Capital Chrysler Jeep Dodge
Ottawa, ON
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Professional and helpful Bought many cars here. I keep coming back cause if the professional helpful service. All service visits are quick and painless. They are awesome t Bought many cars here. I keep coming back cause if the professional helpful service. All service visits are quick and painless. They are awesome to repeat customers. More
No Pressure sales staff brings a sale My wife and I went in to check out new vehicles to replace our trusted Dodge Journey. We purchased it at Capital Dodge a few years ago. We were greete My wife and I went in to check out new vehicles to replace our trusted Dodge Journey. We purchased it at Capital Dodge a few years ago. We were greeted by Steve Campbell . Steve looked after us from top to bottom. He helped guide us to our purchase of another Dodge Journey. Scott Hamilton, who was our sales person when we bought our original Journey, was also assisting. We had such great people helping us. No pressure, no push. The way we like it. I was in today with the new Journey for a minor adjustment. The service department was wonderful to deal with. Friendly,and efficient, so far. This is our first experience with the service department as our old dodge never let us down. I will recommend Capital Dodge to my friends, and will be back in the future myself. Thank you for the continued positive experience. DM More
Purchase of new Cherokee We went in on a busy Saturday to look around...we ended up walking out a new Cherokee owner! We had Ms. Duncan look after us, while juggling another We went in on a busy Saturday to look around...we ended up walking out a new Cherokee owner! We had Ms. Duncan look after us, while juggling another client. We told her what we were looking for in a vehicle and she had one brought around for us to test drive while she finished with her first client. She chose a vehicle that matched our expectations exactly...clearly why she is good at what she does! After loving the vehicle let then came time for the negotiations on price and trade. Again we layer out what our expectations were and in the end we were so close we could not refuse the deal! When picking up she walked me through all the new features this vehicle had and how to use them and made sure before I left the lot I was comfortable with everything. Then added I could call her directly if I had any questions or concerns. I went into Capital Dodge very unsure about trading my vehicle and starting over but with the guidance of Ms. Duncan I walked away a happy new Cherokee owner. More
Best Price in town! Not only did they offer me an interest free loan, but they matched my best price after shopping at multiple dealers. Friendly staff, fast service and Not only did they offer me an interest free loan, but they matched my best price after shopping at multiple dealers. Friendly staff, fast service and delivered on time. Will definitely return when I need to trade in my Ram 1500. More
Seamless Car Purchase My husband I were attended quickly by all. Although our Jeep is a 2014, it looked brand new (clean) inside and out. Very positive experience. My husband I were attended quickly by all. Although our Jeep is a 2014, it looked brand new (clean) inside and out. Very positive experience. More
Regret visiting this showroom Totally unhelpful sales person who sounds rude!!! while I was trying to leave since dealing with him was totally waste of time… Management had no comm Totally unhelpful sales person who sounds rude!!! while I was trying to leave since dealing with him was totally waste of time… Management had no comment about their employee attitude!!! There are many Dodge Chrysler dealers... Do yourself a favor and go somewhere else.. More
Very poor Customer service Very poor aftermarket service. They have lost my lugnut key and refuse to admit it was their fault, and want to charge $150 to remove the old locking Very poor aftermarket service. They have lost my lugnut key and refuse to admit it was their fault, and want to charge $150 to remove the old locking lugnuts. I bought a brand new Ram that is now one year old, and it was in the service department 6 months ago to fix a leaking front axle boot, so the front tire was removed by this dealer. I now need to change a flat tire and the key is not in my glovebox, since this is a new truck I would have no use to remove the key from my glovebox. I asked for Sales and Parts assistance since Service would not help, only to say I had to pay for a new key, and that they never loose the lugnut keys, they have 100% success rate of replacing the key...how do they know that? After getting Brian in parts who would order me a new one for free, service still would not remove the old ones for less than a $150 labour, their lowest price since they insist they didnt loose the key and that I misplaced it. I will never again buy or service my vehicles at this dealership...for shame on the service department for not providing customer service to someone who purchased a brand new vehicle from this dealership. More
Deal when I needed it Great service and attentive salesman! Made call backs and bought me lunch!!!! Got a GREAT vehicle. Felt very comfortable and was shown a wide selectio Great service and attentive salesman! Made call backs and bought me lunch!!!! Got a GREAT vehicle. Felt very comfortable and was shown a wide selection... More
Happy Customers When we purchased our new Mini-Van this past December, my husband had gone ahead and I met him at the dealership after Brian had already given him the When we purchased our new Mini-Van this past December, my husband had gone ahead and I met him at the dealership after Brian had already given him the low-down on the vehicle we were thinking of. Brian happily explained for a second time in detail all the in and outs of the vehicle, and not only respected the budget we'd set but went even further to find us ways to save more money without compromising the features we'd receive in the new car. He was very real with us and treated us with respect; his good-nature and no-pressure attitude really put us at ease and all the while, he was extremely patient as we had our 2 young kids with us. Ultimately, we ended up purchasing the van that day and Brian called a while later to ensure everything was going well and our expectations were met: even though that call was likely standard procedure, the care and concern Brian consistently demonstrated throughout our interaction was 100% genuine. I would recommend going to Brian for any car purchase. More
SUPER ADVICE, GREAT JEEP Wandered in to pickup brochures for a Jeep. Josh immediately welcomed me, his initial explanation was straightforward with no pressure. Return appoi Wandered in to pickup brochures for a Jeep. Josh immediately welcomed me, his initial explanation was straightforward with no pressure. Return appointment went smoothly. Josh was very patient, candid, and thorough in his presentation and our discussion of the pros and cons of the Jeep models available to me, which made the final selection quite easy. Very happy with the deal that he put together for me. Same high standard as when I bought our 2011 Journey. The entire team is first rate. Never felt the need to visit any other dealer. Josh has always been available to answer any follow up questions that I have had. More








