Capital Chrysler Jeep Dodge

Excellent service, I received my new car very quickly. Nothing bad to say. Everything was perfect. Would recommend Kelsey. She knows was she’s talking about. service, I received my new car very quickly. Nothing bad to say. Everything was perfect. Would recommend Kelsey. She knows was she’s talking about. More

Tire change and parts question When I was getting my tire changed over I went over to the parts department to ask about wheels and stuff for my car the gentlemen was nice enough but When I was getting my tire changed over I went over to the parts department to ask about wheels and stuff for my car the gentlemen was nice enough but I would of like him to be less on his phone and pay a bit more attention to me. More

Good but could be better I went in to get a trailer brake module installed and my summer tires put on (which they had stored). I had good service. My only complaint is with th I went in to get a trailer brake module installed and my summer tires put on (which they had stored). I had good service. My only complaint is with the amount they charge to store and change the tires, you would think they could at least hose down the wheels. They were filthy from last falls dirt/mud. More

Above and Beyond Although I loved my Patriot, I had been driving it for 8 years and it was time for an upgrade. This isn't the first time I contacted Shannon about th Although I loved my Patriot, I had been driving it for 8 years and it was time for an upgrade. This isn't the first time I contacted Shannon about the decision to change vehicles. In fact, it has taken me two years of working with her to finally bite the bullet. Shannon patiently and expertly guided me through the process and answered my copious questions. Not only that, but when I did narrow it down to the Jeep Cherokee, she brought it to me at work so that I could try it out before finalizing my decision. It was love at first test-drive. I have always been a Jeep girl for as long as I can remember but I have never been a fan of the car buying process. Shannon made it easy for me. She listened to what I wanted and needed. She was able to lead me down the path to finding the right vehicle to suit my needs and really went bat for me to ensure that I stayed on budget (not an easy feat when your client is a princess and wants what she wants). Once I was handed over to Mike, he continued on with the excellent service. He heard what I had to say and understood what was important to me as a consumer. I did not get the sense that I was being "sold" on anything (warranty, rust proofing) etc. but he carefully explained the value and benefits, helping me make the best decision for my purchase in the long run. Thank you Shannon and Mike for making what had the potential of being a stressful and frustrating experience a very smooth and pleasant one. I'll see you in 5-8 years. ;) Jeep 4 Life! More

Awesome customer service Walked in and before I knew we where out on a test drive. Bough our second Jeep Wrangler. Process was so easy that I did not realize it was done till Walked in and before I knew we where out on a test drive. Bough our second Jeep Wrangler. Process was so easy that I did not realize it was done till I was driveing home. More

Disgraceful service how is this business still alive? I have been into capital dodge numerous times since buying my car in May of last year due to horrible noises. It’s a 2016 Dodge Charger. They haven’t I have been into capital dodge numerous times since buying my car in May of last year due to horrible noises. It’s a 2016 Dodge Charger. They haven’t been able to find anything every time. Finally after the advice of someone on the Kanata moms Facebook group I took the car to G & I automotive where I finally got the diagnosis of what was wrong. So I bring the report to Capital and am told “well they aren’t Chrysler/Dodge certified and maybe they aren’t familiar with this type of driveshaft. There is nothing wrong with your car.” So I bring it to a Chrysler dealership and get the same report that G & I provided and then some...so again I return to Capital. Now they’re refusing to fix my car, which is under warranty, and have suggested I don’t return to their dealership because I’m a disgruntled, difficult customer!!! All I wanted was acknowledgment that my car needs repairs and to have the warranty work done. I should not have to inconvenience myself by traveling to a further dealership to get warranty work done because Capital is embarrassed that they were wrong. Sean, Kyle, Ryan and Shane are all staff that I have been dealing with and their treatment towards me after proving them wrong has changed in such a disgraceful manner. They have long crossed the line of professionalism. They need to take their damaged egos, tuck it back inside where it doesn’t effect me and apologize for their comments and behaviour. Capital Dodge should acknowledge the defaults found, and fix my car. I strongly suggest that anyone buying a vehicle also read the post in the Kanata moms group on Facebook because there are many other negative experience stories there as well. There are 117 comments since I posted less then 24 hours ago. I would also suggest Jim read them as well, he should know how his business is truly being run by employees. More

Great no pressure experience with Kelsey Smith. Easy purchase, fair pricing .... Speak to Kelsey Smith for a clear defined deal. She will do her best to hook you up with your vehicle of choice. Th Easy purchase, fair pricing .... Speak to Kelsey Smith for a clear defined deal. She will do her best to hook you up with your vehicle of choice. The Capital Dodge team is friendly and easy to communicate with, from sales to service and parts they are there to cater to your vehicle requirements... More

Service I purchased a 2014 Dodge Dart and I have been very impressed with the service because of one person.Brent Smith has always been very friendly and help I purchased a 2014 Dodge Dart and I have been very impressed with the service because of one person.Brent Smith has always been very friendly and helpful in every way.I would strongly recommend this dealership.Brent goes above and beyond his job expectations to truly satisfy customers.Ryan Rodney is also a very good service agent and he goes to all lengths to satisfy customers.Both these service reps deserve a BIG raise on their salaries.Keep up the great work guys.Signed a very happy customer.Robert Kane. More

Amazing service department I purchased a new Dodge Grand Caravan and have always been impressed with the service because of one person. Ryan Rodney. I have always heard bad stor I purchased a new Dodge Grand Caravan and have always been impressed with the service because of one person. Ryan Rodney. I have always heard bad stories about big dealership service departments but that couldn't be farther from the truth with Ryan and the Capital Dodge service team. Ryan is always willing to help and always honest in his teams diagnosis and repairs. You can buy a new Caravan from any one of many Ottawa Dodge dealers but only one dealership will show you that you made the right choice with Capital Dodge-Ryan and his team take care of you on what important, anyone can sell you a van but it is amazing service that shows you why Capital Dodge service is head and shoulder above any other dealer because of Ryan and his team More

Excellent service Nous avons acheté un Jeep Trailhawk neuf (2018) et nous avons été très satisfait du service que nous avons reçu d'Andréanne, elle répondu à toutes nos Nous avons acheté un Jeep Trailhawk neuf (2018) et nous avons été très satisfait du service que nous avons reçu d'Andréanne, elle répondu à toutes nos questions et s'est assuré de nous livrer le véhicule au moment désiré c'est à dire 2 jours seulement après l'achat. Je recommende Capital Dodge à tous. More