Capital Chrysler Jeep Dodge

Great service department We needed to get a lot of work done on our 2003 PT Cruiser Turbo and couldn't be happier with the results. Brent was a pleasure to deal with and knew We needed to get a lot of work done on our 2003 PT Cruiser Turbo and couldn't be happier with the results. Brent was a pleasure to deal with and knew what he was doing. Parts had to be special ordered (tie-rod, right-front axle, rear shocks). When the parts arrived, the car was brought in and the work was finished in less than one day with very reasonable labour costs. I will be telling all my friends. More

Scott seems to really enjoy making customers happy. Shopped around for a 2019 JEEP and was getting the run around from another dealership in Ottawa. Was giving up hope of finding a Jeep I could afford. Shopped around for a 2019 JEEP and was getting the run around from another dealership in Ottawa. Was giving up hope of finding a Jeep I could afford. Before giving up I decided to walk into CAPITAL DODGE because I was near Kanata. Was asked what I could afford and what I was looking for, before anything else. I liked the straight forwardness. I felt ZERO pressure and enjoyed my conversation about cars etc. I told him I had a meeting to go to and I would come back in 3 hours. Scott (SALES MANAGER) said leave it with me. When you come back I will say "Yay, or nay" ...plain and simple. The other dealership told me my budget was 2 low. I went in to the other dealership 3 times in 2 weeks, and only heard sorry can't budge. When I went back 3 hours later to Capital Dodge, scott said if you are ready to sign we HAPPY to do the deal! I was shocked. No fuse, No pressure, No B.S. , no back and forth. Just YEP, its on the table if you want. I Signed the papers with a huge smile on my face. Only regret is I wasted 2 weeks looking at another dealer. Wish buying a car was always that easy!!!! If you sell cars go visit and watch Scott, its easy peasy lemon squeeze. Truly felt that "If Scott could He would!" Definitely recommend and will be shopping for future cars from him! I like how they weren't finding customers from there cars, Scott seems to rather find cars for his customers! BIG difference! I get my new JEEP tommorow!!!! And feel great about it. More

Fantastic Customer Service! Dealt with this awesome dealership on 4 separate transactions in the past 2 years. Each time I received the best possible customer service from all th Dealt with this awesome dealership on 4 separate transactions in the past 2 years. Each time I received the best possible customer service from all the excellent staff at Capital Dodge. The fact that I kept coming back is a testament to the great professionalism they provided with great integrity!!! Special thanks to Josh Ovington for the great customer service!!!!!! Always a pleasure! More

Fast and Friendly Service - Great Experience! Kaitlyn Leighton was very friendly and expedient. The service was fast and the waiting area comfortable. The little kitchen was great too as I enjoy Kaitlyn Leighton was very friendly and expedient. The service was fast and the waiting area comfortable. The little kitchen was great too as I enjoyed a Vietnamese sub while waiting :) thanks, Mark More

Amazing experience and follow through with first service. I just wanted to say how happy I was with Scott Hamilton and his team. I was a fussy customer and had a list of need to haves, that he took the time t I just wanted to say how happy I was with Scott Hamilton and his team. I was a fussy customer and had a list of need to haves, that he took the time to understand and execute. He was there every step of the way and he as also I huge help when I came back for the first time earlier today. Everything he promised, he followed through with. It was the best experience I have had in the car industry thus far and I appreciate the pet sale and after sale service!! Awesome job!!! I highly recommend this dealership and team!! More

Very good, relaxing The staff was very friendly and was not pressyinto buying the truck I wanted.? Gave me a lot a different choices on the Best Buy for the money I wante The staff was very friendly and was not pressyinto buying the truck I wanted.? Gave me a lot a different choices on the Best Buy for the money I wanted to spend, More

Watch out, avoid if you can! We had gone in a few months back and had a great chat with he sales person. When we were ready to buy we came back and started the process. We thought We had gone in a few months back and had a great chat with he sales person. When we were ready to buy we came back and started the process. We thought everything was fine, when it came to the numbers we knew something was off. We asked repeatedly what the difference was and was told it was the sticker price plus taxes and licensing then the cost of financing. We asked again and Scott came over to say “we are a high volume dealer and we don’t need your business, the numbers are strictly taxes, licensing and financing.” We said ok. And trusted their word. Surprisingly... after we “agreed” and signed the offer on the bill of sale... surprise! Admin fees! When we asked about this again, they said we couldn’t back out as we had signed the deal. We did agree to the number, I don’t dispute that. But they didn’t tell us about fees, even when we asked about it. This place was all smoke and mirrors, their financing manager was passive aggressive, she would say things like “oh... that’s a mistake, you should take the rust proofing, I guess you’re just a gambler...” or upon delivery there was an issue... which we were told would get fixed, only to be told a week later “that’s why you get our gift of a paint pen”... don’t go here. They weren’t honest and you’re really just a “number” they don’t need your business. Don’t believe me? Ask Scott. More

Great Purchase Experience with Andreanne and Capital Dodge After being frustrated with the pressure at other dealerships, I decided to book a test drive of a Jeep at Capital Dodge. When I arrived, I had the pl After being frustrated with the pressure at other dealerships, I decided to book a test drive of a Jeep at Capital Dodge. When I arrived, I had the pleasure of working with Andreanne to find a vehicle of which we narrowed down to a couple of Jeeps. Took some test drives and my time to evaluate and then it was time to talk business. During this process, at no point did I feel any pressure. Andreanne's goal was not to sell me something but to make me a happy customer. She was very pleasant and professional and made this an enjoyable experience. I was not planning to make a purchase on that day but I did end up purchasing a new 2018 Jeep Grand Cherokee (Altitude) which I am very happy with. More

Told I am on my own for an urgent repair I purchased a 2015 eco diesel in 2016 from Capital Dodge. This morning I had my driver's side brake caliper seize solid and when I called in to the se I purchased a 2015 eco diesel in 2016 from Capital Dodge. This morning I had my driver's side brake caliper seize solid and when I called in to the service department to try and get some assistance I was told only if I had purchased an extended warranty I would be able to get a tow. I was given a name of a local tow company and told I was basically on my own. If it was possible to give less than one star I would. More

Urgent repair handled quickly and efficiently During the recent cold snap of -25 Celsius on Saturday the check engine light and electronic throttle control warning light came on in my 2018 Ram 150 During the recent cold snap of -25 Celsius on Saturday the check engine light and electronic throttle control warning light came on in my 2018 Ram 1500 Eco Diesel. Fortunately I was very close to the dealership and went directly there. Although the repair couldn't be done immediately I was provided with a loaner and the repair was completed by 10:30 Monday morning. My service advisor, Brent, is very knowledgeable and customer oriented. Although it's never fun to have your vehicle require urgent service, it couldn't have been handled better. Thank-you Brent, Sean and the service staff at Capital Chrysler in Ottawa and Sean Russett. More