Capital Chevrolet Buick GMC - Service Centre

Great Service and sales experience Since I bought my first GMC truck here in 2012 I have brouhht my vehicle here for service. Bought a new Chevy in 2015 and continue to bring it here f Since I bought my first GMC truck here in 2012 I have brouhht my vehicle here for service. Bought a new Chevy in 2015 and continue to bring it here for service. My sales experience with Clair has been excellent and I make a point of dealing with Brian in the service department whenever possible. More

Awesome service, and great to work with! Clair has always helped out with any questions we have. Definitely will be back in the near future! service, and great to work with! Clair has always helped out with any questions we have. Definitely will be back in the near future! More

The most amazing customer service I cannot thank Capital for their top notch customer service, Brian especially. Having been at other Chevy dealers, their service, friendliness, and p I cannot thank Capital for their top notch customer service, Brian especially. Having been at other Chevy dealers, their service, friendliness, and prices are unbeatable! Even though this dealer is almost a 1-hour drive away, I will be back for any service on our Malibu again. Thanks to the entire Service Department, service advisor Brian, and Cliff in new car sales! More

Truck making a lot of noise Brian was great to deal with and if I had a company would hire him in a minute. He kept us in the loop as to what was happening all the time and made Brian was great to deal with and if I had a company would hire him in a minute. He kept us in the loop as to what was happening all the time and made great suggestions of service/maintenance that could be done at the same time as the truck was being worked on in the shop, saving us an extra visit later. The work was done on time and to my wife’s pleasure the truck was as clean as could be....a great experience and very professional. Thanks Brian More

Almost gave a 4 out of 5 until I had to call and ask for answers as to why my heated seat wasn’t working. If it was relating to the service I had done or worst case t out of 5 until I had to call and ask for answers as to why my heated seat wasn’t working. If it was relating to the service I had done or worst case the cost to fix it. Total incompetence and after several phone calls since Friday and no answers I leave a 1 star. All GMC dealerships apparently are useless. More

Capital GMC is lucky to have Kirstin Lefebvre We're human and we all make the inevitable mistakes, but Capital GMC is lucky to have Kirstin Lefebre to make things right and make you - the customer We're human and we all make the inevitable mistakes, but Capital GMC is lucky to have Kirstin Lefebre to make things right and make you - the customer feel appreciated. Wrong coverage information was provided to me from the Service Dept over the phone for my tire repair, and I drove across town with an appointment to only to find out I actually had to pay. Kirstin looked into the issue and made a decision to go ahead with the repair and not charging me and fixed the problem. That wouldn't have been a huge bill but I appreciate what Kirstin did for me and that says a lot about how Capital treats their clients. Randi Westhaver was also superb and kind. Thank you ladies for your help and just want to let you know that your efforts were very much appreciated. Bernice More

Snow Tires didn’t make it to dealership for my app’! Kirstin spoke to the Service Manager after discovering that my snow tires were not available at my app’t. I had driven across town on a snowy morning Kirstin spoke to the Service Manager after discovering that my snow tires were not available at my app’t. I had driven across town on a snowy morning on icy roads for this app’t. She secured permission for the shuttle to drive me back home, pick up the tires from storage, and then pick me up when the care was ready. All this was done efficiently with kindness and courteously with no charge to me. I would like to Thank Kirstin, the Service Manager, and Capital Chevrolet for there exemplary service. I purchased my car from this dealership and have always received great service. More

Exceptional Responsive Customer Service I have taken numerous cars to this dealership and the service department (without exception) is outstanding notably Brian Ellis who not only knows my I have taken numerous cars to this dealership and the service department (without exception) is outstanding notably Brian Ellis who not only knows my car likely better than me but he goes out of his way to address my needs in a very efficient, proactive manner. Brian always follows up with me a few days later to see if everything Is OK. Truly a real gentleman and a "gem" to be valued by management and General Motors Limited. I must not forget Peter Mitchell and Jim McSorley, both of whom have helped me in the past on more than one occasion and delivered exceptional service as well. I have no reservations about recommending all 3 service advisors to anyone who wants and expects "outstanding service". John Odlum More

Above and beyond service Kirsten went above and beyond to try and help me with a tire issue I experienced, she took the time to look at all my options and came up with the bes Kirsten went above and beyond to try and help me with a tire issue I experienced, she took the time to look at all my options and came up with the best solution. More

Maintenance and beyond Brought my newly purchased 12 cruze in for a transmission fluid service... was advised there was a campaign on a water pump issue which Kirstin advise Brought my newly purchased 12 cruze in for a transmission fluid service... was advised there was a campaign on a water pump issue which Kirstin advised me could be addressed same day and under warranty.... they also found a few other gremlins and took care of those for me. My expectations were exceeded at every point in my experience with this service center and Kirstin was fair and communicative. She is a real asset to Capital. I didn't get the service managers name or the technician that also came to speak to me during the service.. but they should receive commendations for their great communication. More