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Capital Chrysler Jeep Dodge
Ottawa, ON
1,160 Reviews
Capital Dodge has been serving the community of Ottawa and surrounding areas for over 60 years. We have a proud history of delivering excellent service and quality care to each and every one of our valuable customers. Thank you for allowing us to earn your trust and keep it over the past decades. We look forward to another 60 years of serving you in our new dealership located at the Palladium Autopark next to Canadian Tire Centre. We have made it possible to give our customers even more service in this new state of the art facility.
We are committed to being involved in the community, through participation in charities, hockey teams, and also the United Way. We are here for YOU and your family to make sure you’re completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,160 reviews
November 27, 2021
Pre-paid oil change:With a scheduled appointment for Pre-paid oil change: With a scheduled appointment for 09:00 am, it took two hours to complete. And this is after the service tech. said it would be Pre-paid oil change: With a scheduled appointment for 09:00 am, it took two hours to complete. And this is after the service tech. said it would be 45 minutes to an hour... Plus, I opted to wait on site; thank goodness there was Int'l. Women's Curling on TV in the waiting room. ...it still was 2 hours! More
by Pierre.brunet
Employees Worked With
November 25, 2021
I highly recommend buying from Eddie, he was extremely nice and made the purchase process simple. I was very comfortable in my ability to make the right decisions given the information he provided and I’m nice and made the purchase process simple. I was very comfortable in my ability to make the right decisions given the information he provided and I’m happy with my vehicle. More
by DBayne
November 24, 2021
Great service great people. Very helpful and honest. A pleasure dealing with them. Will definitely buy my next vehicle at Capital Dodge pleasure dealing with them. Will definitely buy my next vehicle at Capital Dodge More
by dseller
Employees Worked With
Other Employees :
David Hendry
November 21, 2021
Eddie has been monumental on actually making sure that I was taken care of at the dealership. I’m always nervous at dealerships but Eddie made that fun an enjoyable. 5/5 was taken care of at the dealership. I’m always nervous at dealerships but Eddie made that fun an enjoyable. 5/5 More
by My BMW is FASTER than your 300
Employees Worked With
November 19, 2021
Outstanding services with very courteous employees. Great explanation of services to be performed and timelines explanation of services to be performed and timelines More
by Coronne
November 17, 2021
Excellent and personable as always. I think that says it all but I need fifteen words. all but I need fifteen words. More
by 2x_bosstoad
November 17, 2021
Eddie from Capital Dodge sold me a used 2019 Nissan Kicks on Monday. I did a test drive and all was fine. When I got home and tried to start it, no dice. I called roadside assistance and had the car boosted on Monday. I did a test drive and all was fine. When I got home and tried to start it, no dice. I called roadside assistance and had the car boosted twice the same day I purchased it and a third time the following morning so I could drive back down there. When I returned to the dealership the next day, I questioned how the car passed their "150 point safety inspection" when the first item was "car starts normally." Eddie then informed me that the car never started on its own and that he boosted it before my test drive and again before I drove it off the lot. He said he only needed to disclose accident history, not if the car battery works. I would have had no way to know and he showed no remorse for selling a vehicle that did not run without disclosing it. I spent most of the day yesterday trying to get them to make this right. Nobody mentioned that there was a 48-hour money back guarantee for all their used cars. Thankfully, I received a Facebook ad that mentioned the return policy and I was lucky enough to have them give me my money and the car I traded-in back after much wasted time, energy, negotiation, and tears. It's unethical and I will be reporting it to OMVIC, but I just wanted to share this here in hopes that my neighbours don't fall victim to the same scam. I'm sure they will be re-listing the 2019 Nissan Kicks I returned shortly. Run the other way. More
by AveryReid
November 17, 2021
If I could give them 0 stars, I would. They sold us a brand new truck that literally caught on fire and exploded months later. Even though it was obviously under warranty, fire isn't considered a warrant brand new truck that literally caught on fire and exploded months later. Even though it was obviously under warranty, fire isn't considered a warranty item and they didn't give a crap and we lost thousands of dollars because obviously once a brand new vehicle leaves the lot it's worth way less, so the insurance only paid what it would be worth as a used car even though it was only a few months old and brand new. The dealership doesn't care, Dodge Ram Canada and GMC doesn't care, the whole company doesn't care about doing what's right and selling quality vehicles. They are total scam artists, especially Eddie. More
by emlolly
November 11, 2021
Sales staff is pleasant and knowledgeable. Service staff are knowledgeable, very friendly and always willing to take the time to explain things and answer questions. are knowledgeable, very friendly and always willing to take the time to explain things and answer questions. More
by Kimhill2804
Employees Worked With
November 09, 2021
I have purchased two Jeeps here and return for service, I like the place a lot overall. Not always accurate with time estimates, the last two times I was told service would take 1.5 hrs so I waited but wait like the place a lot overall. Not always accurate with time estimates, the last two times I was told service would take 1.5 hrs so I waited but wait times were much longer, the first time it was 4 hours, the last time 3 hrs. More
by magnem
Employees Worked With
