Capital Chrysler Jeep Dodge

WORST SERVICE! Wasn't helpful, didn't do the service that they said they did, wasn't friendly and the Tech over twerked the nuts. I would never recommend anyone here Wasn't helpful, didn't do the service that they said they did, wasn't friendly and the Tech over twerked the nuts. I would never recommend anyone here. More

Cared more about the sale than the customer service The dealership overall was good. Johnny was great, but Tony was short with me and seemed to care more about the sale than providing good customer serv The dealership overall was good. Johnny was great, but Tony was short with me and seemed to care more about the sale than providing good customer service. More

Honest and Caring! Capital Dodge restored my faith in the car industry. I purchased a brand new 500X Fiat at another dealership in Quebec. I had several issues with the Capital Dodge restored my faith in the car industry. I purchased a brand new 500X Fiat at another dealership in Quebec. I had several issues with the car from the very start. The original dealership would give me a very hard time each and every time I called for service. A friend suggested I try Capital Dodge in Kanata. They took the time to listen to me and believe that these issues were indeed real and not "in my mind". Thank you Dana and Shane for your patience and your time dedicated to fixing my car. Thank you, Lucie Desjardins More

No Pressure Professional folks who want to sell vehicles but not at "all cost". Felt comfortable and at ease that the conversation was mutually honest and well i Professional folks who want to sell vehicles but not at "all cost". Felt comfortable and at ease that the conversation was mutually honest and well intentioned. Would like to see them empower their sales staff more. Shannon was doing great but got set aside by higher very quickly (who was professional and very pleasant as well). Would buy from them again. Interesting thing is it was the first car of 8 we had arranged to see that day. Bought it and never saw the other 7. Right vehicle, right sales staff, right price. Thank you Capital Dodge and Shannon. More

Brent continues to be a rock star Let me start by saying that my 2012 Fiat 500 is somewhat of a lemon, and I have the expensive extended warranty which carries me through to 2022. Let me start by saying that my 2012 Fiat 500 is somewhat of a lemon, and I have the expensive extended warranty which carries me through to 2022. That said, Brent always knows how to navigate the system to ensure that my car's ailments fall properly within the warranty and that the $100 deductible is all I pay. In the most recent instance, it was electrical, probably cost a fortune of "dealer dollars" and took weeks. The car rental was very gas inefficient, and so the dealership helped out by waiving even the $100 deductible, thanks to Brent. The dealership and Brent never complain when I bring my car in for extended warranty coverage, and go out of their way, unlike other dealerships, to get me covered under warranty - quite the opposite of the usual "this doesn't fall under the warranty" I've experienced so many time elsewhere. Rock on. More

Honest but amateurish - be vigilant Having bought many new and used cars over the years I'm a little cynical when it comes to car dealerships and usually for good reason. My first de Having bought many new and used cars over the years I'm a little cynical when it comes to car dealerships and usually for good reason. My first dealings with Capital were when I took my Grand Cherokee in for servicing. It actually went extremely well so based on the strength of that first interaction, when they called to remind me of an upcoming requirement, I jumped on the chance to repeat my initial experience. The second time didn't go nearly as well. As I left the dealership after servicing I noticed that my engine light was still on and I also had a running light out. This was a bit of a surprise since they had just done an oil change. I parked the vehicle, went back to service and explained what happened. We booked an appointment for two days away to deal with these two missed things and get my winter tires installed. 2 days later when I went back at 7 AM, I decided to wait rather than head into the office because it was only going to be a couple of hours. At the 5 hour mark I was informed that the tire balancing machine had broken down and no one had bothered to inform me. At this point I had some harsh words to say and was given a loaner so I could salvage the remainder of my work day while the machine was repaired. At the end of the day when back to pick up the car, the steering wheel was dirty and gritty, something I expect from a home mechanic not a dealer. Additionally after some driving it was clear to me that the tires were out of balance. I called and was told to bring the car back for express service to get the tires re-balanced. That's going to happen tomorrow. I brought my son with me during the first service visit and he ended up buying a car. He wanted a black one from the website inventory and was told there were no black models for sale so he bought a blue one instead. On my service visit two days later, when they gave me a loaner to drive it was the very same vehicle (stock #'s matched) my son had been told was not available. When I called the dealership to ask if the loaner I was driving was for sale they said yes. What followed was a couple of days of he said/she said over the availability of the car which as it turns out was in fact available. In the end my son decided to to stick with the blue one rather than risk trying to switch vehicles. It was dark when my son picked up his new car a few days later. At the first stop he made in a brightly lit parking lot on the way home he spotted paint damage on the driver's side quarter panel. He spent two days trying to get someone to talk to him about getting this resolved and then it was Christmas. As of today this is still not resolved. To be fair, they do seem to try hard and appear to be quite honest but the place is a hot sweaty mess to deal with and it's just not a positive experience having to invest so much time and effort into what really should be routine transactions. I've asked for the GM's contact info to discuss. No response so far. Again, it's Christmas so I hope to hear back tomorrow. I'm really on the fence with these guys but if what I'm seeing is representative of how things work, at this point don't see myself buying my next new car here. I may go back for service but just double check everything after every visit. More

Capital City Doage - poor service Very poor service. The service staff was reluctant to answer my questions. When needed to speak to somebody, they kept their conversations and paid no Very poor service. The service staff was reluctant to answer my questions. When needed to speak to somebody, they kept their conversations and paid no attention to me. Won't be there again. More

Exceptional Service - This team know how to retain business 6 months ago I purchased a brand new jeep from Capital Dodge. This week I had an appointment to get my winter tires put on and my summer tires stored 6 months ago I purchased a brand new jeep from Capital Dodge. This week I had an appointment to get my winter tires put on and my summer tires stored for the season (I want to note that storing wheels was not a service I even knew they had, but Wendy made sure to share this with me when I called and booked which I was super happy about). When I was loading my tires into the back of the jeep I flipped up the soft top back window and the plastic window cracked! I was so disappointed, this jeep is less than a year old and a replacement is not cheap. When I was waiting for my winter tires to be installed I was sadly pricing a new back window and the parts and accessories guy, Brian recommended I ask about warranty. So I asked Dana, my Service Dep't guy, who referred me to Kyle, the Service Manager. I was very sceptical that I would receive positive feedback given the nature of problem and inability to prove how the crack happened. Kyle came out and took a look at the window and although he was also super doubtful that they would be able to send the window back as a warranty return, his immediate answer was "we are going to get you a new back window, we are going to help you with this". I know that this was 100% a good will/customer service act and that Capital Dodge will likely absorb this cost because windows are nearly impossible to warranty. In a world where "No" is way more common than "Yes", this blew my mind. I have not received service comparable to what these three gentlemen provided for me this week. Service like this is what makes an impression and forges bonds between customers and the team who are the face of the business. Before this out of this world amazing experience I had no loyalty to any one dealership in the Ottawa Valley, but I will now absolutely continue going back to service my Jeep, and to buy a new one when the time comes. More

New Eco Diesel Ram 1500 owner Shannon was truly amazing! She was excellent! Her professionalism, helpfulness and knowledge were all invaluable in getting me the best deal for my n Shannon was truly amazing! She was excellent! Her professionalism, helpfulness and knowledge were all invaluable in getting me the best deal for my new Ram 1500! And above all her patience was really appreciated (sorry I made you stay after hours, but we did close the deal! lol). I would highly recommend anyone to go see Shannon at Capital Dodge Kanata. More

Shady hidden fees The salesmen were great at capital dodge, not the most friendly but did their job. Not much wiggle room on price, but they had the car that I wanted s The salesmen were great at capital dodge, not the most friendly but did their job. Not much wiggle room on price, but they had the car that I wanted so I bought it. When I got to the finance part of the car I was hit with a bunch of hidden fees... now I’m not naive, I understand admin/registration etc. They charged me to fill up the car, they tried to sell me a $6k insurance policy (without my permission), undercoat fee, tire insurance and the list actually goes on. It wasn’t until I threatened to walk out that he would take off the fees that were “optional”. It was over 13k in hidden costs. He didn’t try and inform me of the costs at all, he simply said sign at the bottom for your new car. I DO NOT RECOMMEND THIS DEALERSHIP!!! They will try to hustle you as soon as they have you locked in. More