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Capital Chrysler Jeep Dodge
Ottawa, ON
1,160 Reviews
Capital Dodge has been serving the community of Ottawa and surrounding areas for over 60 years. We have a proud history of delivering excellent service and quality care to each and every one of our valuable customers. Thank you for allowing us to earn your trust and keep it over the past decades. We look forward to another 60 years of serving you in our new dealership located at the Palladium Autopark next to Canadian Tire Centre. We have made it possible to give our customers even more service in this new state of the art facility.
We are committed to being involved in the community, through participation in charities, hockey teams, and also the United Way. We are here for YOU and your family to make sure you’re completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,160 reviews
May 25, 2019
Service Paul is great to deal with, honest and caring, 2 big things that you don't see very often anymore. Paul will go the extra mile to make sure you are lo Paul is great to deal with, honest and caring, 2 big things that you don't see very often anymore. Paul will go the extra mile to make sure you are looked after. Thanks for the attention to detail Paul. Ten Stars ?????????? More
by joey
Employees Worked With
Paul in service
May 14, 2019
dealer review Very pleasant experience. Salesman was very personable with excellent vehicle knowledge. Really impressed with the balloon atmosphere. It really b Very pleasant experience. Salesman was very personable with excellent vehicle knowledge. Really impressed with the balloon atmosphere. It really brings out a positive and enjoyable experience at this Dealership. Great experience and will recommend this Dealer and salesman to others. More
by ram
May 10, 2019
Thank You Shane Lord took the time out of his day to discuss some solutions to try and fix my 4x4 problem. He offered for me to even stop by and he would take a Shane Lord took the time out of his day to discuss some solutions to try and fix my 4x4 problem. He offered for me to even stop by and he would take a quick look, it makes me very happy that there is still good people out there to offer help when your stuck in a bad situation. Capital is lucky to have you. I would recommend this service department as the customer service was excellent and really showed how you care about customers. I'm not even a full time customer and he offered to help! Thank you very much!! More
by Jeep123
Employees Worked With
Shane Lord
May 08, 2019
Tire CHange My husband and I were in this morning, ( May 8, 2019) to have out winter tires changed over. The service rep told us 2;2.5 hours. We had booked the a My husband and I were in this morning, ( May 8, 2019) to have out winter tires changed over. The service rep told us 2;2.5 hours. We had booked the appointment in advance and we were there for 4 hours. Needless to say, they gave no expplanation as to why it took so long, yes they were busy when we arrivced. but it still should not take 4 hours just to change over winter tires. Not impressed. More
by rebakane56
Employees Worked With
April 26, 2019
Not very impressed At first my experiance was great. Sales person was very helpful finding vehicles that fit my needs and budget. He found the perfect match and we agree At first my experiance was great. Sales person was very helpful finding vehicles that fit my needs and budget. He found the perfect match and we agreed on the deal, this is where things went downhill. After putting a deposit on the vehicle and signing a purchase agreement I left feeling excited about this new purchase. However after almost 3 weeks without even a phone call I requested my deposit back and was treated very poorly during this process. More
by Thomas33
April 15, 2019
A completely surprising experience! From the moment we entered the building we knew we were dealing with honest experienced personnel... Andreanne Budd is one of the most knowledgeable From the moment we entered the building we knew we were dealing with honest experienced personnel... Andreanne Budd is one of the most knowledgeable Fiat sales people we have ever met...Having owned 2 Fiats already, it was refreshing to chat with her. Excellent customer service, personable, and honest! Just a pleasure to deal with. Ken Murdoch was excellent to deal with too...not pushing maintenance plans but rather explaining the pros and cons of the investment. And finally Brian in parts...another informative and genuine individual. All in all although I live downtown, I'll head to Kanata for service on my Fiat because of my experience thus far at this dealership. Many thanks to all!! More
by Maureen & Barry
April 13, 2019
Ram Fluff deffiantly not ram tough! I bought a 2017 Dodge Ram 1500 ECO Diesel at the year end in December. I have been there three times for Service issues and the service was terrible. I bought a 2017 Dodge Ram 1500 ECO Diesel at the year end in December. I have been there three times for Service issues and the service was terrible. When the truck was sold to me in December they never told me it needed a bra so as not freeze the air intakes which it did and they tried to charge me for the repair.. Jokers The second time leaving work on a wet day and the truck started excelerating with my foot not even on the gas peddle. I made the corner and a red lighting bolt and some warning instructions came up on dash consol the truck was limpiming in the intersection. i just stopped in the middle of the intersection jumped out to see if something was stuck on gas peddle nothing. I called write away and they told me to drive it in to the service centre which I did not knowing if the peddle was going to stick again or leave me stranded.( They hooked up something to it and said they could not see anything wrong and sent me on my way saying it was my floor mats.) The latest issue with my DODGE RAM 1500 4x4 FLUFF! Driving home very recently in a Spring snow fall and the roads have the usual Ontario amount of slush and snow wet condition and the truck hit some slush crossing over into the next lane and the truck just went into limp mode RED Lighting bolts and a detailed message telling me not to turn off truck until I reach a safe destination.The truck will not go over 90klm/hr. I get to a safe location and turn off truck to see if it will reset and it does not. The key is stuck in the ignition and I now need a tow for my 40 000 k on it DoDge Ram4x4 fluff. The truck gets towed and the Tow truck driver tells me there is a plastic wire harness that has been unplugged. I said leave it for the service guys to look at it has the extended warranty. They servic Tech calls the next day and says the wire harness to the transmission has been damaged and 3 pins were bent and the cost of the repair is $474.00 and not under warranty because it was hit with foreign matter. It was hit with snow and slush we live in Ontario and we get lots of it hence the 4x4 truck.I asked why is there a plastic wire harness exposed to the elements in the first place. I was told by the Service tech and the service manager they are all like that. They would not budge on the warranty claim even with pictures the harness is exposed to the elements and there fix was to put plastic wire ties to hold it in place and charged me $474.00 The best part is the service Manager telling me that it can happen at any time and I have kids and my wife drives this vehicle as well. These Trucks are DODGE RAM FLUFF !! You can’t drive them in winter they have way to many exposed electrical connections and they will not help you with warranty (crooks).. I hope you learn from my mistake and buy from a more reputable dealership and for your own safety stay away from the DODGE Ram 1500 4x4 trucks ( Ram Tough lol...more like Ram fluff) More
by HERM
Employees Worked With
April 11, 2019
Professional, personal and friendly service. Professional: the employee had perfect knowledge of the solution to the problem Personal: I always felt he was dealing with me (and not with many peo Professional: the employee had perfect knowledge of the solution to the problem Personal: I always felt he was dealing with me (and not with many people at the same time). Friendly: I felt comfortable and respected. Excellent service! More
by Jacques
Employees Worked With
April 08, 2019
No work during appointment, no update Full day appointment made far in advance, notified at end of day that they had not started work and would need it another day. No calls through the da Full day appointment made far in advance, notified at end of day that they had not started work and would need it another day. No calls through the day to update. Actually called me by accident looking for someone else, at which point I asked about my vehicle. Two full time working parents can't afford to have their primary vehicle for driving children gone for multiple days - I took time from work for this day already that was wasted. This was told to the staff but didn't seem to matter. Not recommended for anyone trying to manage having a life around their car service appointments. More
by Nothanks
Employees Worked With
April 04, 2019
Selecting a new vehicle Josh was very helpful, knowledgeable, and personable when we visited Capital Dodge to buy a new vehicle. He listened to what we wanted in a new purc Josh was very helpful, knowledgeable, and personable when we visited Capital Dodge to buy a new vehicle. He listened to what we wanted in a new purchase. More
by Dorrys ride
