Cambridge Hyundai

Customer Service Above and Beyond In March 2009 I was seeking to purchase a new vehicle. I had just moved to Cambridge for a new job and a mutual friend put me in touch with Mary Youn In March 2009 I was seeking to purchase a new vehicle. I had just moved to Cambridge for a new job and a mutual friend put me in touch with Mary Young. I bought my Hyundai Tucson from Mary (She was in sales at the time) and I have been a loyal customer ever since. Mary recommended an Insurance broker for me (Excellent reference I have been a customer ever since) and arranged my plates and got me on the road very quickly. Mary is professional, efficient and very personable. I met Ryan when I brought my car in for service (He was a service rep at the time) His friendly and professional demeanor made my many service experiences over the years a joy. Ryan, Tracy and Chris in your service department have always treated me like family; they greet me by name and are always smiling. They explain what needs to be done and make recommendations to ensure my car is always performing properly and safely. I don't see Crystal listed below but I would give her 5 stars as well. She was in Administration/reception for many years and greeted me by name as well. In 2013 my wife was in the market for a vehicle and there was no question of where or who we would be purchasing it from. We returned to find Mary. She recommended the Elantra and we were very happy with the purchase. Mary carefully explained the benefits and safety features of the vehicle after an excellent test drive. She is an excellent sales person. Over the past seven years I return time and again to Cambridge Hyundai, whether for an oil change, tire swap or just a regular service. Their team has treated me very well. I drive my vehicles confidently knowing that the Cambridge Hyundai team has kept my vehicle in top condition. I took the time today to write this review because I wanted to point out that Ryan went above and beyond regular customer service one day when I broke down on the way to work. My Tucson battery terminal had corroded and I was unable to start my vehicle. Ryan drove out to meet me with a technician. They started the car and took it back to the dealership for service. Ryan drove me to work and brought my car later after having it repaired. As a former business owner and current manager in the service industry I understand the benefits of excellent customer service. It creates trust and loyalty, it creates repeat customers and it provides a pleasant working environment. I applaud everyone at Cambridge Hyundai for excellent work. Andrew Williams More

Best Dealership We Have Ever Dealt With. It all started for my wife and I online with Carly Sauve. Carly was so helpful answering all our questions and sent us info that eventually lead us d It all started for my wife and I online with Carly Sauve. Carly was so helpful answering all our questions and sent us info that eventually lead us down the street to Cambridge Hyundai .As soon as we walked into the dealership we were greeted by reception and were told someone would be right with us Please help yourself to coffee and feel free to look around .We browsed the show room and were greeted by Randy ,one of the sales staff who was extremely helpful and very eager to help,but not one of those pushy sales people,he made us feel very relaxed .After looking around and asking many questions,We decided on the vehicles we wanted and were handed the keys and away we went on our test drive.My wife chose the 2016 Sonata Sport Tech she fell in love with it the second she sat in it. I chose 2016 Santa Fe Sport AWD and much the same for me I found myself very happy. I was given a very fair trade in allowance for my Mazda 3 which lead us down the hall to see Mary Young.Mary helped us through the financing of our new vehicles and within a few days we were driving.Mary received many questions via e-mail and over the phone from my wife and was very quick to respond within an hour, not days and considering how busy she is we were very impressed.I received an e-mail from Mark the owner a few days later ,just to say hi and make sure were happy with our vehicles and to make sure if we had any issues to bring them directly to his attention,( how many dealership owners take the time to e-mail their customers needless to say I was very impressed ) I assure you his staff are the finest people I have ever dealt with on a business level,I would highly recommend Cambridge Hyundai to anyone looking to get into a new Hyundai.My wife and I have already sent friends to the dealership and their opinion was the same as ours.Thanks to everyone who made our first visit to Cambridge Hyundai a very pleasant one.Trust me we will be back. More

Great experience buying a 2016 Genesis The staff was very friendly and accommodating. They strive to provide a good customer experience while helping the customer overcome any given obstacl The staff was very friendly and accommodating. They strive to provide a good customer experience while helping the customer overcome any given obstacles (Financing, misinformation, etc). Niculae and Mary were very accommodating and ensured we knew everything going into this new endeavor. This was my first experience with purchasing a new car, and I would definitely recommend this dealership. Thank you, Satisfied Hyundai Customer More

Go see Amanda Rose! If you are in the market for a new car..see Amanda Rose. She is very knowledgeable and helpful! Made my car purchase enjoyable and stress free. If you are in the market for a new car..see Amanda Rose. She is very knowledgeable and helpful! Made my car purchase enjoyable and stress free. More

Excellent Purchasing my vehicle at Hyundai was the best decision I've ever made. The service I receive everytime I go there is amazing! I have never had any i Purchasing my vehicle at Hyundai was the best decision I've ever made. The service I receive everytime I go there is amazing! I have never had any issues with the employees as they are ALWAYS so friendly and ALWAYS have the nicest things to say to their customers. There is never any negativity which is why I love bringing my vehicle down there when it has to be serviced. Thumbs up!!👍 More

great customer service was in the market for a used vehicle. Nic was very helpful from pre-sell to final sale. My wife and I felt that all the employees (sales,business mana was in the market for a used vehicle. Nic was very helpful from pre-sell to final sale. My wife and I felt that all the employees (sales,business manager,service and billing) were very professional and pleasant to deal with. We have only had our elantra for a couple months but we are quite pleased with the car. We will definitely be going back for our next car More

Great experience! My experience at Cambridge Hyundai was great. I dealt with Amanda initially over email and she responded quickly to any questions I had. When I we My experience at Cambridge Hyundai was great. I dealt with Amanda initially over email and she responded quickly to any questions I had. When I went to negotiate the price, Amanda was very friendly and listened to my questions. I never felt rushed or pressured. Delivery of the car went very smoothly with both Amanda and Paul in finance. Overall, I had a great car buying experience and would recommend this dealership to anyone. More

If you're a female, you will be intimidated! I just recently took my car in for a routine oil change and received terrible customer service. Being a woman, I feel the customer service guy used I just recently took my car in for a routine oil change and received terrible customer service. Being a woman, I feel the customer service guy used this to try and make a sale by talking down to me and trying to intimidate me. When I wouldn't agree to other services he asked if I then was going to let my car fall apart. Really, that's how you respond to a customer? The car is 3 years old with low mileage. If my car is going to fall apart after 3 years, what kind of cars is Hyundai building? When asked if I could get the courtesy shuttle I was informed they don't do that for oil changes, and it turned into an argument. When I picked up my car, I noticed my front door still made a noise when I opened and closed it. That's funny, says on my form that they lubed up my locks, hinges and latches. This whole process has been a nightmare. Highly dissatisfied with this dealership. More

Painless Amanda Rose was amazing!!! I was not looking forward to the process of purchasing a new vehicle but Amanda made it easy. Her bubbly,positive personal Amanda Rose was amazing!!! I was not looking forward to the process of purchasing a new vehicle but Amanda made it easy. Her bubbly,positive personality was refreshing and I felt she put our best interests in the fore front. Will definitely recommend her to friends and family. More

Amazing Customer Service From start to end they made the experience of purchasing a new car absolutely enjoyable, easy and stress-free! They handled everything quickly & prof From start to end they made the experience of purchasing a new car absolutely enjoyable, easy and stress-free! They handled everything quickly & professionally. Thank-you! More