Capilano Volkswagen

I bought a 2012 touareg tdi exec line in nov 2011. At the time because of the tsunami in Japan the backup camera supplier was no longer supplying the cameras to VW. I even tried to pay for the camera upfron time because of the tsunami in Japan the backup camera supplier was no longer supplying the cameras to VW. I even tried to pay for the camera upfront, so when it became available I could just have the camera installed at the dealer. At the time, the camera was around a $780 option. The owner Gary S said that he wouldnt do it and that i should just wait until they become available. I was told by my sales guy ( Charles, who was very helpful and was an awesome sales guy). That don't worry, when they become available, the dealer would get me a great deal to have the oem one installed when ready. Well, the cameras are now available and I went in to Cap VW and talked to the owner, Gary who told me to talk to Justin the service manager and I would get "Gary's " price on the camera. For the record, my sales guys Charles no longer works there His price is over $3000 for te camera, wiring and control box. Plus I have to pay another 5-6 hours to have it installed. ARE YOU FREAKIN KIDDING ME!!!! Close to $4000 dollars to have a camera installed. How is that taking care of your customers!! I was kinda expecting to pay for labour and get te camera at the dealer cost. NOPE. So now, I drive a $70k suv with no back up camera that I was promised to begin with. I will NEVER take my vehicle back to them again. They were very unapologetic and unsympathetic towards my case. I'll be going back to Clarkdale from now on More