Capital Chrysler Jeep Dodge

Easy deal, with respect, met budget I bought a new Jeep Wrangler JL. I wasn't lowballed on my trade-in and I was treated with respect. All in all, a very positive purchasing experience I bought a new Jeep Wrangler JL. I wasn't lowballed on my trade-in and I was treated with respect. All in all, a very positive purchasing experience and I will return to Capital for my next vehicle purchase. More

Sold me a lemon, Shady Repairs, Poor Customer Satisfaction The Jeep Grand Cherokee we bought from Capital Dodge in Kanata, ON is a 2014, so 4 years old now. It has roughly 70,000km on it. In the first few ye The Jeep Grand Cherokee we bought from Capital Dodge in Kanata, ON is a 2014, so 4 years old now. It has roughly 70,000km on it. In the first few years of it's life, it was in several times for warranty repairs: twice to have the head gasket replaced and once to replace the entire transmission. Suffice to say, it was not a quality vehicle from the start. When we got the Jeep, we paid for Winter tires on steel rims and paid for storage on the off seasons. We went one season where we didn't switch to the winters, keeping them in storage. The following winter when we went to have them installed, we were told they couldn't find them (they either lost them, sold them, or an employee stole them). Capital Dodge wasn't willing to do anything about this until my wife posted about the situation on Facebook. Only then did they reach out to replace the tires and rims. Most recently, the key-less entry and push button start began acting up. Key-less entry would stop and the vehicle would not start. Everything else worked fine, including the power locks. The next day, things would work fine. We noted the vehicle had several past recalls, so brought it into Capital Dodge for the recalls on Friday, thinking the current issue might be related to one of the recalls. The problem arose again in the parking lot. I agreed to pay for the ~$90 diagnostic fee and was called later that day to advise it required advanced Diagnostics in the are of $300!! My next update was that they had not found the problem yet and had contacted Jeep engineers to help. The following Monday I got a call and was told that the RF module that controls the key-less entry and push start had loose connectors that were corroded. I was told that these connectors were non-replaceable parts. They had a solution that involved bypassing these connectors and soldering the two wires together. While I was grateful they had a cheaper alternative to buying a new $1500 module, I was dismayed that I would be paying a total of $870.00 for some tests and to solder two wires together. This is a FOUR year old vehicle and under-used for its age. I agreed to the repair. Two days later, I picked up the vehicle with my wife. As we were pulling out of Jeep she flagged me over and told me that the airbag light was on. It had not been on prior to the repairs. She was also getting a message to service the airbag. We also noticed that the washer fluid pump no longer worked. The reservoir had fluid in it, but we could not hear the pump when we tried to activate it. A short while later we called Jeep and told them of the new issues since the repair. An appointment was made for the following day, and we dropped it off that night. We advised the night Fast Lane employee JP that we expected not to be charged. The following afternoon, I received a call from Capital Dodge. I was told that they had tested all of their work and that they hadn't caused the new problems and were waiting for my authorization to proceed (for additional paid diagnostics). I advised them that both new issues were not present until they had worked on my vehicle and that it was obvious they had caused them. I was not willing to pay anything further. I was told that a damaged headlight was likely the cause of the airbag sensor causing the issue (damaged in my garage, not as the result of an accident). When I asked how a broken headlight would make my washer fluid pump stop working too?, he told me that the problem they had fixed with the key-less entry may have migrated. So, the problem I paid them to diagnose and fix wasn't fix...it just moved, or the broken headlight caused it? More likely, the technician that took apart my dash (and God know what else) to diagnose and fix the original problem, inadvertently broke something new. Not a big deal if the problem is caught and fixed. It's a HUGE deal if you expect your customers to pay for the new problems you cause. I was told I was welcome to bring forward proof that they had caused the problem. Proof? How? I wasn't there. I will not spend another penny at this dealership, and I will ensure everyone I know is aware of the horrible service I have received. I feel ripped off on many levels. First, I had a brand new vehicle that was a lemon from day one, and is proving to be just as bad 4 years later. Next, I paid to store winter tires that went missing and were only replaced after a Facebook post. Finally when I do pay for repairs (for issues that shouldn't be happening in a vehicle this young), it returns from the dealership with NEW issues, that they are not willing to fix, claiming it wasn't them and basically that I cant prove it was. They ran three hundred dollars worth of "diagnostics", repaired a faulty wire connection, completed three recalls, but it wasn't something they did.. Well, the only thing that changed between last Friday and today, is that I brought my vehicle in for servicing. Consumers beware. I do not recommend Jeep as a brand and I wholeheartedly condemn the level of service, integrity and customer satisfaction displayed by the service department at Capital Chrysler Jeep Dodge, in Kanata Ontario. More

wonderful sales and service experience Purchasing the vehicle was very easy...salesman was great...basically met the price that I was prepared to pay...all services were performed prior to Purchasing the vehicle was very easy...salesman was great...basically met the price that I was prepared to pay...all services were performed prior to delivery...minor glitch in radio performance after a couple of weeks was handled with speed and reliability...loaner car was provided. Thank you all More

Amazing She was amazing, very professional, her service and support for all my process was superb. Attentive and fast response for all questions. Really an ex She was amazing, very professional, her service and support for all my process was superb. Attentive and fast response for all questions. Really an excellent experience deal with her. More

A pleasant experience with Shannon - Pierre & Pierrette We were very impressed by Shannon's helpful, friendly and attentive response to our wish to purchase a new Jeep. Her positive attitude and "no proble We were very impressed by Shannon's helpful, friendly and attentive response to our wish to purchase a new Jeep. Her positive attitude and "no problem" approach to requests were awesome and professional. She demonstrated her knowledge of the vehicle features and took the time to explain the control functions in detail. Shannon was sympathetic to unfortunate delivery delays and ensured our needs for transportation were met beyond our expectations. Thank you Shannon. More

Buying a new vechicle Shannon is absolutely fantastic. I went in knowing the which Jeep I wanted. There was no pressure or upselling. She got me an amazing deal and helped Shannon is absolutely fantastic. I went in knowing the which Jeep I wanted. There was no pressure or upselling. She got me an amazing deal and helped out each step of the way. In my 20 years of buying cars this was by far my best experience. I would highly recommend Shannon. Kent in finance is super friendly and helpful. He definitely helped make this experience simple and enjoyable! More

Pleasure to work with , delivered o time, no hidden costs Experience was great , not the first time BUT the second time too. Fast and efficient. Staff is outstanding would recommend to anyone Kelsey always Experience was great , not the first time BUT the second time too. Fast and efficient. Staff is outstanding would recommend to anyone Kelsey always kept me informed More

Snatching defeat from the jaws of victory I took a vehicle in to have winter tires put on and sat for several hours after initially being told it would take an hour. Their tire balancing mach I took a vehicle in to have winter tires put on and sat for several hours after initially being told it would take an hour. Their tire balancing machine had broken and instead of simply admitting that it was broken they went full Seinfeld on me and kept telling me "just a little bit longer". Eventually they admitted that the machine had broken several hours earlier and they were waiting for it to be repaired. At this point they offered me a loaner because I was livid. Had they just been straight with me from the get go I would have left the car there and headed into work, no hard feelings. Equipment breaks. Nobody wants to be "that" customer which is why I stuck around so long when I should have just left at the first sign of trouble, and to be fair, personality-wise the service counter guys are great, but I'm there to get a car fixed not be entertained.. Their location is VERY convenient for me so I did give them a couple more chances and even talked a family member into buying a car from them (that went comically badly) but both service and sales really are a bit of a greasy car dealer cliche when it comes to honesty so no I wouldn't go back or recommend them to anyone else. Stereotypes aside, 90% of our interactions with car dealerships are positive and we've done much better elsewhere buying cars and getting them serviced. Disappointing but it is what it is. More

Great sales team Kelsey is the first person that I saw when I walked through the door. She was so approachable and friendly. She made me feel like she had my best inte Kelsey is the first person that I saw when I walked through the door. She was so approachable and friendly. She made me feel like she had my best interest in mind. I enjoyed the demo ride and the golf cart ride. Great personality and great sense of humor. I will never forget the line, “I’ll give you $500.00 if you leave your rust bucket trade-in at home”. Never laughed so hard. Thank you for the Starbucks card, Kelsey. You deserve an A+ 👍 Love my new Jeep Cherokee Trailhawk 2018, thanks to Kelsey! More

best ever I have purchased cars/SUVs from Audi (4), Mercedes (2) and BMW (2) but buying my Grand Cherokee was by far the best buying experience ever...best SUV I have purchased cars/SUVs from Audi (4), Mercedes (2) and BMW (2) but buying my Grand Cherokee was by far the best buying experience ever...best SUV ever, and best sales process ever, not to mention very competitive pricing. You run a great business Jim, thanks. More