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Capital Chrysler Jeep Dodge

Ottawa, ON

3.9
1,160 Reviews
Capital Dodge has been serving the community of Ottawa and surrounding areas for over 60 years. We have a proud history of delivering excellent service and quality care to each and every one of our valuable customers. Thank you for allowing us to earn your trust and keep it over the past decades. We look forward to another 60 years of serving you in our new dealership located at the Palladium Autopark next to Canadian Tire Centre. We have made it possible to give our customers even more service in this new state of the art facility. We are committed to being involved in the community, through participation in charities, hockey teams, and also the United Way. We are here for YOU and your family to make sure you’re completely satisfied.
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2500 Palladium Dr #1200

Ottawa, ON

K2V 1E2

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Showing 1,160 reviews

December 09, 2019

Sales and Finace Deptment Mark Skaff in Finance was so wonderful. I came close to walking away from the deal because of another finance person I started with who lied to me and More

by Kathrynchargerowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy Xing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike S
November 22, 2019

Showed up at the end of the day for an oil change. Ryan fit me and the truck was ready to go in no time. Always appreciate the great service. More

by shelley
Recommend Dealer
Yes
Employees Worked With
Ryan Rodney
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2019

Worst experience EVER. Sir your new Truck will be ready Worst experience EVER. Sir your new Truck will be ready Monday. Arrive to dealership ready to roll home. The paperwork wasn’t ready,No instructions More

by Caber74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh Ovington
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike S
October 08, 2019

Thank you Ryan! Ryan is a very nice guy who understands what costumer’s needs! He is very patient with costumers and in explaining what’s happening to the repair of More

by Z
Recommend Dealer
Yes
Employees Worked With
Ryan Rodney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2019 -

Capital Chrysler Jeep Dodge responded

Thanks for taking the time to leave a review Z. We take great pride in making sure our clientele are well looked after and Ryan is no exception! Look forward to seeing you again. -The Capital Team

October 04, 2019

Excellent staff, follow up!, My dealing with Capital Dodge was excellent. The staff, especially Mr Eddie Nyanda and Mme. Andreanne Budd where both very professional. All my questi More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andreanne Budd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Karnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Nyanda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2019 -

Capital Chrysler Jeep Dodge responded

Thanks for leaving an awesome review Rob! We appreciate you and look forward to seeing you again! -The Capital Team

September 17, 2019

2018 compass sale Great service, my car salesman was Qusai and he made the deal smooth and effortless. I traded my BMW X1 and got a great exchange for a 2018 compass. T More

by Lindsay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Qusai
Sep 30, 2019 -

Capital Chrysler Jeep Dodge responded

Thanks for the awesome feedback! We are so happy you were so well looked after and wish you lots of happy travels in your BMW X1! -The Capital Team

September 11, 2019

Taken Advantage My wife attempted to find her dream car only to find a nightmare. She was told to put a deposit to hold her vehicle until I was able to get in town to More

by Tres Qualls
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sean Russett
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Rodney
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Zacconi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stuart
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2019 -

Capital Chrysler Jeep Dodge responded

Hi Courtney Courchesne & Tres Quall, We are sorry to hear about your recent experience with the 2018 Dodge Durango here at Capital Dodge. We take great pride in offering our customers quality vehicles at great prices. As per your statement, we did give you an extra discount on the Durango and agreed to all of Courtney’s terms for financing, interest rates and payments. The deposit that was applied to the purchase was a downpayment, part of your $10,500 down. You also wanted the payments to come out of your bank account on a certain date, which we changed on the bill of sale as per your request. Also, we did repair the damaged LED Race Track Taillamp on the Durango with zero charges and we were happy to offer you a no charge rental vehicle. All of our vehicles that are purchased from the auction or that are trades are fully inspected by one of our certified technicians. We take pictures of all the pre-owned vehicles and have pictures of the Durango showing no damage when we were selling it. Yes, we can agree that there is now damage on it, whether it was caused by you or someone else, there is definitely now damage under the lower bumper. As per the detail on the inside of the vehicle, if you would like to reschedule an appointment to have it re-detailed on the interior, please feel free to reach our service department and they will setup a time that is convenient for you and at no charge. Our store policy is to take a deposit to finalize your purchase, have our customers sign a purchase agreement, initialize the bank paperwork and this secures the vehicle for the customer so no one else drives it. Then we proceed with getting it ready for delivery to our customers (safety inspection, detailing, licensing, etc) in a timely fashion. Unfortunately we don’t take deposits to hold vehicles, only to secure a customers vehicle purchase. We have a long standing relationship with our customers here in Ottawa, and have been helping customers for over 60 years. Some people put down a deposit to purchase a vehicle and then we refund it back to them when they come in to pick up their new vehicle. You decided that you wanted to keep your deposit as a downpayment to help reduce your payments on the purchase. Yes we realize that you are out of town, down in Texas working, and Courtney was the primary purchaser and financer on the deal. You negotiated with Scott, one of our former co-workers, who was also happy to help you with your purchase of the 2018 Dodge Durango. We appreciate your business and are always happy to assist in servicing and maintaining your vehicle in excellent condition here at Capital Dodge. Thank you, Jon Buckley Sales Manager Capital Dodge

August 19, 2019

Excellent sales staff Everyone at Capital dodge took care of us through the process of buying my Dodge Charger. From our sales rep to the finance team and the accessories d More

by Alman2419
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andreanne Budd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Ouellette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassandra , Mike S
Sep 30, 2019 -

Capital Chrysler Jeep Dodge responded

We hope you have a blast in your new Charger!! -The Capital Team

August 10, 2019

Sell the automobile, yet do not carry the parts! So here we are they sell Fiats, yet do not carry the parts and say you have to purchase them up front. Why should we pay for the parts up front, we a More

by Deb & Don
Customer Service
Recommend Dealer
No
Employees Worked With
Other Employees : Eric
May 28, 2019

Great job looking after us! Hello, I wish to flag the excellent service beyond duty received from Ryan Rodney. A few weeks ago we had our Dodge Journey serviced in your shop, C More

by Lucien
Recommend Dealer
Yes
Employees Worked With
Ryan Rodney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2019 -

Capital Chrysler Jeep Dodge responded

Hi Lucien, Ryan is truly an asset to our team and a shining example of great customer service. I am glad he was able to help you out. Thank you for the positive feedback. Kyle McColl Service Manager

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