Capital Chevrolet Buick GMC - Service Centre

They are okay Not much has changed with the new ownership, have some good people working there but some who could care less about you. Dealt with all service adviso Not much has changed with the new ownership, have some good people working there but some who could care less about you. Dealt with all service advisors in the past as well as what I assume is all of the parts staff at different occasions. Peter and Kirsten go the extra mile to make sure you are taken care of, always great dealing with them. Jim is very straightforward and very professional, what you see is what you get with him. Brian in my experience is a bit of a scatterbrain. Seems to have a hard time keeping up with all his work and every time i came to pick up my vehicle if he saw me the first word from his mouth was always "sorry", as there would be something he overlooked, or downright forgot, but that generally led to him giving me some form of discount on the work done. Rick Prince, when needed to resolve an issue came across very condescending and often he would speak so fast that his explanations wouldn't make any sense. Parts seems very understaffed, I could walk up to the counter stand there for 5 minutes and not see a single soul. Large man with brown hair would poke his head around the corner for a second then act like he did not see me. Cannot give him a review as I do not know his name, however often dealt with Layne on the phone, very professional, very helpful and knowledgable, too bad they don't seem to have more like him. Often used to deal with Brian (?) and Jay (?), they were both generally very helpful but I am told neither work there anymore, guess they didn't bother to replace either? Hopefully the dealer reads this and is able to make improvements, don't mean to sound too critical but there should always be room for improvement. More

Friendly and efficient Kirstin was super friendly, knowledgeable, and efficent! I will definitely be back to this location for further services, and will consider this locat Kirstin was super friendly, knowledgeable, and efficent! I will definitely be back to this location for further services, and will consider this location when I am ready to buy a new car. More

Peter Mitchell Brought my vehicle in for a maintenance service and this was addressed by Peter Mitchell. The service was prompt, professional and Peter was a pleasur Brought my vehicle in for a maintenance service and this was addressed by Peter Mitchell. The service was prompt, professional and Peter was a pleasure to deal with. He was informative and very courteous throughout. I will ensure to tell people to bring all of their vehicular needs to this dealership and to ask for Peter as I know they will receive the exceptional service that he can and will provide. More

Great service and fixed right the first time! I was able to get my truck in right away when it was acting up. You should see Peter Mitchell when you go in. He was attentive to my concerns, called I was able to get my truck in right away when it was acting up. You should see Peter Mitchell when you go in. He was attentive to my concerns, called quickly with a quote and made sure the job was finished by when I needed it. I will definitely be going back to this dealer. More

Fantastic guy, there needs to be more people like him! I had the pleasure of requesting a maintenance service with Jim and he greeted me with a smile. I must say that Jim is the best service advisor I ha I had the pleasure of requesting a maintenance service with Jim and he greeted me with a smile. I must say that Jim is the best service advisor I have dealt with by far. It's nice to have someone who actually seems to care about the customer. The service was quick, professional and Jim was a pleasure to deal with. He is the only one I see as I know he is always willing to help. You want a auto maintenance win? Ask for Jim!!! More