Capital Chrysler Jeep Dodge

First class service in time of crisis My Dodge Caravan had a defective door from a wheelchair accessible conversion that Dodge did not do. Regardless, when the door on the ramp side wou My Dodge Caravan had a defective door from a wheelchair accessible conversion that Dodge did not do. Regardless, when the door on the ramp side would not close, the service team all pitched in to ensure it would be safe for me to drive across the city to be serviced by the business responsible for the conversion. Special thanks to Brent and Dave and to the "angel" mechanic who took the time while off duty to figure out how to close the door. This was a real crisis and instead of taking advantage , as some businesses may, all worked together and never even charged me. Thanks Capital Dodge, you are 5 star across the board ! More

Could be better Bought a new car there and honestly the dealership is average. So many people walked right by us and never even acknowledged us. The parts guy didn't Bought a new car there and honestly the dealership is average. So many people walked right by us and never even acknowledged us. The parts guy didn't even make eye contact or say hi and just went straight to going over the paperwork. The only redeeming factors was that we had a great sales person (Shannon). She was professional and was willing to go over all of the features of the vehicle, answer all questions, and help transfer plates etc. Shannon was excellent. We also received very friendly and knowledgeable service in the service department and particularly Ryan went above, like Shannon, to make sure we were settled in. More

Very Poor Customer Service My daughter and I made an appointment to see a new Chrysler 200 LX which would be utilized by her to attend university. The appointment was confirmed My daughter and I made an appointment to see a new Chrysler 200 LX which would be utilized by her to attend university. The appointment was confirmed and actually 2 vehicles of the same value and options were confirmed on the phone by Capital Dodge representative as being on the lot. Upon arrival at the set time the vehicle(s) could not be located on the lot and I was advised by the salesman "perhaps one of the Managers wife(s) took them for the weekend". The salesman showed us another vehicle which had empty drink cans in it and was deemed not acceptable. After other vehicle showings, I did purchase a vehicle to my dismay. After the financial arrangements were made a date of acceptance was of the vehicle was completed in accordance with the salesman schedule. On the date we picked up the vehicle we were handed the keys in the lobby with the salesman then walking away. This is the first time I ever purchased a new vehicle and the salesman did not walk us through the functions of the vehicle, ensure it was cleaned, wish us good luck or anything. This was my daughters first new vehicle and a great disappointment to see the lack of effort of the dealership to acknowledge this major purchase of her life. After finding the vehicle on the lot and starting it there was just enough gas to make it to a gas station. Very poor customer service. After making the sale and getting their money this dealership has no further use for the customer. Will never go back, beware everyone!! More

# 1 Sales and Service I took delivery of Black 2017 Dodge Grand Caravan GT August 31, 2017. Just wanted to mention that the Sales Staff and reception staff were fantastic I took delivery of Black 2017 Dodge Grand Caravan GT August 31, 2017. Just wanted to mention that the Sales Staff and reception staff were fantastic and attentive. My sales guy, Josh Ovington was great, attentive to my needs and requests and made my new vehicle buying a super carefree and stress free experience from the time I walked in the door. Kudos also to Ken Murdock for making the financial part of the process painless and streamlined as well. It was a pleasure working with them both! And to all the behind the scene players... kudos too!. I already service my 2014 Dodge Journey Crossroads in your service department, and now I can honestly say that Service along with Sales is truly #1 and I will be recommending others to check you out! Thanks to all involved! Alan Jackson. More

Saved us thousands of dollars I cannot say enough about the service we received at Capital Dodge Palladium Drive. We were so impressed with the service from Dana Listman. I woul I cannot say enough about the service we received at Capital Dodge Palladium Drive. We were so impressed with the service from Dana Listman. I would highly recommend them to anyone looking for a great car and great service!!!!!! Guaranteed we will be back!!! More

Amazing I just want to say how amazing I was treated by service and how comfortable and safe they made me feel ! I love my truck and appreciate the great qual I just want to say how amazing I was treated by service and how comfortable and safe they made me feel ! I love my truck and appreciate the great quality service you give to your customers!!! I loved the way I was treated and Praise you guys for the great service you provide! Thank you so much again! Very happy! :) What a great honest wonderful place to have your vehicle serviced! More

Quick to get you to sign, then you're just a number On Aug 23, I purchased a 2017 Jeep Cherokee Trailhawk and the team was friendly and helpful. As we negotiated, we settled on a number and I wanted to On Aug 23, I purchased a 2017 Jeep Cherokee Trailhawk and the team was friendly and helpful. As we negotiated, we settled on a number and I wanted to take it home to run the numbers. I returned the next day (Wens, Aug 23, 2017) and after some final negotiations, we agreed to a purchase price for a specific vehicle and signed all the paperwork. They indicated that they didn't have the vehicle on the lot and would have to do a locate. This is perfectly reasonable and expected this late int he model year. The sales lady (Kelsey) was willing to keep in touch via text, which is unusual but most ideal for me, that's great. So, as the week went on, I didn't hear anything on Thursday, or Friday, so I texted Friday afternoon to ask if they'd found one. Kelsey said they were still looking and would give me an update Saturday morning asshe had been away from the dealership. No update came, but I texted to check in around noon. Kelsey replied back stating that it likely won't be until the week after the coming week. I asked what would happen if they can't locate a vehicle, and she said a factory order would be done. I didn't hear anything by Tuesday, so I started to figure something was up, and this is where the story starts to get interesting. Instead of texting, I showed up in person on my way home. I inquired about the status, and Kelsey said she would investigate. For the next 10 minutes, I watched them (at the Sales desk) looking at the screen, writing something down, looking at the screen, writing stuff down. It was evident hat they were doing the search right then and there after wasting 6 days doing nothing. Kelsey came back and said that they had a White one and a Red one that matched my spec, to which I said I would talk to my wife and get back to them. I texted Kelsey with confirmation on the White one approximately 1 hour later. We have some conversation back and forth about the logistics of getting the white one, and during that, I confirm that it definitely matches the spec, and she says yes. So, now I wait the 7 days...until I get a text 2 hours later stating that Kelsey "needs to talk about options". I inquire but she doesn't give any details in text, but says she will call tomorrow morning (Aug 30). She ends up texting back and say that they can find one in the Rhino colour. I ask what happpened to the red one, and she continues explaining how great this Rhino coloured one is. I insist on knowing what happened to the white, or red for that matter. She replies back and says "It has nav" (which I didn't want). So, we do a whole bunch more dicusssion, gather details on the Rhino, and I go back to the wife for a third time with a colour change. We accept the Rhino, then Kelsey comes back and says that they still need to negotiate with the other dealer. At this point I become very annoyed because they're wasting time, seemingly stalling, and changing colour after colour. I told them that they have 4 hours to confirm their plan and get back to me, otherwise I'm cancelling the deal and going to another dealer. She replies back stating that it was confirmed and is on it's way. I ask to see the spec sheet to ensure it meets my requirements and she sent it. So, we now have a vehicle on the way (or so I thought), and it's just a matter of time before we can pick it up. This was hashed out on Wednesday and they said they'd go get it Friday or Monday and needed 1 additional day. They suggest we can pick it up on Wednesday, Sept 6 due to the holiday. I hear nothing for the next few days and didn't require any updates. Kelsey texts on Tuesday saying "Good news, we're going to pick up your vehicle". I am a bit surprised at this because it didn't happen Thursday, Friday or Saturday and it takes a 3rd/4th day to just arrange a pickup. I ask if it will still be ready Wednesday. Kent (Financing) calls me back and says they need some time to do the undercoating etc, so I would be EOD Wednesday at the earliest. I explain to them that I'd rather have them do it properly and not rush it, then let me know when it's ready. By this point, the new vehicle thrill has worn off and I didn't care because I'm so tired of dealing with all the nonsense and being lied to. They, end up delivering the vehicle Thursday Sept 7, 2017 and my first payment came out the next day...that's how long this all took. In the end, I strongly believe that all of this could have been avoided by searching for the vehicle before the customer got upset enough of being told lies, that they showed up to see what was going on. The search takes 10 minutes at best to see what's available as it's a simple inventory system. Kelsey was responsive and helpful, but since she was my interface to the dealer, I figured she could have done a better job of letting me know what was going on and maybe pushed for the search to occur as I followed up. I still have no idea what was done in those first 6 days. Scott was the sales manager(?) I dealt with and was helpful, but also could have kept me in the loop or pressed the search to occur. Most of my interaction was with Kelsey via text. Kent was super helpful and I have zero comments or issues in relation to him. The only reason I proceeded with the deal is because I negotiated a price that was pretty much impossible for other dealers to match (I did approach another dealer to see if they would match the deal and I would cancel with Capital). Unfortunately, they said the price couldn't be matched. So, I continued with the deal and ultimately got free Nav, Sunroof and Black rims on top of the deal I negotiated. There is no question that if I hadn't saved as much as I did, that I would have dropped Capital Dodge in a second and never looked back. More

The Service Department is wonderful We have been going to the service department for 20 years and the staff is always friendly and professional. The work on the cars is always done well We have been going to the service department for 20 years and the staff is always friendly and professional. The work on the cars is always done well and great communication keeping us informed of status. A caring place. Outstanding ! More

Worst dealership ever I went in to speak to someone about fixing my air conditioning and diagnose a yellow light on my jeep and had to show them my extended warranty four t I went in to speak to someone about fixing my air conditioning and diagnose a yellow light on my jeep and had to show them my extended warranty four times! They could not find it in the system! My warranty was about to expire in three weeks and when I brought my jeep in the yellow light was no longer flashing, of course. At that time I also mentioned the air conditioning, They said no problem, your warranty is good until the end of August, when it comes on again just bring it in! So I brought it in two weeks later because the light came in again and they said "sorry, we can't find your extended warranty". They had to call me back hours later to say they found it and said "sorry it expired August 20th". I TOLD THEM I HAD BEEN PRIOR TO THE DATE, and they said no problem I had until the 31st of August! Not only that, they wanted to charge me $89 for the diagnostic of the yellow light and $89 for the diagnostic of the air conditioning! Unreal.... More

sales service I was very pleased by the helpfulness and honesty of Shannon Duncan. Both my wife and I think that she was excellent. You should definately keep her I was very pleased by the helpfulness and honesty of Shannon Duncan. Both my wife and I think that she was excellent. You should definately keep her on your sales team. More