Capilano Volkswagen

I recently purchased a vehicle, it used , And I have to say I own a Mercedes and recently purchased a Ferrari, and never received this service that I have Received from Cap Volkswagen, they , And I have to say I own a Mercedes and recently purchased a Ferrari, and never received this service that I have Received from Cap Volkswagen, they were just normal the way that you want people to be More

Reeat customer, once again with great service Just bought my second VW from Capilano and once again received great personal service. Bought my first VW at Capilano in 2005 and received nothing but Just bought my second VW from Capilano and once again received great personal service. Bought my first VW at Capilano in 2005 and received nothing but great service from day 1; I then owned a lease return from Capilano (but bought at another dealer) and they serviced this car with the same great service. Today, I picked up my new 2019 Jetta and once again: the salesman, service team, finance team, and insurance broker were all excellent. I had no pressure to 'come into the office' to receive a fair quote; in fact, I asked my salesman to email me their quote as I live in Squamish and it was snowing hard that day. I was able to to communicate via: calls, text, and email to receive pricing and eventual delivery of the exact car I wanted without even leaving my living room. RJ was a great salesman and answered all questions with expedience and honesty (even on his days off work). Justin in service has always been exceptionally professional and personable to me over 13 years now. Being a sales manager myself, I appreciate companies that put value and time into customer relations. I applaud your team and ethics, Capilano VW. Thank you. More

Happy customer As a current customer of Capilano Volkswagen, I’d like to recognize and thank Bobby Ezharie, New Car Sales Manager and Moe Correia, Service Consultan As a current customer of Capilano Volkswagen, I’d like to recognize and thank Bobby Ezharie, New Car Sales Manager and Moe Correia, Service Consultant for their outstanding customer service. I felt my concerns were not only heard but effectively addressed overnight, assuring me that Capilano Volkswagen both values and appreciates my continued business. Rest assured if you’re in the care of these two, you are in good hands. In addition, my dealings with both Business Managers Julia Geisler and Alan Schianni, as well as Bob Bermand, Volkswagen Brand Specialist were absolute pleasure. As a very grateful customer, I appreciate the work this team does to support their clients and will be purchasing all of my families future vehicles through this dealership. More

Compromise: you should try it sometime I sold my VW Tiguan over the past weekend. I called Capilano VW to get my winter tires for the new owners. They said tires available on Weds, which is I sold my VW Tiguan over the past weekend. I called Capilano VW to get my winter tires for the new owners. They said tires available on Weds, which is 4 days later, but ok. I visited the parts desk Tues to tell them the name of the purchaser picking up the tires. He informed me that the tires are there. The purchaser drove from Chilliwack to pick up the tires, but arrived after the parts desk was closed, so no tires. I spoke with the Parts Mgr this morning. Very UNHELPFUL. I asked if the tires could be transported to Langley, half way. He said he didn't have the capacity to assist. I said a guy, the tires and a car for 90 minutes. He was not at all interested in discussing a compromise solution. The parts guy yesterday didn't make any comment about when the tires are available for pick up, if he had, I would have passed that information onto the purchaser. This is not my first bad experience with Capilano VW. Loved my VW. Capilano VW, not so much. More

Terrible service Yet again trying to book an appointment to have my 2 Volkswagens serviced. Have had 4 Volkswagen's over the last 10 years and the frustration in tryin Yet again trying to book an appointment to have my 2 Volkswagens serviced. Have had 4 Volkswagen's over the last 10 years and the frustration in trying to bring them in for servicing is beyond belief. You will never be able to talk to someone in service to book an appointment. You must leave a message and wait for them to call you back when it is convenient for them - not you!!!!!! Thought online would be better but NOOOO!!!!! You still must wait for them to call you back. Ridiculous - have owned many other vehicles - Mazda, Lexus, Honda, Acura and almost always someone in service answers the phone and is able to book your appointment immediately. Some people work and are unable to take calls so not convenient at all for me. I will never buy another Volkswagen if I have to have it serviced in North Vancouver. More

So pleased! My sincere thanks go to Moe at Capilano Volkswagen for taking the time to advocate for me to have VW absorb the cost of my cars fuel pump replacement. My sincere thanks go to Moe at Capilano Volkswagen for taking the time to advocate for me to have VW absorb the cost of my cars fuel pump replacement. Huge appreciation to VW for agreeing to provide the service free of charge. Thank you for your excellent attention and service! More

Excellent Service A Great experience,the service department were very helpful and my car was ready on time. They also cleaned and washed my car,and booked my next serv A Great experience,the service department were very helpful and my car was ready on time. They also cleaned and washed my car,and booked my next service. More

Repeat customer thoroughly satisfied! I have purchased 8 VW’s over the past 40 years, initially for myself and more recently for our son and daughter. Shaun Openshaw has been the consumma I have purchased 8 VW’s over the past 40 years, initially for myself and more recently for our son and daughter. Shaun Openshaw has been the consummate professional. He has a wealth of knowledge in the industry. There is no question he can not answer! I have referred Shaun and the team from Capilano VW to many friends and family. Shaun and his team have made my experience purchasing and servicing our vehicles a positive and rewarding journey. Thank you Shaun! More

Excellent sales efforts This was the third brand new VW I bought at this dealership and each time with the same sales person: Steve Cross. He really knows his stuff, he's pat This was the third brand new VW I bought at this dealership and each time with the same sales person: Steve Cross. He really knows his stuff, he's patient and will help get you the best possible conditions. Really a dealership that works hard so you keep on coming back. Very much recommended. More

Part department respond I was looking for a oi drain plug for a vw touareg, after calling the lart department the phone ringed few times and to my surprise there came an answ I was looking for a oi drain plug for a vw touareg, after calling the lart department the phone ringed few times and to my surprise there came an answering machine asking to leave a massage, any how i left a phone number and a name and hoping somebody is going to call me back but guess what no phone call. I tried few more times and still the same i checked their website to make sure their part department is open and yes they were open. More