Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capital Chrysler Jeep Dodge
Ottawa, ON
1,159 Reviews
Capital Dodge has been serving the community of Ottawa and surrounding areas for over 60 years. We have a proud history of delivering excellent service and quality care to each and every one of our valuable customers. Thank you for allowing us to earn your trust and keep it over the past decades. We look forward to another 60 years of serving you in our new dealership located at the Palladium Autopark next to Canadian Tire Centre. We have made it possible to give our customers even more service in this new state of the art facility.
We are committed to being involved in the community, through participation in charities, hockey teams, and also the United Way. We are here for YOU and your family to make sure you’re completely satisfied.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,159 reviews
October 21, 2014
Very relaxing and no pressure First time dealing with Capital Dodge. Experience was excellent and sales associate was very informative and relaxing to deal with. I would buy from First time dealing with Capital Dodge. Experience was excellent and sales associate was very informative and relaxing to deal with. I would buy from Capital Dodge again in the future. More
by Heat1960
Employees Worked With
October 21, 2014
Satisfied used car customer We recently bought a 2011 Dodge Nitro at Capital Dodge. I was worried about the 'check engine' light coming on shortly after the purchase. I was expec We recently bought a 2011 Dodge Nitro at Capital Dodge. I was worried about the 'check engine' light coming on shortly after the purchase. I was expecting to have to fight to have this fixed. To my astonishment, they fixed it free of charge under the 30-day used car warranty without any argument. I also raised the issue of a split boot on a ball joint. The ball joint was still fine, but with the boot not protecting it anymore, it was a matter of time before it became defective. Ryan Rodney did not make any promise, but he managed to have it approved to be replaced under warranty (actually the whole control arm), even after the 30-day warranty as we could not find a mutually acceptable appointment time to have it fixed before the end of the 30-day warranty. I had to pay for the wheel alignment though. No question that we will be back to see Rodney at Capital Dodge for servicing our Nitro in the future. More
by lotusgagne
Employees Worked With
October 20, 2014
New Jeep Wrangler Purchase I purchased my new Jeep Wrangler from Sean Lee last month and am thoroughly enjoying my purchase. Sean was very Professional and friendly during all a I purchased my new Jeep Wrangler from Sean Lee last month and am thoroughly enjoying my purchase. Sean was very Professional and friendly during all aspects of my purchase, and I would highly recommend him should you be looking for a vehicle. More
by neil.robertson.98837
October 17, 2014
Prompt, Friendly and Knowledgeable Sean Lee at sales is an excellent person to deal with and the reason our deal went through, Kyle at service is very knowledgeable and helpful, Ramin Sean Lee at sales is an excellent person to deal with and the reason our deal went through, Kyle at service is very knowledgeable and helpful, Ramin in Management level is also friendly and prompt. More
by rjkabir2003
Employees Worked With
October 15, 2014
If you work in Ottawa and live in Kanata don't go there Their shuttle service policy is that they only go East of the 416/417 split after 9 am, so if you need service and need to be at work before 9:30, bri Their shuttle service policy is that they only go East of the 416/417 split after 9 am, so if you need service and need to be at work before 9:30, bring it some where else. More
by chezaj
Employees Worked With
Service Department
October 09, 2014
Good customer service When I picked up my truck there was a scratch on it. They set up a date for it to be fixed and set me up with a rental car for the day. Very pleas When I picked up my truck there was a scratch on it. They set up a date for it to be fixed and set me up with a rental car for the day. Very pleased with the service I received. More
by joe.muldoon.9
Employees Worked With
Mike LeBlanc
October 04, 2014
Shannon Duncan Just purchased a Dodge Journey through Shannon Duncan and was very impressed with the whole experience at Capital Dodge. Would definitely recommend th Just purchased a Dodge Journey through Shannon Duncan and was very impressed with the whole experience at Capital Dodge. Would definitely recommend this dealership and Shannon Duncan as a sales rep :) More
by tara.boyce.5
Employees Worked With
Shannon Duncan
October 03, 2014
Poor Customer Service and Sub Par Quality for Repairs My husband and I bought a new RAM from this dealership with a slight defect in the door. A condition of the sale was that the door was to be replaced, My husband and I bought a new RAM from this dealership with a slight defect in the door. A condition of the sale was that the door was to be replaced, not repaired. The truck came back and the door was not replaced but rather repaired AND part of the car was repainted (not part of the deal and not disclosed), and it was not painted well. There were grains that looked like trapped dust particles in under the paint. My husband called the supplier in charge of repairs and when asked about the trapped grains her response was "Capital Dodge wanted it back before Saturday so we didn't have time to polish out the rough spots". This was after I had told the sales rep not to rush it and that we did not have to have it by the Saturday. So we sent it back for the door to be replaced. Two weeks later it comes back with the door replaced (fine) AND a scratch on the window AND air bubbles trapped in the casing of the rubberized window frame. So the car needs to go back for repairs for a third time. The most disheartening thing about all of this was the customer service and the sub par supplier that they deal with for repairs. I would not recommend buying a car from this dealership. They can sell you a good truck at a fair price, however, they are not set up to solve problems that involve more than one step nor communicate effectively between other members of their team/suppliers or with their customers. The customer care manager talks too much and doesn't listen enough and the sales rep made promises that he really didn't know about. We will be deterring others from this dealership. More
by AnnaMarisa
September 21, 2014
Good for a used car I purchased a used car (Ford) at Capital Dodge Chrysler 3 months ago. Other than the admin. fee, the experience was good. The salesman Jonathan was gr I purchased a used car (Ford) at Capital Dodge Chrysler 3 months ago. Other than the admin. fee, the experience was good. The salesman Jonathan was great and very sympathetic. I bid really low and they promptly identified their limit, so we did not need to go on with endless haggling. The car runs great. I had it checked t Ford and it came out with flying colors. More
by mitben
Employees Worked With
Jonathan
September 14, 2014
Great first experience! First time buyer of a Jeep Wrangler and Mike LeBlanc was a great help. He was friendly and went out of his way to make sure I was taken care of. Ra First time buyer of a Jeep Wrangler and Mike LeBlanc was a great help. He was friendly and went out of his way to make sure I was taken care of. Ramin was friendly and explained the terms of our financing very thoroughly. I would certainly recommend both to anyone looking for a new vehicle. Especially if they are looking for a Jeep! More
by MarkHeis
Employees Worked With
Mike LeBlanc
