Calgary Hyundai

Appalled with attention to detail. There were a bunch Appalled with attention to detail. There were a bunch of (7-8) salesmen huddled at the front door talking, laughing, and (some) vaping. Not very i Appalled with attention to detail. There were a bunch of (7-8) salesmen huddled at the front door talking, laughing, and (some) vaping. Not very interested in new customers walking up to the front door. The first car was a perfect fit but there was a whistling noise coming through the driver’s side window when we took it on the highway. The salesman did offer to have it looked at. We declined. It took over 20 minutes to see the second vehicle because they couldn’t find the key. And when we finally got to see the second vehicle, it was a disaster. The gas cap cover was missing, there was dirt/garbage in the back seat and the windshield was cracked. I think the worst part of this was that as we were walking towards the vehicle, our salesman mentioned that the clean & inspection had been completed - according to the (obviously wrong) paperwork. When we mentioned our disappointment to one of the other salesmen, his response was “... guess, we have a lot of cars to take care of…” In the end, we were very disappointed with our experience at this dealership. Our salesman (Cody) was EXCELLENT and we felt bad that our decision to leave was not based on Cody but rather on the lack of care given both to the customers, and to the vehicles that are being presented. We will write another review in favour of Cody, as we do not want this review to reflect on him in any way. More

I would not recommend this dealership. They totally screwed me around but by the time I realized this all I had already paid a deposit and it was too late . The deals made of aftermarket supplies were screwed me around but by the time I realized this all I had already paid a deposit and it was too late . The deals made of aftermarket supplies were a hassle. I had to chase down my dealer to ensure I actually got my stuff as it wasn’t in stock at the time of purchase. I was also inclined to buy this vehicle because it was promised 2 sets of tires... well I got two sets but they were both Winters. Should the sales team not be responsible for checking that the two sets of tires in the vehicle are not the correct ones? These instances have both set me back time and money. Wont recommend this dealership to my worst enemy. More

I would not recommend this dealership. I already own a Hyundai, and was looking for a upgrade for better towing capacity. I have done extensive research and new what I wanted. I first spoke with Deepi, sh Hyundai, and was looking for a upgrade for better towing capacity. I have done extensive research and new what I wanted. I first spoke with Deepi, she was understanding. For the time being while we waited for financing I needed to place a deposit down. My file went from one financial person to the next. Matteo. He was great responded to texts, phone calls etc, than my financing didn’t go through. So I asked for my deposit back. He said oh yes 2 days I’ll get you a cheque (I paid via debit) so now nearly weeks later, I still don’t have my deposit back, he’s ignoring texts, and phone calls. I wouldn’t recommend this dealership as when I was in it seemed to be a very young group of individuals who were horsing around not caring about their clients. More

Just bought a 2019 Santa Fe with the help of Kinsley. He did what he said he was going to do, when he said he would do it, and hasn't dropped out of communication since the sale. Having worked in the car sa did what he said he was going to do, when he said he would do it, and hasn't dropped out of communication since the sale. Having worked in the car sales business in the past I noticed the dedication. Good follow up after the sale as well. Quick and easy in the finance department. Overall a good experience. More

Not a company I would want to associate myself with, very unethical. They do not treat people with respect, stay away, pick another dealer. Very poor values and ethics. They are not honest and upfront in the unethical. They do not treat people with respect, stay away, pick another dealer. Very poor values and ethics. They are not honest and upfront in their dealings with people. I understand there is a new owner, he needs to work on the culture, hopefully he can fix things and create a strong customer driven team! It starts at the top! More

Sales manager need some training one customer care rules. He doesn’t know how to talk. He never let you speak. Very disappointed with his attitude. Ted Sam as Sales Manager. He doesn’t know how to talk. He never let you speak. Very disappointed with his attitude. Ted Sam as Sales Manager. More

I punched my Tucson from this dealership Jan.2020 I was so pleased with the service and professionalism of everyone. I just went for my second service visit and am just as impressed today as I was the firs so pleased with the service and professionalism of everyone. I just went for my second service visit and am just as impressed today as I was the first day I walked into the dealership. The service department is fast and efficient and everyone is friendly and helpful. My service advisor this time was Amber Chan and she was excellent. She helped me with finding a way to get all the work done on my vehicle needed in a cost effective way for me. I have always found it stressful to go to dealerships and service my vehicles but Calgary Hyundai has made the process painless for me and I truly appreciate it More

I purchased our second Santa Fe (Ultimate) from this dealership in late September,2020. Sunny went out of his way to find me my preferred interior/exterior color and brought the vehicle to Calgary. Kin dealership in late September,2020. Sunny went out of his way to find me my preferred interior/exterior color and brought the vehicle to Calgary. Kingsly Li was a courteous and knowledgeable sales person , responsive and attentive to any questions or calls made. Service over the years has been acceptable . I received an abundance of service 'perks' with my purchase that I have yet to take advantage of, hoping that these will be honored. Pricing ended up a bit more expensive than anticipated , with the finance (Marco) and sales person not able to explain the additional expense - however I am thrilled with the vehicle & it's performance and the 0%finacing for 72 months option I took advantage of. All persons I dealt with were friendly & I would recommend the staff I dealt with and the service department in general to anyone interested in a new vehicle. Compared to another Hyundai dealership I dealt with, Calgary Hyundai were the best! Thank You ! More

Very honest polite helpful thorough and knowledgeable Very honest polite helpful thorough and knowledgeable .Easy to talk to. Very conscientious about covid guidelines. I would recommend this dealership Very honest polite helpful thorough and knowledgeable .Easy to talk to. Very conscientious about covid guidelines. I would recommend this dealership to all I am completely satisfied. We are seniors and are shocked by many stores refusing to enforce the masking bylaws. I have complained at Safeway, Superstore and Canadian Tire about customers shopping without masks. Each time we were told it is company policy to do nothing, These companies should take lessons from Calgary Hyundai. We witnessed the extra care they took before our test drive and the cleaning of the varies surfaces, Calgary Hyundai was clear about the use of masks and enforced the rule, Safeway, Superstore and Canadian Tire should be so concerned about their clients. More

I wrote a review when I was getting our new Elantra and gave a good review and now regret that good review.I now give them 1 Star only because there is no lower.They were all great at first,friendly and wa gave a good review and now regret that good review.I now give them 1 Star only because there is no lower.They were all great at first,friendly and wanting your business.They brag you up and tell you how great a customer you are and tell you all the things that they will do for you,that is all blowing smoke up your xxx.We were buying a new 2021 Elantra,promised they would pay for the registration, give us a remote starter,do the 3M and put on the mud flaps.We have not gotten any mof that done since we bought the car.I was driving home with no registration,good thing I had the bill of sale with me.Also said once I bought the car when I signed the papers and everything was through that they would give us $2100.00 to help with the payments.Never got that yet and may never ? Also promised a Prepaid Visa of $100 so we could go out to dinner.Never got that either..As someone else mentioned,the calls only seem to go one way,in and not out.If you want a call,text or e-mail from them good luck with that.If you do get them on the phone they are in a meeting or with a client and say they will call you back,NEVER HAPPENS...They said they would make our payments close to what we were paying,we got about 3 different quotes,the last one was the lowest but I don't call $100.00 more biweekly,$200 a month over what our payments was before close ??? My wife and I have been kicking our xxxxx for being so stupid and getting our car from them.Should of kept the old car.We must of had a Partial Stroke and was brain dead ?? More