Capital Chrysler Jeep Dodge

Oil change Great friendly service work done well and in timely fashion. Didn't pressure me into any extra service packages. I would recommend dodge to all . Great friendly service work done well and in timely fashion. Didn't pressure me into any extra service packages. I would recommend dodge to all . More

Fast, friendly, knowledgable The experience was so good I drove back here from downtown. I'm done with the dealerships in the downtown area. I will make the trip to Kanata every t The experience was so good I drove back here from downtown. I'm done with the dealerships in the downtown area. I will make the trip to Kanata every time for service like this. More

Outstanding Customer Service The outstanding Service we receive is beyond excellent. Brent is knowledgeable, curtious, caring and goes above and beyond his duties in providing u The outstanding Service we receive is beyond excellent. Brent is knowledgeable, curtious, caring and goes above and beyond his duties in providing us with the best service possible. This young man is a great benefit and an awesome representation of your company. More

Express Service Great, quick service for a small issue I was facing with my vehicle. I would recommend this dealers service to anyone in the future xx. Great, quick service for a small issue I was facing with my vehicle. I would recommend this dealers service to anyone in the future xx. More

Thank you The service was quick and the people were friendly. Getting it in without an appointment helped me out in a pinch this morning. Thank you for the shut The service was quick and the people were friendly. Getting it in without an appointment helped me out in a pinch this morning. Thank you for the shuttle that helps so much! More

Amazing service The express lane is fast, the customer service is excellent, and they do a great job! Would highly recommend getting service done at this location The express lane is fast, the customer service is excellent, and they do a great job! Would highly recommend getting service done at this location More

Great experience just like to say that not only was the service prompt and straightforward but also a pleasant experience which in some cases the car industry is not r just like to say that not only was the service prompt and straightforward but also a pleasant experience which in some cases the car industry is not renowned for! Seems also that Chrysler was also supportive-good to know as they were not under any legal obligation More

Fast, courteous, informative - express oil change Went in after work for an oil change. JP took me in right away, reminded me of my coupon, described exactly what was going to be done. Escorted me t Went in after work for an oil change. JP took me in right away, reminded me of my coupon, described exactly what was going to be done. Escorted me to the waiting area - a few minutes later, he was back with the inspection results and then a few minutes after that, everything was done. Super great service and as mentioned extremely polite and courteous. More

Not the sort of warm and fuzzy feeling that I had hoped for It was an interesting experience but not one that I would want to have repeated. Before I went to the dealership I called to ask how much it was goin It was an interesting experience but not one that I would want to have repeated. Before I went to the dealership I called to ask how much it was going to cost for a simple oil change. I was told that it would be just a little more than it cost me for my other vehicle from another manufacturer because they used a semi-synthetic oil instead of conventional oil. Upon arrival I was told that they do not use semi-synthetic oil but either conventional or synthetic oil and that it would be over $100 because synthetic oil was recommended for my particular vehicle. I was also told that this would be a cost saving because it would only need to be replaced after 10,000 kilometers instead of 5,000 kilometers as with conventional oil. I was choking on paying over $100 for an oil change but felt that it was acceptable because it would last longer. After paying I found out that the synthetic oil, like conventional oil, was only good for six months. Considering that the vehicle in question is an older occasional use vehicle, I will certainly not exceed 5000 kilometers in six months so it would have been nice to know this prior to selecting the more expensive oil. I then noticed that the oil change sticker showed that the oil should be changed after either 10,000 kilometers or in four (not six) months time. I fully acknowledge that all of the above isn't a big deal in the grand scheme of things but it did leave me feeling somewhat wary of returning for an actual service appointment. When I returned home and checked the itemized invoice I found out that the oil itself cost $74 (the same oil I can get at CT for around $50 and much less when on sale). More