Capilano Volkswagen

Excellent service ! I was looked after by Moe in service department and my technician was Mike, both professional and my experience there was wonderful! 10+ for both Moe I was looked after by Moe in service department and my technician was Mike, both professional and my experience there was wonderful! 10+ for both Moe and Mike! Also they have free shuttle driving and I'd like to thank the man who does this for customers , excellent service all around! More

Expensive and Arrogant The most expensive stealership in town. People, cars dont cost the same everywhere. Do your homework and try at least two dealers. This one however ha The most expensive stealership in town. People, cars dont cost the same everywhere. Do your homework and try at least two dealers. This one however has the worse prices. We went to the sales manager and wanted to talk about his best deal. When he saw I did not catch on the usual tricks they apply to inexperienced people he asked what my plan was. I told him I will find the invoice price ( that is how much the dealership paid for the car) and negotiate up from there. He very arrogantly said that was not possible and he would not move down from the MSRP. Well, I did find the invoice price and there was 2600$ difference between that and the MSRP. I went to 3 other dealerships and finally at Open Road VW I paid only 1200$ above the invoice price and less than 2200 $ than what Capilano wanted for the same car. So, Mr. Manager Ezharie , there is a way and there are dealers who wanted my business. At the MSRP it says with small letters, dealers can sell for less, and they ( but not you) did. Now my wife has the new Tiguan from another dealership. And this is the second time. The first time in 2012 i bought my Golf Wagon TDI from Clarkdale and not from Capilano, for the same reason - expensive and arrogant. On the service they will put different oil in your car. Just went now Oct.14, 2017 to ask about the oil for my wife's brand new 2018 Tiguan. The guy did not even know about 508.00 oil spec even existed and they have been selling the car and he said they have putting the old 502.00 with viscosity 5w40 in it. The manual and the sicker in the engine bay, clearly says the standard VW 508.00 and viscosity 0W20. Unbelievable! You decide if you bring your car there. Another dealership not only knew, but they had the oil in stock. I would like to thank Shaun for his time and attention while we test drove the new Atlas and Tiguan. We wanted to be your clients, but not at that price providing there so many other competitors. More

5 Stars for Capilano VW! I recently bought my first VW from the team at Capilano Volkswagon and had excellent service all around. They went to great lengths to find the specif I recently bought my first VW from the team at Capilano Volkswagon and had excellent service all around. They went to great lengths to find the specific model/package I was looking for in the colour that I wanted, and gave me an excellent price on my trade-in. And although I already thought I was taking advantage of a great deal with the offer of 0% financing, I was surprised that the arrival of my car on the lot coincided with an additional promotion for bonus cash back! This major purchase of my first brand new vehicle was made easy by Garry, RJ, Julia and the team at Cap. Thanks so very much - I LOVE my new car! More

Moe in service is great! Moe in service was great, very professional and accommodating. Wish I could say the same for the rude, unprofessional, unfriendly, stuck up receptioni Moe in service was great, very professional and accommodating. Wish I could say the same for the rude, unprofessional, unfriendly, stuck up receptionist at the front desk. More

Highly recommend cap VW service !! I recently relocated to an area where there is no VW dealership in close proximity. In fact, the closest dealership is 1800km each way. I called cap V I recently relocated to an area where there is no VW dealership in close proximity. In fact, the closest dealership is 1800km each way. I called cap VW as I have had my car previously serviced there when I lived in Van. I have a 2015 VW Jetta so it is still under warranty and my engine light came on. VW Canada told me the car had to be taken to a dealership for warranty work. So i then called cap VW and I spoke with Moe on the phone and he walked me through some different things to try and the engine light ended up turning off with his expertise!! He saved me a massive hassle and headache. More

6 Years of continous Excellence in Service I am more than happy to write a positive review on behalf of Capilano VW. I have been in the VW family since I was a child. My parents, my sibli I am more than happy to write a positive review on behalf of Capilano VW. I have been in the VW family since I was a child. My parents, my siblings and my self and my spouse all drive VWs, and although we've all driven other makes of cars, we always return to VW. In 2011 I began my relationship with Capilano VW Sales, Service and Parts department. In my opinion, I am very pleased with the past 6 years from Capilano. I have NO complaints. The wait time to get serviced is more than fair, the quality is always right, and all of my warranty items have been honored. Thank you Capilano Service for 6 years of Satisfaction!! More