Capital Chrysler Jeep Dodge

Unbelievably poor customer service and technical service from this place. 2 year old vehicle that their techs cannot seem to fix after 20+ visits and now that we are out of warranty we are being told it is from this place. 2 year old vehicle that their techs cannot seem to fix after 20+ visits and now that we are out of warranty we are being told it is not their problem anymore, even though the problem has never been resolved. And now the GM, Andrew, (who has been MIA throughout the MANY MANY MANY issues in the last 2 years) is trying to sell us a different vehicle for more money as the resolution. The kicker is they wont give us as much for our current vehicle because it is broken... but it is broken because they cant figure out how to fix it. Wouldn't you think after changing the same part 3 times, and the front end twice, you should look into it a little further instead of just continuously changing the same thing over and over?? Was it being done to run out our warranty so they didn't have to deal with it anymore? Make it make sense. We are no longer willing to go in circles with these people so we will be back in tomorrow to discuss it further and if it is not resolved to our satisfaction we will be getting a lawyer involved. We have spent more money on repairs at different mechanic shops to a brand new in-warranty truck due to their incompetence and we cannot let this go. Just want to give anyone out there a little preview of what dealing with this specific dealership entails. More

Service Manager, Kyle McColl, speaks and acts in condescending manner when providing explanation as to how my windshield cracked during the time my vehicle was in for a battery replacement. condescending manner when providing explanation as to how my windshield cracked during the time my vehicle was in for a battery replacement. More

Great friendly service! Eddy (Edmon Nyanda) was a joy to work with and we love our new truck. Eddy (Edmon Nyanda) was a joy to work with and we love our new truck. More

Save yourself time and money; as well as stress and DO NOT visit this dealership. I have never in my life witnessed such unprofessionalism, lack of communication, greed, and dishonesty. Sales people NOT visit this dealership. I have never in my life witnessed such unprofessionalism, lack of communication, greed, and dishonesty. Sales people are inconsiderate, talk down to people and are not understanding to clients needs and wants. They may have a large inventory, but please visit other dealerships first; and hopefully you can avoid this dealership in its entirety. More

Great service! Eddie was super helpful and very honest with the questions I had. The dealership was willing to work with me to ensure that I got the vehicle I wante Eddie was super helpful and very honest with the questions I had. The dealership was willing to work with me to ensure that I got the vehicle I wanted. I would highly recommend asking for Eddie if you are going to buy a vehicle from capital dodge. More

Team was amazing with trouble shooting an issues and got the problem solved. Thanks so much the problem solved. Thanks so much More

Service department and service manager were easy to deal with, friendly and went above and beyond to make sure vehicle was repaired. Was always kept up to date from the advisor on what repairs were needed with, friendly and went above and beyond to make sure vehicle was repaired. Was always kept up to date from the advisor on what repairs were needed More

Excellent technical service! Quick! Wonderful customer service! Everything has been done much better than I had expected! Absolutely awesome! Quick! Wonderful customer service! Everything has been done much better than I had expected! Absolutely awesome! More

Great service. Good deal. Great staff (Eddie, Mike, Chris, and the mechanic). Enjoyed the experience including the free lunch at your small Bistro Good deal. Great staff (Eddie, Mike, Chris, and the mechanic). Enjoyed the experience including the free lunch at your small Bistro More