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Capital Chrysler Jeep Dodge Ram
Edmonton, AB
1,282 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,282 Reviews of Capital Chrysler Jeep Dodge Ram
February 09, 2014
Zac was great to work with. I wasn't impressed with his internet partner but I can`t remember his name. We couldn`t get close to making a deal along with my trade in, so I was disappointed with that. his internet partner but I can`t remember his name. We couldn`t get close to making a deal along with my trade in, so I was disappointed with that. The amount that they were going to give me for our trade in was ridiculously low!!! We did have a couple estimates for our trade-in from other dealerships and Capital`s trade-in numbers were $2000. to $3500. lower than the other two. I did stop into Wheaton Honda after I left Capital Jeep and was very happy to make a great deal with them on a new Honda Civic! None of my disappointment had anything to do with Zac.......he was a good guy. More
by mlsims
January 30, 2014
Awesome! This is the 3rd time we have dealt with Capital and Kurt. As long as I am able I will continue to deal with Kurt. We have purchased many vehicles and dealt with some good sales people in the past b and Kurt. As long as I am able I will continue to deal with Kurt. We have purchased many vehicles and dealt with some good sales people in the past but none compare to the service we have received from Kurt and the remainder of the staff at Capital. We have also brought my son and Father-in-Law in and both purchased from Kurt. Painless service with no pressure always finds exactly what we are looking for. Also a quick note for Anthony as well. Very smooth work and a very outgoing person that puts customers at ease. Thank you Capital for some very nice vehicles and sales experiences. We will be back. More
by Habscrusher
December 04, 2013
I stopped into the Quick Lube station to get my oil changed and to see if they could change out my left rear signal light as it had burnt out. All 4 of the young men who helped with my service were ve changed and to see if they could change out my left rear signal light as it had burnt out. All 4 of the young men who helped with my service were very friendly and helpful. They got the work done quickly and efficiently and changed out my light for me. I just had to go buy the bulb from parts (who were also very friendly and helpful) and then they installed it for me…at no charge! Then they noticed that I had a nail in my left rear tired and that it had a slow leak. They said that if I had time, they could repair it right then. It was great to get all my issues resolved so quickly and in such a friendly way. I always bring my vehicle to Capital for service and will continue to do so! Thank you to all…sorry I don't have their names! More
by tkeiller
Employees Worked With
Dana Sargent, Basem El-Hayek
November 30, 2013
I walked into Capital Dodge in South Edmonton, Alberta...Looking for guy who knew what he was talking about. Ryan Hoffman was that guy! He had taken care of me and continues to do so with the u Alberta...Looking for guy who knew what he was talking about. Ryan Hoffman was that guy! He had taken care of me and continues to do so with the utmost respect and results, even after the purchase! I haven't felt like "they got their sale, that was all that mattered. I had a hiccup with the service department not contacting me regarding my upgrades and vehicle returned to me that evening. Upon my e-mail regarding the issue at 8pm MST, Ryan responded by phone within minutes to get to the bottom of the issue and my upset. He promised to make it up to me and he did! He found exactly what I was looking for and has the knowledge to back it up. I know the vehicle fairly well and he didn't skip a beat or say "wait let me ask someone"....He knew the answers on the spot! I rated him on the Customer service and friendliness as a 5 and this is why... He was prompt to get my add-ons done asap. He worked with me to find EXACTLY what I wanted for a truck. This guy is so friendly he makes you feel at ease to deal with and didn't pressure me into buying the vehicle and was happy to go out and bring up + clear off trucks in -15 deg C weather. He has gone out of his was to fix and make up to me any faults and mistakes service has made. If I were to buy another vehicle from Dodge....Ryans my guy! He was backed up by his assistant Sales Manager. Taurean whom made sure that I'd want to make Capital Dodge my new home for all my Dodge vehicles. I did just move here from ontario and brought some along with me for the ride. I Wasn't just looking for a car purchase but a Dealership to be a family for me when I need my vehicles cared for and serviced. Also Backing these two up was Parm in Finance who definately made this happen with my credit! He was also very friendly like the other two gents and was easy to talk with and made recommendations to save money here and there based upon my personal needs. Rather than dealing with "The Three Stooges" you may find at most dealerships...I'd have to say they stepped it up to be "The Three Musketeers"! Overall experience was is a 4 for the dealership. Only because of the service dept letting me down on my first visit. Ryans efforts got my requests done and I wouldnt reflect the 4 on him as my overall experience was a 5 with Ryan! The service dept slipped me thruough the cracks and left me without a truck overnight. Ryan made sure what I had to come back for the following Tuesday (Bushwacker fender guards) was taken care of in the AM before I picked up my truck! Kuduos Ryan! Quality of Work was rated as a 3 due to the fact the remote starter installed makes my check engine light come one an ddisables the eco in my truck. Something that should've been tested and fixed before returned to me. Once Again Ryan's quality in his work and ethics is a 5! Last but not least the overall price I got from the dealership seems a little high looking back on it all as I find the same truck at another local dealership for a lower cost by a couple - few thousand. Not to mention certain finance rates seem lower in the market currently like possible 0% financing going around. not the 5% I got. If you go into Capital Dodge in South Edmonton, Ask for Ryan Hoffman. He gets things done! - Brett Millar, Proud new owner of a 2014 Ram 1500 Sport Fully Loaded More
by TiCaLLioNStaLLyN
November 15, 2013
Over a month ago i purchased a 2014 ram 1500 sport from this dealership and my sales experience was tremendous. i went into the dealership already knowing what i wanted, i had spent a few months looking in this dealership and my sales experience was tremendous. i went into the dealership already knowing what i wanted, i had spent a few months looking into the vehicles and had one in mind that Capital happened to have on the lot that day. There was no teeth pulling when it came to the sale price i asked for a number and i got said number plus a free Gold package (free basic maintenance for the life of the vehicle) tire and rim warranty and other things were included. With the sales being a positive experience i was optimistic for my soon coming maintenance time and i was not disappointed i had a two way car starter installed plus some other basic maintenance done, i dropped my vehicle off in the morning and did some shopping in the parts department until i left for home by way of the customer shuttle all the parties i was in contact with were extremely helpful and happy the atmosphere of the dealership is a very positive one, a laid back but still a place of work atmosphere my service adviser Jenn was constantly in contact with me letting me know the progress of my vehicle while Joe in parts was extremely helpful finding some hard to find parts for my truck ( '14 Ram Runner Pre Runner fenders) even though mopar doesn't have any available for my vehicle he put me in contact with one of the top body shops in edmonton to help me complete my plans for my vehicle, lastly but most definitely not least was Kyle in the customer shuttle talking with him was easy and it made the ride from south edmonton to my home in spruce grove quite enjoyable it felt as though we had known each other for a long time but had only met that day i honestly have no complaints on any aspect of the services i have experienced at this dealership and the sales person i dealt with Kelvin Pang still remembers who i am and asks about my truck. if you want small town friendliness and big city performance i strongly suggest this dealer More
by zacgillet6
Employees Worked With
Jenn, Kyle
November 05, 2013
I would not recommend buying from this dealership it has been more of a headache than anything. Super frustrating and was completely lied to about warranty. Staff seemed inexperienced and did not know how t been more of a headache than anything. Super frustrating and was completely lied to about warranty. Staff seemed inexperienced and did not know how to do the paperwork correctly. Still working on fixing all the mistakes which has cost us money. More
by amk123
November 04, 2013
Totally misled. Treated with no respect. Would not recommend this dealership. Drove 2 hrs to dealership only to discover what I was told over phone was not true. Totally wasted my time. Very dissatisf recommend this dealership. Drove 2 hrs to dealership only to discover what I was told over phone was not true. Totally wasted my time. Very dissatisfied potential customer. I feel scammed just so someone could make a sale More
by nytro24
Employees Worked With
Mike Himer
October 27, 2013
Kurt was very friendly and patient. He listened to us and was helpful bad pleasant in getting us what we wanted. If I was interested in another Dodge or Chrysler product I would definitely contact him. was helpful bad pleasant in getting us what we wanted. If I was interested in another Dodge or Chrysler product I would definitely contact him. More
by Carmenwas
October 07, 2013
I am totally disappointed with the Capital Dodge Sales department who used all the worst sales tactics you can find in the industry. I bought a used 2012 Dodge Journey...they had two and were first selli department who used all the worst sales tactics you can find in the industry. I bought a used 2012 Dodge Journey...they had two and were first selling me the cheaper one, but finally I took the newer higher end model for a test drive. We negotiated the price and I had the documents in front of me for signing, and that's when the nasty sales tactics started: First I wanted to put a condition on the sale, spousal approval, but the salesman and manager both started getting pushy and saying that I shouldn't need to do that since we had a deal. Luckily I was able to call my wife on the phone and so I proceeded to sign the deal. Next, when I looked closely at the document while in financing, the VIN number was not the car I had just test drove! Luckily I caught it and told the financial officer that contract wasn't valid. I was left stewing in the financing office until a manager came in and told me that they couldn't do that deal on that vehicle (which, from reading these reviews is a new tactic I hadn't dealt with before...getting your signature and your heart set on a vehicle and then asking for more money) I was going to walk, but then the manager gave a price that was lower by $500, but when I told him it was lower he took off and said he would be right back. I left to return to work, and they called me to say they would honor the $500 bucks off, so I ended up purchasing the vehicle. Finally, when I pick up the vehicle it only has one key fob! When I asked for a second it would be full price $350, no deals, not even cost. Finally, they offer the second key fob at cost, but by this time I am so frustrated and angry I don't want anything to do with them. My recommendation is to stay away from Capital Dodge! More
by ReneDriessen
July 24, 2013
My husband and I originally planned on looking for a USED minivan - but with the exceptional end-of-the-year deals, the amazing customer service from Evan Lohr, Sean Sumner, and Kristen Lyons, we ended up pu minivan - but with the exceptional end-of-the-year deals, the amazing customer service from Evan Lohr, Sean Sumner, and Kristen Lyons, we ended up purchasing a 2013 Dodge Grand Caravan SXT. Evan went above and beyond the call of duty - allowing me to pester him with random questions - even when he was no longer on shift. He was always professional and friendly! Thanks for all your hard work, Evan!!!! More
by kimmic
