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Capital Chevrolet Buick GMC - Service Centre
Calgary, AB
154 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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154 Reviews of Capital Chevrolet Buick GMC - Service Centre
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January 24, 2018
first meeting with a lovely,caring and helpful young lady.. I met Kirsten when I checked in for an appointment and being that I always did have respectful and quick service by others in that department, Kirste I met Kirsten when I checked in for an appointment and being that I always did have respectful and quick service by others in that department, Kirsten came across that day as little more friendly and happy to help. Later as it turned out, my car was in need of extra work. Kirsten phoned and was very thorough in explaining the problem that involved a computer somewhere in my console, and advised me of the possible costs. [gasp]. HOWEVER, somehow she relayed my concerns to the Service Manager ++ and with that added input and extra steps taken, when I picked up my car I was shocked to find out that there was no charge for all that had been done. I was overwhelmed with what Kirsten had done,and since then with all the routine service appointments following, she remains the happy and smiling and very smart Employee that I had first met. I have shared this story with all my work associates some of who have dealt with Kirsten as well.. GREAT JOB Kirsten ! More
by longtimelizzy
Employees Worked With
Kirstin Lefebvre
January 23, 2018
Check engine indicator “ALARM” no oil pressure!! Saturday January 20th 2018. My wife was driving us back from grocery shopping in a 2009 Avalanche. Not far from home (or the dealership) an audible a Saturday January 20th 2018. My wife was driving us back from grocery shopping in a 2009 Avalanche. Not far from home (or the dealership) an audible alarm and check engine indicator came on. We pulled off the road immediately as I could see that it involved the oil pressure gauge. It was past 5:00 PM on a Saturday and I was not sure if anyone would take my call, however Brian Ellis in service did. I was not ambulatory, due to a recent accident that severed my Achilles tendon, without hesitation Brian sent the courtesy van to take us, my knee wheeler and groceries home. The AMA tow truck got the vehicle to the dealership in record time where Brain took care of everything then texted me that the truck was in and safe. Monday the service team removed and replaced a damaged engine cooler line and because we stopped immediately the service system check revealed that there was no other apparent damage. Therefore minimal costs were incurred. Brian, knowing my restricted situation, arranged for payment by phone, coordinated a drop off with an area shuttle ride to get the Avalanche delivered to our home by Monday afternoon. Brian and his team went beyond any normal customer service. It would have been a very difficult situation for us if not for Brian's extra effort and compassion in looking after us. Kudos, we are truly grateful! More
by 2009 Avalanche
Employees Worked With
January 23, 2018
Service review I was very happy with the service of your dealership. Very friendly and helpful staff. I will definitely recommend your dealership to family and frien I was very happy with the service of your dealership. Very friendly and helpful staff. I will definitely recommend your dealership to family and friends. More
by Pinklady
Employees Worked With
January 23, 2018
Personable I was visiting from BC, and Jim was extremely helpful and treated me with respect. That is not easy to find. I have a lot of friends in Calgary and su I was visiting from BC, and Jim was extremely helpful and treated me with respect. That is not easy to find. I have a lot of friends in Calgary and surrounding area, and will most definitely recommend this dealership. Thanks Jim! You rock! More
by Princess57
Employees Worked With
January 23, 2018
Amazing service. Went in and didn't know where I was going, Kirstin helped me through all of my vehicles problems and was very energetic and charismatic. Will be back Went in and didn't know where I was going, Kirstin helped me through all of my vehicles problems and was very energetic and charismatic. Will be back again for her service alone. More
by Crazyfish43
Employees Worked With
Kirstin Lefebvre
January 23, 2018
Amazing Customer Service Everytime I go into the Service Center, I was greeted happily and treated wonderfully. Kirstin Lefebvre had always made my experience welcoming. Her k Everytime I go into the Service Center, I was greeted happily and treated wonderfully. Kirstin Lefebvre had always made my experience welcoming. Her knowledge of the products and processes made my visits go smooth and quick. I would recommend anyone to go see Kirstin at Capital Chevrolet. More
by Sav23
Employees Worked With
Kirstin Lefebvre
January 23, 2018
Friendly, quick, and reliable. Best dealership in Calgary. Kirstin is friendly and will go the extra mile to make you happy. Services are done quickly and she takes the extra time t Best dealership in Calgary. Kirstin is friendly and will go the extra mile to make you happy. Services are done quickly and she takes the extra time to make sure you know exactly what is happening with your vehicle. I wouldn’t go anywhere else, get your service done here! More
by #gmc4lyfe
Employees Worked With
Kirstin Lefebvre
January 23, 2018
Great Customer Service Jim was very helpful and courteous. Considering I like to do things myself, my wife said I should go see someone about the car, she recommended I go s Jim was very helpful and courteous. Considering I like to do things myself, my wife said I should go see someone about the car, she recommended I go see Jim, and I can see why, as he made the experience painless. 👍 More
by Poppy1395
Employees Worked With
January 23, 2018
Kirstin is a face with a smile, always! Kirstin is a face I love to see, she always has that impish grin on when you see her. She is a quick wit and is on top of things when in a discussion, Kirstin is a face I love to see, she always has that impish grin on when you see her. She is a quick wit and is on top of things when in a discussion, she knows what she wants and is someone who is easy to talk to. If more service people were like her everyone would be a lot happier! More
by Terina Harder
Employees Worked With
Kirstin Lefebvre
January 23, 2018
Staff and service Great staff and service right from sales to parts and service staff . I highly recommend dealing with Kirsten if having service done . All the service Great staff and service right from sales to parts and service staff . I highly recommend dealing with Kirsten if having service done . All the service staff is great to deal with but Kirsten has a perfect balance of professionalism and sense of humour and a smike that always makes your day better . always a pleasure to deal with . More
by BIG DOG
