know That my car is in good hands. They address and Resolve any issue's that I may have. The service I get from both Kyle and Ryan is above and beyond what would normally be expected. And as such I would strongly recommend this dealership. More