Capital Chrysler Jeep Dodge

Outstanding I have never had a more positive experience purchasing a vehicle before... 2 days!!??!! Service was amazing. Top notch folks would highly recommend to I have never had a more positive experience purchasing a vehicle before... 2 days!!??!! Service was amazing. Top notch folks would highly recommend to snyone shopping for a new vehicle More

New ram truck Today went shopping for a new Ram truck at Capital Dodge for my son we were looking for a quote on a Ram Express so we could shop around. Unfortunatel Today went shopping for a new Ram truck at Capital Dodge for my son we were looking for a quote on a Ram Express so we could shop around. Unfortunately the dealer told us we could NOT get a price in writing unless we bought the truck today. Can someone tell me how does this make sense? So basically they don't want you shopping around? Capital Dodge supposedly the biggest car dealer in sales in Eastern Ontario as per the sales rep!! If you are the biggest dealer in sales and the best price in Eastern Ontario WHY are you so concern if a customer shops your price around ?? Because it's obvious you don't have the best price in town. We encountered the same policy at the one on Bank street last yea (same owner)r. My wife needed a car and got terrible service, So we went to a Toyota dealer and bought a Rav 4. They disclosed the entire cost up front with us and told us feel free to shop around. They didn't waste our time like today. So to everyone looking to buy a Dodge avoid these dealers if you thinking of getting a quote on any vehicles you will be wasting your precious time. Anyway we will continue to shop for a new truck somewhere else. Cheers! Ozzy More

Fantastic service! I 've been having ongoing problems with the start/stop system on my 2015 Jeep Cherokee. They finally were able to fix it. Part of the problem was with I 've been having ongoing problems with the start/stop system on my 2015 Jeep Cherokee. They finally were able to fix it. Part of the problem was with the battery. It was not covered by warranty but Brent and his team replaced this $500.00 battery at no charge! He told me he valued my business and that it was the least they could do since I've dealt with them for so long. Now that's what I call customer service! Keep it up! Luc Vaillancourt More

Easy to deal with, Went Above & Beyond to Meet my Budget Andreanne was fantastic to deal with went above and beyond to find me the car i wanted in a payment that worked for me. I love my new car and this dea Andreanne was fantastic to deal with went above and beyond to find me the car i wanted in a payment that worked for me. I love my new car and this dealership has been great to deal with thus far. Thanks! More

Attentive, organized, friendly Andreanne was great to deal with! She was both friendly and professional as well as very helpful - moving cars out of the showroom so we could test d Andreanne was great to deal with! She was both friendly and professional as well as very helpful - moving cars out of the showroom so we could test drive the actual model we were looking at, and purchased. J’ai aussi bien apprécié pouvoir faire affaire en Français. I am very happy with my cute car. Time to go for a drive! Beau travail et merci Andreanne! More

Easy deal, with respect, met budget I bought a new Jeep Wrangler JL. I wasn't lowballed on my trade-in and I was treated with respect. All in all, a very positive purchasing experience I bought a new Jeep Wrangler JL. I wasn't lowballed on my trade-in and I was treated with respect. All in all, a very positive purchasing experience and I will return to Capital for my next vehicle purchase. More

Sold me a lemon, Shady Repairs, Poor Customer Satisfaction The Jeep Grand Cherokee we bought from Capital Dodge in Kanata, ON is a 2014, so 4 years old now. It has roughly 70,000km on it. In the first few ye The Jeep Grand Cherokee we bought from Capital Dodge in Kanata, ON is a 2014, so 4 years old now. It has roughly 70,000km on it. In the first few years of it's life, it was in several times for warranty repairs: twice to have the head gasket replaced and once to replace the entire transmission. Suffice to say, it was not a quality vehicle from the start. When we got the Jeep, we paid for Winter tires on steel rims and paid for storage on the off seasons. We went one season where we didn't switch to the winters, keeping them in storage. The following winter when we went to have them installed, we were told they couldn't find them (they either lost them, sold them, or an employee stole them). Capital Dodge wasn't willing to do anything about this until my wife posted about the situation on Facebook. Only then did they reach out to replace the tires and rims. Most recently, the key-less entry and push button start began acting up. Key-less entry would stop and the vehicle would not start. Everything else worked fine, including the power locks. The next day, things would work fine. We noted the vehicle had several past recalls, so brought it into Capital Dodge for the recalls on Friday, thinking the current issue might be related to one of the recalls. The problem arose again in the parking lot. I agreed to pay for the ~$90 diagnostic fee and was called later that day to advise it required advanced Diagnostics in the are of $300!! My next update was that they had not found the problem yet and had contacted Jeep engineers to help. The following Monday I got a call and was told that the RF module that controls the key-less entry and push start had loose connectors that were corroded. I was told that these connectors were non-replaceable parts. They had a solution that involved bypassing these connectors and soldering the two wires together. While I was grateful they had a cheaper alternative to buying a new $1500 module, I was dismayed that I would be paying a total of $870.00 for some tests and to solder two wires together. This is a FOUR year old vehicle and under-used for its age. I agreed to the repair. Two days later, I picked up the vehicle with my wife. As we were pulling out of Jeep she flagged me over and told me that the airbag light was on. It had not been on prior to the repairs. She was also getting a message to service the airbag. We also noticed that the washer fluid pump no longer worked. The reservoir had fluid in it, but we could not hear the pump when we tried to activate it. A short while later we called Jeep and told them of the new issues since the repair. An appointment was made for the following day, and we dropped it off that night. We advised the night Fast Lane employee JP that we expected not to be charged. The following afternoon, I received a call from Capital Dodge. I was told that they had tested all of their work and that they hadn't caused the new problems and were waiting for my authorization to proceed (for additional paid diagnostics). I advised them that both new issues were not present until they had worked on my vehicle and that it was obvious they had caused them. I was not willing to pay anything further. I was told that a damaged headlight was likely the cause of the airbag sensor causing the issue (damaged in my garage, not as the result of an accident). When I asked how a broken headlight would make my washer fluid pump stop working too?, he told me that the problem they had fixed with the key-less entry may have migrated. So, the problem I paid them to diagnose and fix wasn't fix...it just moved, or the broken headlight caused it? More likely, the technician that took apart my dash (and God know what else) to diagnose and fix the original problem, inadvertently broke something new. Not a big deal if the problem is caught and fixed. It's a HUGE deal if you expect your customers to pay for the new problems you cause. I was told I was welcome to bring forward proof that they had caused the problem. Proof? How? I wasn't there. I will not spend another penny at this dealership, and I will ensure everyone I know is aware of the horrible service I have received. I feel ripped off on many levels. First, I had a brand new vehicle that was a lemon from day one, and is proving to be just as bad 4 years later. Next, I paid to store winter tires that went missing and were only replaced after a Facebook post. Finally when I do pay for repairs (for issues that shouldn't be happening in a vehicle this young), it returns from the dealership with NEW issues, that they are not willing to fix, claiming it wasn't them and basically that I cant prove it was. They ran three hundred dollars worth of "diagnostics", repaired a faulty wire connection, completed three recalls, but it wasn't something they did.. Well, the only thing that changed between last Friday and today, is that I brought my vehicle in for servicing. Consumers beware. I do not recommend Jeep as a brand and I wholeheartedly condemn the level of service, integrity and customer satisfaction displayed by the service department at Capital Chrysler Jeep Dodge, in Kanata Ontario. More

wonderful sales and service experience Purchasing the vehicle was very easy...salesman was great...basically met the price that I was prepared to pay...all services were performed prior to Purchasing the vehicle was very easy...salesman was great...basically met the price that I was prepared to pay...all services were performed prior to delivery...minor glitch in radio performance after a couple of weeks was handled with speed and reliability...loaner car was provided. Thank you all More

Amazing She was amazing, very professional, her service and support for all my process was superb. Attentive and fast response for all questions. Really an ex She was amazing, very professional, her service and support for all my process was superb. Attentive and fast response for all questions. Really an excellent experience deal with her. More

A pleasant experience with Shannon - Pierre & Pierrette We were very impressed by Shannon's helpful, friendly and attentive response to our wish to purchase a new Jeep. Her positive attitude and "no proble We were very impressed by Shannon's helpful, friendly and attentive response to our wish to purchase a new Jeep. Her positive attitude and "no problem" approach to requests were awesome and professional. She demonstrated her knowledge of the vehicle features and took the time to explain the control functions in detail. Shannon was sympathetic to unfortunate delivery delays and ensured our needs for transportation were met beyond our expectations. Thank you Shannon. More