Capital Chrysler Jeep Dodge

Très bon service et acceuil Je n'étais pas certaine d'acheter au moment que j'ai visité mais mon vendeur a pris le temps avec moi, me posait des questions pour connaître ce que j Je n'étais pas certaine d'acheter au moment que j'ai visité mais mon vendeur a pris le temps avec moi, me posait des questions pour connaître ce que j'aimerais dans une automobile et il a très bien su quelle voiture me faire tester car je suis maintenant propriétaire d'une Dodge Journey. Mike est un super bon gars, attentif et courtois. More

Great people...great service!! Being new to the province i had to serch for a new Dodge dealership to look after my van. After a very rude conversation at another location , i decid Being new to the province i had to serch for a new Dodge dealership to look after my van. After a very rude conversation at another location , i decided to try Capital City Dodge ( despite them being further from me). Without a doubt the most friendly , professional service from start to finish. I cannot express how pleased I was. We even had to contact my previous dealership in NB to find out about a previous repair, which in the end was warrenteed. Wendy, Nick and Ryan were excellant!! Best service at a dealership I have ever had. I will make the drive to Kanata every time passing the other 2 dealerships closer to me. Thank you Capital City Dodge! More

Made me enjoy car shopping! This was my best car purchasing experience in 25 years. I have always hated buying cars, the back and forth rituals imposed by dealership processes ar This was my best car purchasing experience in 25 years. I have always hated buying cars, the back and forth rituals imposed by dealership processes are a profound irritant and a waste of my time. I once bought a Saturn just to avoid all this (not my most exciting purchase...). However, my experience this time was entirely different and I credit Andreanne Budd my salesperson for it. It is unlikely I would have bought the car at this dealership if it wasn't for her. I appreciated that she paid attention, and quickly and smartly highlighted the differences between the options I was considering. She then made the process as quick and painless as I have seen in many years, and many cars. The car pick-up was fun, no nonsense and I appreciated the quick introduction to the friendly service folks. More

Great Experience After a terrible experience at another dealership, Andy helped me in countless ways. He arranged a trade-in, which included picking up a vehicle I ha After a terrible experience at another dealership, Andy helped me in countless ways. He arranged a trade-in, which included picking up a vehicle I had lost all sense of confidence in. He offered me multiple options within my budget, always thinking of my preferences and needs. Andy was incredibly professional, sympathetic to my extreme time constraint (we were working together from two different cities), and stayed in constant communication, knowing that I was very upset about the events with my last car. On the day of pickup, my previously owned car looked and felt brand new! Ultimately, I ended up with a beautiful, safe car (in my preferred colour even), renewed driving confidence and the peace of mind that Andy (and Capital Dodge) are there should I run into any issues with my purchase. Thanks for all your help, I love my "new" car! More

Excellent FIAT 500X purchase experience! I want to share the positive experience I had buying a new FIAT 500X at Capital Dodge Jeep Fiat. From the first viewing and test drive of the 500X, b I want to share the positive experience I had buying a new FIAT 500X at Capital Dodge Jeep Fiat. From the first viewing and test drive of the 500X, both my wife and I had a very pleasant experience visiting the dealership and being taken care of by Fiat sales expert Andreanne Budd. Andreanne was very well versed in all aspects of the car and was able to answer all my crazy little questions about it. With the 500X being the car we wanted, we proceeded through a pleasant and successful sales experience and, voila; we are the proud owners of a brand new FIAT 500X! Andreanne had guided us through a very nice purchase of a very nice car. Everyone we were introduced to at the dealership made us feel that were, indeed, in very good hands after this purchase. My wife again mentioned the great personal service; something that is not found anymore! I even caught a glimpse of Jim Durrell! The whole experience was perfect! Thanks Andreanne! and kudos to Capital Dodge Jeep Fiat! More

Amazing experience! Buying my first car was a scary thought, but when I went to Capital it became a very pleasant experience. Andreanne was very friendly and knowledgeabl Buying my first car was a scary thought, but when I went to Capital it became a very pleasant experience. Andreanne was very friendly and knowledgeable. She made buying my first car a very enjoyable experience, thank you!!! More

Finally FIAT is recognized throughout the dealership!!! So I have owned a FIAT Abarth since 2013. Andrianne in Sales is awesome and has always being there to help me. However, it has taken some time for the So I have owned a FIAT Abarth since 2013. Andrianne in Sales is awesome and has always being there to help me. However, it has taken some time for the rest of the dealership to become Fiat Friendly. This is especially true in most Fiat Chrysler dealerships. For example, my wife wanted to purchase me two Abarth Scorpion Coffee mugs and went to a dealer in Quebec (Hull) where she works only to be told by the Parts department of a FIAT dealership that they do not order Fiat stuff like mugs. So last week I called the Parts at Capital Chrysler Jeep Dodge (Fiat should be in this name!!!) and asked for these two mugs. The parts department went on the computer and then sent me an e-mail with a picture to confirm that these were what I wanted. I said yes and two days later they called and they were ready for pick up. Amazing!! :) I would like to congratulate Capital Chrysler Jeep Dodge for finally incorporating the Fiat brand with their long time Jeep, Dodge and Chrysler brands. I understand that it was a difficult transition but I am very pleased that they have succeeded! It seems like my baby finally has a dealership home to visit :) More

Shannon (Suzie) Duncan - A+++ review Without any pressure, Shannon absolutely went above and beyond answering all my many stupid questions with this being my first time buying a car on my Without any pressure, Shannon absolutely went above and beyond answering all my many stupid questions with this being my first time buying a car on my own. She knew I was coming and had the car washed and ready for me out front for my test drive; (whereas the other dealership in the same auto park gave me a very dirty car to test drive - which was very dangerous considering it was a particularly sunny day, and the level of the sun in the sky - with no windshield wiper fluid!). Extremely knowledgeable, she took the time and explained all the features to me so well, that I wasn’t scared and felt totally comfortable driving it. She even gave a heads up about my first time buying to Robert Martin in the finance office. They both were amazingly patient and kind. I was so nervous, I almost forgot my papers, but Robert saved the day by putting everything in a folder just for me! He also called my insurance company for me to get my temporary insurance slip, since my broker had not given it to me in time. Would your dealership do that? On delivery day when I picked up my car, Shannon had already preprogramed my car for me with the auto-start, heating and Bluetooth etc. To my surprise, she even put a big red bow on it! What a wonderful experience I had with her. I cannot comment on the other staff or the dealership itself, but I would recommend Shannon to everyone. She is simply the best!!!, and I cannot say enough about her! :) More

Experience in buying a new vehicle "Amazing experience for me". After searching on line for a used Jeep Grand Cherokee, I drove 5 hours from Temagami to met Andreanne to buy a used 2014 "Amazing experience for me". After searching on line for a used Jeep Grand Cherokee, I drove 5 hours from Temagami to met Andreanne to buy a used 2014 model. Arrived at 8 pm on a Wednesday and Andreanne was waiting for me. I did not like the used ones as they did not have the options I wanted. There was a brand new one of course which did not meet my price range. Andreanne asked me to come back the next day where she corralled her boss and the Dodge Rep. who happened to be running a special sale. Honest truth is that I had found another deal somewhere else but at the end I decided to buy from Capital Dodge because of Andreanne's superior customer service qualities. Later on, I learned from the Customer service department that Andreanne was known amongst the staff as "the one who always went the extra mile." Thank you Andreanne. George Leger, Temagami ON. More