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Capital Chrysler Jeep Dodge
Ottawa, ON
1,160 Reviews
Capital Dodge has been serving the community of Ottawa and surrounding areas for over 60 years. We have a proud history of delivering excellent service and quality care to each and every one of our valuable customers. Thank you for allowing us to earn your trust and keep it over the past decades. We look forward to another 60 years of serving you in our new dealership located at the Palladium Autopark next to Canadian Tire Centre. We have made it possible to give our customers even more service in this new state of the art facility.
We are committed to being involved in the community, through participation in charities, hockey teams, and also the United Way. We are here for YOU and your family to make sure you’re completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,160 reviews
July 06, 2022
Good friendly service. Listen to your needs and offer advice. Willing to accommodate and the remember their costumer’s. Listen to your needs and offer advice. Willing to accommodate and the remember their costumer’s. More
by Jim
July 02, 2022
Very disappointed in recent interaction with this dealership. We made an offer: our 2016 Tahoe LTZ + $$$ to purchase a Chrysler Pacifica Hybrid. We had a verbal agreement on a trade-in that was ver dealership. We made an offer: our 2016 Tahoe LTZ + $$$ to purchase a Chrysler Pacifica Hybrid. We had a verbal agreement on a trade-in that was very clear, this was all we would pay. At first they refused, but a week later they called to tell us that they would accept our offer. What they failed to mention was that they applied for the Hybrid federal rebate and just included it in the deal. For the deal to be agreeable to our verbal deal our cash payment should have been less $5000.00. BE VERY CAREFUL WHEN DEALING WITH THIS DEALERSHIP. We found this to be very dishonest practice. If you get a rebate make sure you get it as part of your deal and not theirs!!!! More
by lgquenne
Employees Worked With
it is the atmosphere that is promoted not individuals, there were 3 people involved
June 15, 2022
Unbelievable service always…. .the best I have ever had as a 40 year car owner .the best I have ever had as a 40 year car owner More
by ehealy
June 02, 2022
Was very pleased with the help I received purchasing a used vehicle. Staff was very friendly and well informed. Would definitely recommend visiting this dealership if your looking for a new/used car. used vehicle. Staff was very friendly and well informed. Would definitely recommend visiting this dealership if your looking for a new/used car. More
by stitbaker
May 22, 2022
Always great with our needs. Ryan is helpful and honest about what needs doing for your car. Ryan is helpful and honest about what needs doing for your car. More
by siherb2
May 12, 2022
Expensive service compared to hunt club dealership. I used to pay 95 but today Even the oil price is more expensive I used to pay 95 but today Even the oil price is more expensive More
by Samir
Employees Worked With
May 05, 2022
Pleased to receive rapid, excellent service for the vehicle and to have had a cordial interaction with staff. vehicle and to have had a cordial interaction with staff. More
by Kathy
Employees Worked With
April 27, 2022
Friendly and informative on service requests - this 15 word minimum on this survey though is unnecessary and annoying - if you wish me to complete in future, please revise or I will not complete - thx word minimum on this survey though is unnecessary and annoying - if you wish me to complete in future, please revise or I will not complete - thx More
by klaush
Employees Worked With
April 08, 2022
I made three attempts since last week to get an oil change in the “fast service lane”. I would call ahead to see how busy they were and I even stopped on the off chance I could get one. Finally April 7 change in the “fast service lane”. I would call ahead to see how busy they were and I even stopped on the off chance I could get one. Finally April 7, I called to see if they were backed up and if I could get one on my fourth attempt. The service representative put me on hold to check, then advised me to come ahead in they were not backed up. I arrived 11:15 AM, when they finally processes the paper work it says 11:24 AM, I was up sold to the all check maintenance package. I did not get out of dealership until 1:20 PM. When I was sold my vehicle and the lifetime oil change package I was sold on it because of the quick oil change lane, that it would be like going to jiffy lube, no waiting!! Now I know it is tire season and you are busy. I was told this was a designated lane for oil change and other small services. Even the sticker they put on my car advising of the mileage for the next oil change says it the quick service. I DO NOT THINK 2 HOURS IS QUICK SERVICE. When I specifically called ahead to see if you were backed up! I expected it to be quick. I did not have 2 hours to waste yesterday, but once it is in there is nothing the customer can do. You also have me over a barrel since I paid good money for lifetime oil changes, I am not about to go elsewhere to get them, especially when I was advised it would be quick service. After I waited my two hours I was advised you offered a shuttle service, which I was not told about when I arrived, if the proper expectation had not been set that I would have to wait 2 hours, I could have taken advantage of this service and not wasted my valuable time. Why do you sell people on a service you have no intention to honouring? OH too bad its tire season, and you need an oil change TOO BAD FOR YOU!!!! More
by Wynner
