Capital Chrysler Jeep Dodge

Faulty radio 2016 Fiat 500 x The problem started on Feb 07 2017 when the radio "died" ... this includes the Bluetooth and all related features. Ryan Rodney took ownership of my p The problem started on Feb 07 2017 when the radio "died" ... this includes the Bluetooth and all related features. Ryan Rodney took ownership of my problem . Even though the resolution took over 3 months Ryan was in constant contact with me I would highly recommend the dealership based solely on Ryan's commitment to his clients . More

Excellent Service - Brent Smith I've dealt with Brent Smith almost every time I've had an issue with my Jeep Cherokee. He has always been honest and upfront and really tried to go a I've dealt with Brent Smith almost every time I've had an issue with my Jeep Cherokee. He has always been honest and upfront and really tried to go above and beyond for his customers which I've seen only for myself but others. Even when he has unpleasant news that is beyond his control, he always tries to take the strain off the customer. One thing that is very important to me is that he treats me like a real person, doesn't assume that I know, or don't know anything about my vehicle. Gives me the news straight up. Laurie Moore More

Outstanding Service - Brent Smith The service at this dealership is outstanding!! I have a fleet vehicle which can often present challenges for the service advisor - Brent ensured seam The service at this dealership is outstanding!! I have a fleet vehicle which can often present challenges for the service advisor - Brent ensured seamless service. I was shuttled to & from the dealership by Neil who was very friendly & accomodating. I'll definitely recommend this dealership!!! Thx Brent & Neil ;) More

Warranty issues Made the error of buying used ford from capital dodge. They cant do diagnostic or repairs in spite of being sold a warrentee. . Double costs because t Made the error of buying used ford from capital dodge. They cant do diagnostic or repairs in spite of being sold a warrentee. . Double costs because they keep sending it to ford for help. Sales staff doesn't know jack. Staff don't care and dont return calls. Awful customer service. More

Pleasant, courteous and brief I had an appointment to change my winter tires to summer, get an oil change and to check out a clicking noise from the front left tire. Minutes afte I had an appointment to change my winter tires to summer, get an oil change and to check out a clicking noise from the front left tire. Minutes after I enjoyed my free coffee, I was informed that the wrong tires had been pulled from storage and I would have to return a couple of days later....'stuff happens'. The oil change went ahead and so did the noise check. I was told the installation of the tires would not be charged and was apologized to.... Overall experience was good. More

All this and fun too! :) Everyone was so helpful, from start to finish, making sure I got exactly what I needed and I had a blast with Brett through the whole process! Tony in Everyone was so helpful, from start to finish, making sure I got exactly what I needed and I had a blast with Brett through the whole process! Tony in finance was great too, as were Brian and Eric in Service. I felt very welcome and appreciated. Thank you all for keeping this simple for me :) And thanks also for the gifts! ;) More

not the greatest experience We bought a RAM at Capital Dodge and I was disappointed with the service we received from the sales and finance people. The day we went to pick up the We bought a RAM at Capital Dodge and I was disappointed with the service we received from the sales and finance people. The day we went to pick up the vehicle, add on that we paid for were not installed, we had to return a few days later and we were told it would be 1.5 wait, we ended up waiting 2.5 hours. Then we had to return again after a few phone calls to the finance person to get the proper paperwork for certain warranties. Brian in the service department was the best person I have ever dealt with in any service dept, he was a pleasure to deal with. I am grateful that in the future I will only have any dealings with the service dept and not the sales dept. When you make one of the largest purchases in your life you should receive great service from all departments. More

Another great appointment. I always feel valued when I enter the service area for my vehicles. Since I first purchased my Jeep and original RAM in 2012 (2016 RAM now), I have al I always feel valued when I enter the service area for my vehicles. Since I first purchased my Jeep and original RAM in 2012 (2016 RAM now), I have always been treated with great respect and courtesy. This is why I always recommend this dealership above all others. You feel like part of a family and not a statistic; and I believe that's how we all want to feel when we entrust our vehicles to a service department. This time was no different...excellent service and wonderful people. Thanks for being here. More

My experience with Capital Dodge was wonderful. I really appreciate my experience with Capital Dodge especially my experience with Andreanne Budd. Within a few hours and I got out of Capital Dodge w I really appreciate my experience with Capital Dodge especially my experience with Andreanne Budd. Within a few hours and I got out of Capital Dodge with a Dodge Ram., Thanks to Andreanne, I was able to have my service in French More

Deceptive and overpriced Jim Durrell passed me to Brian for the BEST PRICES guaranteed. Purchased running boards and step up with a "saving of several hundred dollars" on my Jim Durrell passed me to Brian for the BEST PRICES guaranteed. Purchased running boards and step up with a "saving of several hundred dollars" on my way to work decided to check Dilawri for a quote. My SAVINGS equalled $8.00. Went on the weekend to CAPITOL Dodge and got a true quote. On my original sales receipt the labour costs were increased then decreased to show a substantial savings. After many emails I was passed to Kyle. His explanation was that the weekend staff didn't know what they were doing end of story. Great customer service Kyle. I was lied to and deceived and so thankful I have everything on their invoices. Beware of this place and get quotes from honest dealerships More